[Resolved]  Micromax — Faulty Product

Address:

Delhi

Dear Sir

I placed order with Home Shop 18 (Online) vide order No.[protected] dated 29.08.2012 and I was delivered a box by courier Boy named Kapil who took Rs 6000/- in cash from me on 31.08.2012. On opening box I found that I was supplied a dead phone with swollen battery. On contacting Micromax helpline I was told to contact there Service Center at UG-17, Vishwadeep Tower, District Center, Janak Puri Delhi-110018 ASP Name Inder Infocare on 31.08.2012, who took my phone and gave me receipt vide SALDL025R2163. On 01.09.2012 they have returned the phone with DOA Certificate & asked to got to any dealer for replacement. Accordingly I went to dealer at Mobile World, Shop No-29, B-1, DDA Market, Opposite Navbharat Apptt., Paschim Vihar, New Delhi-110063, who asked to me to contact the Home Shop 18. When contacted they gave another story which is not convincing.

I am running from Pillar to Post and being harassed. Please help me.

Sqn. Ldr. R.K. Tiwari (Retd.)
(M) [protected]
E-mail id:- [protected]@yahoo.co.in