[Resolved]  Micromax Q5 — Motherboard to be replaced

Address:

Thane, Maharashtra

I talk to Micromax Customer care in New Delhi on Phone No.[protected] Yesterday at about 4.00 p.m. with one Mr. Chitranjan who has asked me to wait for further 15 days.

P.S. Balakrishnan
On behalf of Pavithra Balakrishnan

Dear Valued Customer,


Thank you for your Email, we would like to inform you that your complaint is already in process and the Escalation team will contact you as soon as the issue is resolved, kindly cooperate.


For any further Assistance and Query you can contact us on the Customer Support & number given below:



[protected]



You can also log onto our website for information www.micromaxinfo.com





Thanks & Regards,

MMX SUPPORT

[protected]--

From: pavithra balakrishnan [mailto:[protected]@gmail.com]
Sent: Friday, September 30, 2011 12:24 PM
To: Info
Subject: UNSATISFACTORY AND DELAYED SERVICE
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Dear Sir,




Purchsed Q5(imei :[protected],[protected]) on 23.4.11 in

Dombivli, Thane Dist., Maharashtra.

The instrument started getting hanged frequently and therefore given for service in Dombivli @ ur service centre Media Enterprises mob no. [protected] on 21.8.11 (Jobsheet no. W[protected] & received d instrument on 28th. August 2011. But still the problem existed moreover the speaker was also not working, it was working only in handsfree mode.

In view of the above I once against given the Instrument for service at your service centre (MEDIA ENTERPRISES- Mobile no. [protected]) - JOBSHEET NO. W[protected] ON 2.9.2011. I WAS INFORMED THAT THE WORK WILL TAKE A MONTH AS THEY REQUIRE TO RECEIVE MATERIAL FROM MICROMAX.

IN THE MEANWHILE, WHEN I CHECKED UP WITH THE SERVICE CENTRE, TO MY SURPRISE, INFORMED ME THAT THE INSTRUMENT IS NOT READY. THEREFORE I CONTACTED YOUR OFFICE LAST WEEK ON PHONE NO.[protected] AND GAVEN THE JOBSHEET NO. BUT THERE IS NO RESPONSE TILL DATE FROM YOUR END ALSO.

AS IT WILL BE ALMOST ONE MONTH NOW, TODAY I HAVE CONTACTED THE SERVICE CENTRE (MOBILE [protected]. THE REPLY IS SAME. BUT THEY WANTED ME TO JUST VISIT THEIR PLACE ON TUESDAY I.E. 4.10.2011. I DOUBT MY INSTRUMENT WILL BE DULY SERVICED BY THIS CENTRE AS I FIND THERE IS NO PROPER COORDINATION AMONG THE STAFF OF THE CENTRE.

I NOW REQUEST YOU TO GET IN TOUCH WITH YOUR ABOVE SERVICE CENTRE AND REPLY ME ACTUALLY WHAT ARE THE PROBLEMS AND WHY THEY TAKE THIS MANY DAYS AND ALSO WHEN I CAN GET MY INSTRUMENT DULY SERVICED. ALSO EXTEND WARANTEE/GUARANTEE PERIOD FOR FURTHER 1 MONTH TIME AS I AM DEPRIVED O[censored]SING IT FOR THE LAST ONE MONTH

OTHERWISE, ARRANGE FOR REPLACE WITH A NEW INSTRUMENT.

AWAITING YOUR IMMEDIATE REPLY.


Pavithra Balakrishnan

Mobile:[protected]