Microtek — Strong Complaint about Improper Services from MICROTEK.....My Complaint No.MJ402629....
H-57, Udyog Nagar, Rohtak Road, New Delhi-110041., Pune, Maharashtra, India
I am owner of 3 KV Microtek Inverter since last 4 years.
I came across your Service Department two times before.Firstly, my
inverter was making untoleable and very disturbing noise and it was
unable for me to keep the machine in my house. I called Microtek
Services and that time my inverter was under warranty. I asked your
people to give replacement of the machine as the machine noise was
disturbing us and actually it was a written commitment from Microtek
on a printed Phamplet that 3 KV machine which will be supplied to me
will be noiseless. Finally your people refused to give a replacement
and replaced the fan with my costs and assured me that the machine
will not make any noise thereafter. Surprisingly, my problem was not
resolved even by 10%. And this was how I was taxed though my machine
was under warranty and without any result.
This time when I contacted Microtek, Pune, as per the Complaint Number
mentioned in the subject, Mr.Sabir K.Gardi attended the complaint
hurriedly on 6-7-2013 and finished his job within 2 minutes of time
and told me that he will give fault finding report to the office and
his senior will attend my complaint in couple of days.
Surprisingly, nobody todate has attended my complaint and my inverter
in still in non-working status. This delay may cause damages to my 4
Exide Battries which costs @ Rs. 1 Lakh.
In short, Microtek Service Policies and day-to-day administration
never looks Customer-Friendly. Microtek tries to dictate its own
unacceptable policies and strategies to the customer every time.
If my Inverter will not be repaired within 2 days from now, I will
take strict action against you by putting this matter on media and
also by launching legal complaint in the Consumer Court asking therein
huge compensation against your improper services and damages to my
Batteries due to your insufficiency. You will be responsible for all
the costs and consequences arising thereafter.
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