[Resolved] Microtek Ups — Non Replacement within Warranty | |
Dear sir, I had purchased a Microtek UPS Model MDE800AYV1.0 Srl. no. 7FULEX150163 on 29/08/2007 from dealer M/s GANESHAS INFOTECH,Deoghar,Jharkhand vide cash memo no.957 dated 29/08/2007 with waranty card for Two Years Warranty on UPS and Battery. On 11th of June 2009 my above UPS stopped giving back up. Then I approached the said dealer with warranty card and Bill to get it replaced but he refused. Then I delivered the said UPS to another Distributor M/s GARG ENTERPRISES, Deoghar,Jharkhand for the replacement alongwith the Cash memo and Waranty card on 15th of June 2009.He delivered me my UPS on 22/07/2009 and charged Rs.1100/- being cost of two batteris for the same which I paid, as my work was suffering without UPS. When I asked them for the same they told that your Service Engineer rejected the replacement. I was really very much surprised and wanted to contact their Service Engineer Mr. Chunnu on his mobile no.[protected] and also to the service center at Deoghar but could not succeed.When I asked their Dealer I was told that He was out of station. Just look how I am being harassed by their Dealers and Service Engineer at Deoghar. Being very much aggrieved I complained the HO regarding the same. But I am really very much surprised with their negligency for the above as even they did not reply for my repeated reminders for the same. Therefore I request you to please look into the matter very seriously and make them replace the battery at the earliest. Their address is MICROTEK HOUSE, H-57, Udyog Nagar, Rohtak Road, New Delhi- 110041. Please help. Thanking you, SAKET CHHAWCHHARIA, DEOGHAR,PH:[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
On 21st of october I bought a new Galaxy 5 to harness the 3G features and so discarded my 3 years old HTC touch. The surprises started from day two when on Standby 3G mode I found phone switched off in just 11 hours instead of quoted 15.65 days. I re-checked with all optimizations like full charging in switched off mode, no background tasks (killed though task manager), no Bluetooth, no WI-Fi, no GPS then it extended to 16 hrs. Called up MTNL to setup best 3G settings and hooked myself to Samsung Mobile Tech Support whole day to find out any alternatives with Tags as [protected], [protected] etc. Lot of time wastage in waitings, disconnections and call backs does not require mentioning. Next day evening visited Ashok Vihar Service Centre got my battery checked (found in good health)and was advised to Nehru place head office as I refused to allow them opening up the 4 days old handset. Next day another day off from office to visit Nehru Place Servic! e Center and they conclud! ! ed battery is faulty which will take a day or two for them to procure and next visit might work out (Job No - WA[protected]). Somehow managed another battery from my friends same set and it also fetched same results and now im sure that there is no problem. No way would it increase standby time from 18 hrs to 375 hrs. How bad the signal and other X reasons would be, the specifications cannot go so wrong. Even if 3g stanby could be one day it could served my purpose but how the performance is just 4% of the SAMSUNG specifications? NOT AT ALL ACCEPTABLE.
I was about to recommend the handset to all in my office with crush on only value for money and fast Android set in market. But now I am all otherwise, I have taken two days off to resolve the issue which is not an issue actually but just the wrong technical specification disclosure on part of company. I don’t mind to spend 3k more to buy Galaxy3 instead with 1500 mAh battery which might have covered my whole day but due to wrong information disclosure now the box is crap to me. The smart phones has got huge potential in market but I would try this weekend to update all perspective smart users about the realities though all social means and blogs….. It’s been 6 days only and im really pissed off with this. I would share the video, screen shots of all with relevant proofs on blogs soon.
Never expected such blunder from Brand like Samsung which is trusted from years and I had everything from it viz. LCD, AC etc...
I was about to recommend the handset to all in my office with crush on only value for money and fast Android set in market. But now I am all otherwise, I have taken two days off to resolve the issue which is not an issue actually but just the wrong technical specification disclosure on part of company. I don’t mind to spend 3k more to buy Galaxy3 instead with 1500 mAh battery which might have covered my whole day but due to wrong information disclosure now the box is crap to me. The smart phones has got huge potential in market but I would try this weekend to update all perspective smart users about the realities though all social means and blogs….. It’s been 6 days only and im really pissed off with this. I would share the video, screen shots of all with relevant proofs on blogs soon.
Never expected such blunder from Brand like Samsung which is trusted from years and I had everything from it viz. LCD, AC etc...
Dear Sir,
The warranty terms of Microtek UPS were and are as follows:
Battery: 1 year warranty
Other Parts: 2 year warranty
The above warranty terms are also mentioned on warranty cards.
So in your case the warranty on batteries expired on 28/08/2008.
Dealer was right to charge for battery replacement.
The warranty terms of Microtek UPS were and are as follows:
Battery: 1 year warranty
Other Parts: 2 year warranty
The above warranty terms are also mentioned on warranty cards.
So in your case the warranty on batteries expired on 28/08/2008.
Dealer was right to charge for battery replacement.
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+91 11 4273 3377
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H-57, Udyog Nagar, Rohtak Road, New Delhi, Delhi, India - 110041
Microtek — Replacement of ups
I have Purchase one 600VA, Microtek UPS in 15th December 2009 and Now it is Dead after Sparking in UPS.