Motorola A780 — Problem with handset
We had purchased a Motorola A780 mobile phone through Indiatimes in May 2007. Ever since then, we have been facing problems while receiving and making calls. Every time we get to hear a Fax tone for 10 to 30 seconds. We were told by your Customer care that it is
a problem inherent in all the sets of this particular model no. and a softwatre upgrade for the same is available. Accordingly, we got the software upgrade from Pilav Consultants, Thane, who took nearly 7 days for the same. They said that they had sent it to your L3 Service Centre and changed the IC.
But I am still facing the same problem while receiving and making calls. Repeated complaints to your Customer Care have been of no use as they do not reply to us. I demand a full refund for the defective product as I am totally dissatisfied with its performance.
[Dec 01, 2015] Motorola Mobility customer support has been notified about the posted complaint.
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