Motorola And Infibeam — Poor customer service and Selling Defective piece

Address:

Thane, Maharashtra

I bought a Motorola Defy plus from infibeam.com on 5th August 2012 of IMEI number [protected] and the phone keeps on rebooting randomly since the first day. Infibeam's Customer care executives told me to pack the phone and somebody would come and collect the phone but nobody came for 10 days after which I took the phone to Motorola's Service Center in Thane C.COM TELE COMMUNICATIONS LTD which offers pathetic service, they keep saying the phone will be repaired and then keep it for ten days or so and yet the problems remains. They dont even keep a log of what the problem is or what did they exactly do with the phone, they assure me about changing the motherboard of the phone but nothing has been done. I have now gone there twice and nothing has been done about the problem. I am appaled at the aftersale service which Motorola gives and the problem is frustrating to no end. I want a replacement of a refund of my money.