[Resolved]  Motorola — Service centre - Redington

the redington people are .
i given my motorola mobile to service in redington.
i given my mobile one month back. they didn't find the problem and not rectifying that.
i asked my mobile but they are return to me.
already i paid advance for servicing.

Respected Sir,

I bought a new Motorola ZN5 model on 1st jan2009. On march 22nd my mobile had a problem with its software and battery. So, I gave my mobile for a service at “REDINGTON INDIA LIMITED, 16A & B, Wellington Estate, New no 58 Ethiraj Salai, Egmore, Chennai-600 105. Tel:[protected]/28207498.

I gave my mobile on 23rdMar2009. But still I didn’t received my mobile from the service centre and the response is very poor. Whenever I called up their number it says busy and to my surprise the receivers are kept down when I went to the service centre last week. Nearly for 20 days I am without my mobile. Everytime they use to tell that, we do not have stock and we need to check with the logistics. I don’t understand why they are testing the customer patience. This is the case for every customer in that particular service centre.

So, kindly look on to this issue and take necessary action immediately.

For your action:

Work order No: EG/MO/08/10946
Work order date: 23/03/2009 11:53:25
Mode: ZN% Standard
Control No: 1192577
Service Type: WARRANTY
Serial No: H21AJS288J

Thanks in Advance,
Mesmur Kanthan
My Mob Number: [protected]

same problem with me, so take action quickly or shutter down ur companies.

I agree with everyone.

I have been calling up Redington, Pune for the past three days and they are just not picking up the call.

Its high time Motorola does something about it

-Santosh Gonsalves
[protected]

Yes I agree. I am not sure which service centre you people are mentioning but I experienced the same at Redington-Motorola TTK Road, Alwarpet Chennai. There was only few people(less than 5) and each waited for about 30 mins to receive response from the service receptionist. For a MOTO ROKR EM-30 Headset i am waiting for more than a week and they are still saying "No Stock" They are not ready to stock any item but just want to put in the money they recevei from Motorola into their pockets

I have given my mobile to redington people at Egmore chennai and I am yet to receive my phone or even a call for them. It has been a month now and am sick of their service. I have been repeatedly calling to know the status, but the call is not attended or the line is busy. and to top it all they close their work at DOT 6 PM. and they wont bother even to give a response, if you land up there are 6:01 PM.

These people think Indians are dogs and they can feed them and the worst thing is that our government also supports them and the employees of Motorola also behave like dogs thus proving their point that the title Indian Dog is justified

Im going with you people... Its a bad fate for our India to hold Motorolla service center with Redington. Im n chennai. I bought MB300. Its external speakers are very poor. So, there is only one choice to go with the headset. Even i tolerated and enjoyed with what i have. After 1 and half month, it didnt work. I checked with the chennai service center at T Nagar. The agree to provide replacement as the fault is with the headset. They raised a work order for my requst. Its date is around February 1st. But, till todate they repeat the same answer 'NO STOCK'. In the middle, i forced them to keep track on my headset. And, i went 3 times based on the confirmation that they got replacement for my headset. But, fortunately, i know the headset no of my handset. They trying to cheat me with the local one which not even suite for my mobile. Even i cant hear anything with the replacement headset which they provided. And, they try to conveince me with the answer this is what the logistics are providing for this mobile. I believe they are doing things like smuglers. I believe, they are receiving the replacements, but selling those stocks outside for sale. This is the worst service center i ever hear.

I believe someone will take a look at our complaint. Else, people will loose their faith on Motorolla.

regarding warranty

I bought motog2 two months back. It's been hanging from 1 month. I gave it to service center 2 times. They are saying we are both responsible and customer care person is saying we are not responsible. The problem is same.