[Resolved]  Motorola — Defective Motorola Handset and worst customer service

Address:

Gurgaon, Haryana

Hi Team,

I own Motorolla Fire XT (IMEI no.[protected]) purchased on 07th May 2012, It was world's best last for a month only and later it becomes world's best mistake ever.

I have submitted my phone at Redington India Pvt. Ltd Gurgaon, and after nearly a month or actually 2 months i did not get the replacement of my product which was been submitted because It was "HANGING" out with someone else instead of me well my phone was continuously hanging and "white out" at some times which was "black out" day for me and then it takes too much time to start operating smoothly.

I had given my handset for service on date 06 Nov 2102 to Motorola "Authorized" Service center well it was not the first time I have submitted my handset for service but am just not able to recall the dates but yes every time I have submitted It was always for the same reason "System Hang" suddenly while calling someone or resuming it after a gap of may be 1-2 hrs. + battery lasts only for 4 hrs. initially and later it got down to an HOUR only + Hands free was giving amazing sound quality but moment I disturb my phone to check something while am listening to my favorite music suddenly it music system HUNGS UP and then later even hands free has surrendered towards my MOTOROLA handset so I went to "REDINGTON" - world's best service center of my world's best phone but it hurts much when I have to provide service to get my phone serviced. I have spent money + time or actually wasted on the cost of my phone for which I have paid so in order to vomit out my frustration I call up world's best call center[protected] but it was the most dis satisfactory moment. I spoke with agents working there and I got to know they are just working on updates nothing else also most interestingly their agent have more knowledge comparison to their supervisors and they are always busy talking to managers instead of talking to customers and try to resolve their query quickly.

It was frustrating because Its been almost 10 hours today waiting over the phone and they did not turn up after putting on hold. They do not have etiquette to talk to customers and keep telling the same thing never tried to actually help out with the issue. I spoke with SHIPRA GAHLOT the SUPERVISOR, but she was of no help either they just make fake promises which they never fulfilled. I wasted my time over the phone calling them and they keep hung up on me. Even I work in customer service and this is the worst one. Being world's biggest telecommunication product company they provide worst customer service. I am very disappointed with the customer service because they never understand my problem I am regretting the moment when I went out purchasing Motorola product I will never recommend any one for the products.

Pradeep from customer service admitted himself that they were disconnecting my calls because they do not have answer to my query as my number was flashing so they were able to know who was calling and THIS WAS HEIGHTS OF .....



Please contact me asap helping out with the issue.

regards.
Meenakshi Jain
Ph. no: [protected]