[Resolved]  Motorola — regarding bad customer service and product

Address:

Indore, Madhya Pradesh

This is to inform you that i have been using MOTOROLA ZN200 (IMEI:
[protected] since the last 10 months and i am highly
disappointed by its unpleasant customer services and because of that i
am mentally hurt along with huge loss of time and money.

Actually i was facing network and hanging problem with my cell phone,
so i went to Motorola service center, i.e. Redington India Pvt. Ltd.
205 Diamond Trade Center, Near Janjeer Wala Chouraha, Indore-452001,
to resolve my problem. A guy named Vinod addressed me, gave me job
sheet and submitted my cell phone for 7 days. After 7 days my network
problem has been resolved but along with one more problem, that was of
speaker and that i was not facing earlier. Then i again went to
Motorola service center for the resolution of my speaker issue, he has
again submitted my cell phone without job sheet.He said that i will be
getting my cell phone within 8 days because he was sending my cell
phone to Chennai to replace its motherboard. After 8 days when i went
to take my cell phone, i got my cell phone with the same issue then he
told me that he need 1 more week to bring my cell phone's speaker from
the company. I went to service center again to check the status then
he asked me to take my cell phone back and use it until my speaker
comes. After one week when i went to change my speaker he changed my
speaker but the issue has not been resolved. He told me that there
must be some problem with my songs but i played different songs
infront of him with the same issue. He again requested me for 1 more
week to resolve the same problem from Mumbai. For that i cancelled my
reservation first time that was of 12th of April. Eventually when i
got my cell phone, i was shocked by seeing the same issue. He again
gave me commitment that till 17th they will fix my cell phone. I again
cancelled my reservation of 18th of April. I asked him to give
Motorola's email id so that i could shoot a mail but he denied and
gave me Motorola's Toll Free number and Regional Manager's(Dixit Knot-
[protected]) number but he never picks the phone.

I was very furious by the situations around so i made a call to
Motorola's Customer Care Center. There i had a conversation with 3
executives (Rashmi Gupta, Sunita Kumari and Shippra Gehlot). I have
explained every thing and even i warned them that i will go to
CONSUMER FORUM but again i was shocked by their bitter response, "Do
whatever you can!". When i asked them about Dixit Knout i came to know
that he is regional manager of Redington and not of Motorola. That guy
Vinod actually lied to me.

Now after all this nasty experience i don't want that cell phone
instead of it i need a new one. The reason behind that is i had a huge
loss of both money and time. Even i am mentally hurt because i
urgently need to go to Kolkata for my sister's delivery and two times
i cancelled my reservation.

Now its my humble request to you to kindly look into the matter and
assist me with a new cell phone as soon as possible.