Motorola - Mobile Handset Motorazr — Not Repairing the handset

Not Repairing the handset Properly

I bought a Motorola handset L9 on 02nd, July 2008 against Retail Invoice No. AW-3048 from Anmol Watches, Chandigarh. Its EMI number is [protected].

18 days back i.e. on 09th of May, its starts giving problem like auto operate. I was not able either to make any call or receive. Without pressing any key software was auto operating.

I went to the Motorola Repair Centre at Chandigarh (Reddington Services, Sec-20D, Chandigarh).They took my handset against work order no. 1425 dated 09/05/2009 and said that handset will go to the company for repair and that they will inform me about the status within 15-20 days.

After 15 days when they didn't call me, i called them up to inquire about the status of the handset. They people said that ask after 2 days. I called them after 2 days than they said that ask after 2 days more. Then I called the Motorola Customer Support directly to Mr. Sabharwal then he told me that he will tell me the status within 48 hours but till date I haven’t received any call from him. Then after 2 days I called again Customer Support Mr. Sudesh, he told me that within a week you will receive your handset. Side by side I also made calls to Reddington service, Chandigarh for the status of the handset but they people always taking me in loop and didn’t give any positive response. Then I lodge a complaint against Reddington to Motorola Customer Support for their bad service and misbehaving with customer but you people also don’t take any action against them. Then I received a call from Reddington, Chandigarh on 25/05/2009 that my handset got repaired now I can collect. I visited their place and collected my handset. At that time handset was working properly for 10-15 min. Then I came back to my home. When I started to make a call to my friend then it starts giving same problem as earlier (Auto Operate).

I complained this issue to Motorola customer care to Mr. Shashank and requested for replacement and he told me that he is requesting the concerned department for my handset replacement.

Kindly replace my handset as its not possible for me to wait for more 20-25 days to get it repaired. As I am in marketing field so I can’t work without mobile. This is my request to kindly replace my handset as soon as possible. Otherwise, I will drag your authorized service center in Chandigarh to Consumer for harassment given to me. I wasted my lot of money on phone calls and petrol to visit their office many times. It was such a big harassment I have ever faced. Your service is very poor as compared to Nokia. Nokia is the BEST!!!

Amit Kapila
Chandigarh
Mb. [protected]

I have a mobile of Moto razr v8 2gb, purchased date is 17 oct. 08, face problem related to battery, complaint in motorola mobile authorised service centre, (Lovely enterprises) Jodhpur (Rajasthan) on 13 oct. 09, i was received a new battery from service centre on 23 oct. 09, same day battery is working due to same was charged, After next day mobile not take to charge that time i am busy in my job, due to month closing and work pressure is very high so i was not able to go service centre, Today ( 02 nov. 09) going to service centre (Lovely enterprises) meet with Manpreet singh director of Lovely enterprises he not ready to change battery due to he was consider out warrenty he said to me that we mail to redington service than we will confirm you.



It's my humble request to motorola to solve my problem.

thanx and regards,

ashish moondra