[Resolved]  Motorola Tele Setmotorokr Em30 — NON REPAIR OF MOB TELE BY NOT COVERING THE TELE UNDER WARRANTY

DEAR SIR / MADAM


1. THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS BACK .THIS PHONE GOT WET IN THE RAIN WHICH WAS LYING IN THE POCKET OF MY SON WHILE DRIVING THE BULLET MOTORCYCLE . IMMEDIATELY THE PHONE WAS SECURED IN THE BAG TO AVOID GETTING IT WET.HOWEVER THE PHONE STOPPED WORKING . ON GIVING IT FOR REPAIRS THE SERVICE CENTRE IS INSISTING THAT IT IS NOT IN THE WARRANTY . SINCE THE PHONE HAS NOT BEEN MIS-USED IT MUST BE REPAIRED UNDER THE WARRANTY . IT IS SUCH AN EXPENSIVE SET . WHAT GOOD IS IT IN CASE IT GETS WET AT THE DROP OF A FEW DROPLETS OF RAIN AND STOPS WORKING . THIS AMOUNTS TO THE COMPANY MAKING SUB STANDARD SETS . THE COMPANY IS THUS RESPONSIBLE FOR CAUSING FINANCIAL LOSS AS WELL AS UNNECESSARY MENTAL HARASSMENT TO THE GENERAL PUBLIC.

2. I REQUEST THAT THE REPAIRS MUST BE CARRIED OUT FREE OF COST , IT BEING UNDER THE LIABILITY OF WARRANTY.

3. PLEASE FIND ENCLOSED MY COMMUNICATION WITH THE COMPANY SINCE THEY ARE REFUSING TO COVER THE SET UNDER THE WARRANTY.



COL S C GULATI




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From:
"Motorola India" <[protected]@mailwc.custhelp.com> | Add to Address book |This is spam



To: [protected]@rediffmail.com


Subject: THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS ... [Incident:[protected]]


Date: Mon, 07 Sep 2009 13:44:14 IST


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Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 20 days.

Thank you for allowing us to be of service to you.


Subject
THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS ...

Discussion Thread
Response (Ray V.) 07/09/2009 06.16 PM
Dear Mr. Suresh,

Thank you for writing us at Motorola Customer Care.

With reference to your mail regarding MOTOROKR EM30, we would like to inform you that as per the update received from our service department, your handset is water damaged for which you need to pay the charges to get it repaired from our authorized service centre, as it will not cover under warranty according to the Motorola Policy.

For any other information, you may also contact us on our Helpline:
[protected]toll free from MTNL/BSNL)
- or -
[City code] +[protected]local charges apply)

Warm Regards,
Ray V.
Motorola Customer Care - India
________________________________________________________________________________...⇄
In case you require further assistance, pls contact us by clicking here You may update your incident at https://motorola-global-en-aus.custhelp.com/cgi-bin/motorola_global_en_aus.cfg/php/enduser/acct_login_submit.php?p_enc_passwd=VahdKtusVaRfL1...⇄REDIFFMAIL.COM&p_next_page=myq_upd.php&p_iid=13638154&p_created=1


SMS- For Menu: Send MOTO to 56070
* For nearest MOTOSTORE: Send MOTOSTORE < pincode > to 56070
* for nearest dealer: Send MOTODLR < pincode > to 56070
* For Handset MRP: Send MOTOPRICE <Model number> to 56070
* For nearest service center: Send MOTOSC <pincode> to 56070
Customer (Entered by Ray V.) 07/09/2009 06.16 PM
DEAR MR RAY

NO BODY HAS GOT IN TOUCH WITH ME SO FAR AND I AM STILL WAITING FOR THE POSITIVE RESPONSE .

REGARDS AND BEST WISHES .


YOURS SINCERELY

COL S C GULATI
Customer (SURESH GULATI) 04/09/2009 11.13 AM


==================== text File Attachment ====================
Attachment 1.html, 9484 bytes, added to incident










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Copyright © 2009 Rediff.com India Limited. All rights reserved.
Disclaimer | Privacy Policy









Dear Mr. Suresh,

Thank you for providing us required information.

With reference to your mail regarding MOTOROKR EM30, we would like to inform you that your case has been forwarded to Service Department and they will get in touch with you within 48 hours.

We apologize for the inconvenience caused.

Warm Regards,
Ray V.
Motorola Customer Care - India
________________________________________________________________________________...⇄
In case you require further assistance, pls contact us by clicking here You may update your incident at https://motorola-global-en-aus.custhelp.com/cgi-bin/motorola_global_en_aus.cfg/php/enduser/acct_login_submit.php?p_enc_passwd=U1VSRVNIR1VMQV...⇄REDIFFMAIL.COM&p_next_page=myq_upd.php&p_iid=13638154&p_created=1


SMS- For Menu: Send MOTO to 56070
* For nearest MOTOSTORE: Send MOTOSTORE < pincode > to 56070
* for nearest dealer: Send MOTODLR < pincode > to 56070
* For Handset MRP: Send MOTOPRICE <Model number> to 56070
* For nearest service center: Send MOTOSC <pincode> to 56070
Customer (SURESH GULATI) 30/08/2009 06.58 PM
DEAR MR RAY

PLEASE REFER TO YOUR QUERRY.THANK YOU FOR SUCH A PROMPT RESPONSE .

DETAILS ARE AS FOLLOWS :-

1. NAME OF SERVICE CENTRE :- KHURANA BROTHERS
UG -7D,JAINA TOWER 1
NEAR SATYAM DISTRICT CENTRE
JANAK PURI - 110058
TEL [protected]/[protected]

2. WORK ORDER NO - NK/MO/09/02004 DATED 25 AUG 09.

3. MY TELE NO[protected]LAND LINE PREFERRED)
[protected] (MOB)

THANKING YOU ONCE AGAIN AND WITH BEST WISHES .

YOURS SINCERELY

COL S C GULATI


On Fri, 28 Aug 2009 15:32:20 +0530 wrote








Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 20 days.

Thank you for allowing us to be of service to you.




Subject
THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS ...

Discussion Thread
Response (Ray V.)28/08/2009 08.04 PM
Dear Mr. Suresh,

Thank you for writing us at Motorola Customer Care.

With reference to your mail regarding MOTOROKR EM30, we request you to please provide us following details so that we can assist you further in this matter:

1. Name and address of the service centre you have contacted
2. Job Sheet or Work Order number issued by the service centre
3. Your contact number

Warm Regards,
Ray V.
Motorola Customer Care - India
________________________________________________________________________________...⇄
In case you require further assistance, pls contact us by clicking here You may update your incident at https://motorola-global-en-aus.custhelp.com/cgi-bin/motorola_global_en_aus.cfg/php/enduser/acct_login_submit.php?p_enc_passwd=VahdKtusVaRfL1...⇄REDIFFMAIL.COM&p_next_page=myq_upd.php&p_iid=13638154&p_created=1


SMS- For Menu: Send MOTO to 56070
* For nearest MOTOSTORE: Send MOTOSTORE pincode to 56070
* for nearest dealer: Send MOTODLR pincode to 56070
* For Handset MRP: Send MOTOPRICE to 56070
* For nearest service center: Send MOTOSC to
56070
Customer (SURESH GULATI)28/08/2009 07.15 PM
THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS BACK .THIS PHONE GOT WET IN THE RAIN WHICH WAS LYING IN THE POCKET OF MY SON WHILE DRIVING THE BULLET MOTORCYCLE . IMMEDIATELY THE PHONE WAS SECURED IN THE BAG TO AVOID GETTING IT WET.HOWEVER THE PHONE STOPPED WORKING . ON GIVING IT FOR REPAIRS THE SERVICE CENTRE IS INSISTING THAT IT IS NOT IN THE WARRANTY . SINCE THE PHONE HAS NOT BEEN MIS-USED IT MUST BE REPAIRED UNDER THE WARRANTY . IT IS SUCH AN EXPENSIVE SET . WHAT GOOD IS IT
IN CASE IT GETS WET AT THE DROP OF A FEW DROPLETS OF RAIN AND STOPS WORKING .

I REQUEST THAT THE REPAIRS MUST BE CARRIED OUT FREE OF COST , IT BEING UNDER THE LIABILITY OF WARRANTY.







(http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.[protected]@Middle?)
Customer (SURESH GULATI) 30/08/2009 05.58 PM
DEAR MR RAY

PLEAE REFER TO YOUR QUERRY.

PLEASE FIND BELOW THE DETAILS AS DESIRED :-


1. NAME OF THE CUSTOMER CARE CENTRE -KHURANA BROTHERS

UG-7D, JAINA TOWER-1

NEAR SATYAM DISTRICT CENTRE

JANAK PURI-110058

TELE-[protected]/[protected]

2. WORK ORDER NO - NK/MO/09/02004 DATED 25 AUG 09



3. MY CONTACT NO[protected]LANDLINE PREFERRED

[protected] (MOB)

WITH WARM REGARDS AND BEST WISHES .

YOURS SINCERELY

COL S C GULATI

On Fri, 28 Aug 2009 15:32:20 +0530 wrote








Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 20 days.

Thank you for allowing us to be of service to you.




Subject
THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS ...

Discussion Thread
Response (Ray V.)28/08/2009 08.04 PM
Dear Mr. Suresh,

Thank you for writing us at Motorola Customer Care.

With reference to your mail regarding MOTOROKR EM30, we request you to please provide us following details so that we can assist you further in this matter:

1. Name and address of the service centre you have contacted
2. Job Sheet or Work Order number issued by the service centre
3. Your contact number

Warm Regards,
Ray V.
Motorola Customer Care - India
________________________________________________________________________________...⇄
In case you require further assistance, pls contact us by clicking here You may update your incident at https://motorola-global-en-aus.custhelp.com/cgi-bin/motorola_global_en_aus.cfg/php/enduser/acct_login_submit.php?p_enc_passwd=VahdKtusVaRfL1...⇄REDIFFMAIL.COM&p_next_page=myq_upd.php&p_iid=13638154&p_created=1


SMS- For Menu: Send MOTO to 56070
* For nearest MOTOSTORE: Send MOTOSTORE pincode to 56070
* for nearest dealer: Send MOTODLR pincode to 56070
* For Handset MRP: Send MOTOPRICE to 56070
* For nearest service center: Send MOTOSC to
56070
Customer (SURESH GULATI)28/08/2009 07.15 PM
THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS BACK .THIS PHONE GOT WET IN THE RAIN WHICH WAS LYING IN THE POCKET OF MY SON WHILE DRIVING THE BULLET MOTORCYCLE . IMMEDIATELY THE PHONE WAS SECURED IN THE BAG TO AVOID GETTING IT WET.HOWEVER THE PHONE STOPPED WORKING . ON GIVING IT FOR REPAIRS THE SERVICE CENTRE IS INSISTING THAT IT IS NOT IN THE WARRANTY . SINCE THE PHONE HAS NOT BEEN MIS-USED IT MUST BE REPAIRED UNDER THE WARRANTY . IT IS SUCH AN EXPENSIVE SET . WHAT GOOD IS IT
IN CASE IT GETS WET AT THE DROP OF A FEW DROPLETS OF RAIN AND STOPS WORKING .

I REQUEST THAT THE REPAIRS MUST BE CARRIED OUT FREE OF COST , IT BEING UNDER THE LIABILITY OF WARRANTY.







(http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.[protected]@Middle?)










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