[Resolved]  Motorola — Service Centre Negligent towards Manufacturing issue

Address:

Mumbai City, Maharashtra

To
Whomsoever it may concern,

I had bought a Motorola TAPIN Quench XT502 Android mobile handset from "Big Boss Mobile Handset Shop, Shop No-01, BSEL Tech Park, Sector 30/A, Opp. Vashi RLY Station. Vashi, Mumbai-400705. Ph[protected]" on 30th July 2011. Bill Invoice Number-12535.
I discovered within 2 weeks that there is problem with the handset. The following scenario can be recreated on my mobile-
1. I turn ON the camera
2. Click 2/3 snaps
3. Immediately view the snaps from the Camera preview provided on the top right corner
4. Press the back button,
the mobile handset shuts down.
I had reported it to the shop immediately. They had first told me, that it will be better if I take it to the service centre myself. This comes from a shop who had literally insisted that I buy this XT502 over HTC WildfireS when I had gone to get the mobile. Quoting them - If there is any issue, get the phone to us.
Anyways, finally I managed to get them to submit the phone to the service centre on 15th September 2011.

Service centre being: Varad Electronics, Shop no. 228, Sector 2,Xerox Galli, Near Megaraj Theatre, Vashi, Navi Mumbai-400703. Phone no[protected]/ [protected].
The JOB sheet no which was submitted=237

After repeated calls to both the shop and the service centre, the service centre finally said that the issue is resolved (today, 21 September 2011). I went back to the shop to collect it. I found the issue to be still existing. Shopkeeper said, I should have taken it to the service centre. I took the address from them and went to the service centre.
The service centre people were adamant that they had resolved the issue, and that they have shown it to the Shop guys who had confirmed them. I tried showing it to them, but they wouldn't listen and asked me to come next day, that is tomorrow.

Being a loyal customer of Motorola I really feel harrassed by their authorised service centres and the tone of their personnels. I now really feel that the company may actually be not interested in customer satisfaction anymore, which I believed at one time was their USP.

I wish I could return back this phone.
In these times of the giant corporates we are the scapegoats.
And we can't even scream.

Is there any help out there?

Thanks ,
Pramit Pal
[protected].
Mumbai
pramit.[protected]@gmail.com