[Resolved]  MTS Broadband — Fraud sales pitch

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hi,

We purchased the MTS broadband dongle for rupees 1100rs/-, Person from we purchased was Ajay Sharma ([protected]) he has sent a field boy to sell the device.Salesman told us that-:

1. It is a post-paid connection which can later be converted into pre-paid if desired.
2. It is unlimited till 6 GB speed will be 3Mbps and after that speed will be reduced to 256kbps.

After the device got activated thinking that it is unlimited plan as told by the MTS Gaurav and MTS Ajay Sharma we started using it however after 1 day use it stopped saying that ur limit reached and dongle is then not working, we contacted MTS gaurav([protected]) and he was polite enough to tell that wrong plan may get activated we need to contact customer care. We contacted customer care and then they said yes they will correct and they also rectified the slow speed problem.
Again after 3 days o[censored]se it blocked, saying that the credit limit is exceeded and now it was showing some 1000 approx rupees which can never be reached if this is a unlimited plan, we again contacted customer care and they again said that they do not have any such plan hence we asked to block the connection.

And now a lady Mrs. Kashyap from collection department of MTS okhala is calling almost everyday with increase amount and she is using inappropiate words and tone. Because of this MTS people I have to replug my old broadband connection and satyed almost everyday approx 2 hrs on call with MTS people.

MTS should not be allowed to do such kind of business in India, these people are not following any industry standard and are making false sales pitch just to sell device and then upsetting us almost everyday.

You can contact me on [protected]@gmail.com for any help and please stop these people from doing business in india, these people are ruining our faith over such company.

with regards
Ritu Shukla
Company Secreatary(Legal)