[Resolved]  Mts — Dispute with MTS for payment made of Rs. 999/-

Dear Sir

I made a payment of Rs. 999/- to MTS to recharge my internet connection through transaction id: 12469070 on 3rd October by my SBI Credit Card.

After making the payment I realized that by mistake instead of making the payment on my MTS phone number ([protected]) I did it on MTS Customer care number ([protected]) since they are both quite similar.

Immediately after realizing my mistake I called up MTS Customer Care and I was told by them that my payment will be reversed as their CC number is not valid for such payments and my payment will automatically get reversed. The reference number for this complaint given to me was OCT/1693.
Since then I have been in touch with them and every time I call them up they say my complaint is under process and will be resolved soon. And now after one month they are saying that my payment will not be reversed neither they are crediting my MTS balance with the same amount.

I feel cheated, as the MTS has received the payment in their account and they should not have any problem either reversing the money or recharging my MTS balance with the same amount.

Calling them up is a pain as it is very difficult to get through them, they don’t answer the phone and even if they do they keep us on hold for hours, you can check that for yourself calling their Customer Care.


I request you to kindly look in to the matter as Rs. 999/- is not a small amount or suggest me what am I supposed to do in a situation like this as I really want to teach them a lesson for such a worse customer support they provide.

Kindly help!


Thanks for your help.

Regards

Teena
Ph:[protected]