[Resolved]  Mts — Trying to Deactivate MTS Connection

I have got MTS connection (Data Card Number: [protected]) last October and since then facing many problems. And initially they took a week or two to get the issues resolved. But finally, on 3rd of Jan 2012, I faced with a problem, that was whenever I try to connect to the net it said that there was a connectivity issue. I called up the customer care ([protected]) and asked them to raise a complaint, but I was told that there was no need to raise a complaint and the problem would get resolved soon.. But it never got resolved and I called up the customer care every day. And this customer care number is actually chargeable. Every one of them that I talked to uniformly told me that there was no need for complaints and the problem would get resolved. I started feeling desperate.

A week went by, then I called up the customer care with the same problem and this time around I insisted on raising a complaint and successfully got it raised (). I felt so happy as if though INDIA has won Australia in a test series in Australia. But my problem was still there, it was not resolved. I was hoping to get a call from customer care centre for my complaint which didn’t happen.

As I usually work from home, without internet connectivity I was not able to work from home. I became restless and after couple of days, I started calling up the customer care every day till 27th Jan, 2012. I begged, shouted, requested, even warned them of legal action.. But none of them replied. Every one promised that they would get back to me in an hour or so. But no one did. The worst of all is I talked to many supervisors and managers (Rahul , Rawat Singh, Anu priya and many .. ) but even they didn’t feel responsible enough to give me a solution.
Then finally I raised a deactivation request on 27th Jan, 2012. Only after I raised deactivation request did I start getting calls from customer executives about my actual problem. But I refused to go with their promises of better service and insisted on deactivation. Then on 5th Feb, 2012 I called up the customer care for the status on deactivation request. And I was really dumped to hear that my service is barred on outstanding payment amount. I told them that “Please deactivate my account and I was not using your service for a month and even have a proof ( ) for that”. And again the customer care executives said they would get back to us. Since then calling them ( yes, even talked to couple of more managers on this problem ). But no one really got back and my account is still barred ( date is 8th Feb, 2012 ).
And today (8th Feb, 2012 ) , I talked to a manager by name Tawseef and he said he is the senior most manager and I have explained him all of this and I told him that I am ready to pay the outstanding amount too; finally, he told me that he would come back to me with a solution in an hour. Hope that I will not get a call back.

Guys, please suggest me what I should do in here. I just want to cut-off my connection… And I really feel frustrated and worried on the inability and irresponsibility of MTS CUSTOMER CARE executives and managers. I went to MTS, rather than other players like TATA, RELIANCE; because I wanted the start-up companies like MTS to grow in here. But the way it is mismanaged feels like we should always go to well-laid players like TATA, RELIANCE. At least, we can hope to get good customer care service.

Connectivity Issue Complain Number: C[protected] ( still open, raised on 13th Jan )
Deactivation Request Number: R[protected] ( still open, raised on 27th Jan )