[Resolved]  MTS MBlaze Internet Connection — TERRIFIC CUSTOMER SERVICE

Address:

Bangalore, Karnataka

I am a student. I have taken the MTS connection seeing in the hoardings. It cost me about 1k for the device and monthly 1k charges. From the day I have taken the connection I can only experiencing a speed of 10-15KBPS at max as compared to the offer like 3.1 mbps. I call ed several times to the customer care department but they are giving only one complain number every time and never called me back to resolve my issue. I am calling him everyday, like this way I have spent around 200 rupees on phone bill only. I have never experienced such worst customer service department in my life time. They deceived me by showing false offers. Noe they are not solving my issue nor taking my device back. What should I do ? It is heavy on my pocket to pay monthly 1,000 rupees for only 10-15KBPS which is equivalent speed of a GPRS internet connection which costs around 48 rupees/ month. They have also given the Nodal Officer[protected] and Appellate Officer[protected] phone numbers for higher complaints which always shows busy or they are not receiving the call at all.These are only to trick the customer. I wasted my money now I am frustrated.

Here is my E-mail ID : [protected]@yahoo.com