[Resolved]  MTS Mobile Phone — MTS Mobile Phone robbed by Mulla on Airoli-Thane train

Address:

Maharashtra

I lost (some one robbed ) my mobile on 1st Oct 2012 at airoli station. Light bilkul nai thi station pe, only source was mobile light.
Train aai, aur train pakadte waqt kisi mulle (some bangladeshi wearing white kurta and having long beard without moustache in his late 35's) robbed my phone. My friends told me he will not be so and it would be racist attack rather if I ask him. But when train stopped at thane station on platform 9, the person, ran like red spice in his pants to catch the train in opposite direction from platform 10 and train started immediately. That moment it became so sure that he was theft and he was not maintaining eye contact whole time. That mulla was the theif!

Later I went to GRP to complain and they asked for original bill. For god sake, how can I carry original bill always with me. Very bad Indian system.

I called MTS at 8:30PM, 9 and every 15 minuted from then till 12 midnight, and they said server was down and will start in about 2 hours. Finally I managed to hold a call at 12:30 and asked person to block my mobile number. He said It will block in 4 hours. After another 4 hours and sleepless night (just because of physical description of Chor, I could't sleep), I called again at 5:30am and they said mobile is active. Oh God! I asked them to block again and they said, it will be done in 4 hours. I caleld again at 9am and systems were down and mobile number was still active. Very Very bad MTS. I called at 9:50am and asked to block mobile number, and they confirmed it is still active and will be un-active in 4 hours. MTS is worst. They do not block mobile number and the police system is so insane. Then they say safety is the responsibility of common man. Come on, its everyone's responsibility and such tasks should be taken seriously.
More to my surprise, the mobile number will be blocked (if ever) only for outgoing, the person can still receive incoming. Blame the system to get things here!

I am rushing to MTS gallery to check what excuse they have got for me. I would recommend to never buy such mobile who get licences by scam and have bad service...