[Resolved] Mts — Non activation of my MTS MBLAZE Data Card purchased on 15/11/2012

mpverma_2

from Dandeli, Karnataka

Address:

Bardhaman, West Bengal

Dear Sir,
On 15th November I purchased MTS MLAZE Dongal from MTS Store,Junction Mall,ground Floor,City Centre,Durgapur-713216,District : Burdwan,West Bengal.The name of the Sales Person is Mr.Biswajit Acharya.
The details of the same are given below:

MBLAZE Model : AC2787
MEID : A10000237DB514
S/N: 9B1223620B3A
MDN: [protected]
Amount Paid: Rs1150.00 [Receipt of RS.950.00 only given]
Proof of Identity and Residence: Signed copy of my Driving Licence No.WB-[protected] was given to Mr.Biswajit Acharya the salesperson.

In this regard I would like to draw your kind attention to the following
:
1. Shri.Acharya was not ready to give me the Data Form receipt [Customer Copy].When I forced then only after much reluctance he gave it to me which is not expected from a Sales person of a reputed Compnay like MTS.
2. On 15th Nov'2012 Shri.Biswajit Acharya assured me that on 16th Nov'2012 by 12.30p.m the Dongal shall be activated and I can Start using it,but it has not happened.
3.On 16th November'2012 when I contacted Shri.Acharya in the evening and informed him that my Dongal has not been activated as per his assurance on 15th Nov'2012,then he talked to somebody and said by 18th Nov'2012 it shall be activated.When I wanted to know:
i] Why he gave me false assurance on 15th Nov'2012, then he simply denyed of giving any assurance and said by 18th Nov'2012 the dongal will be activated.His behavior was also very rude.
ii] When I asked him that what is the guarantee that on 18th Nov'2012 the Dongal shall be activated,then he was not having any answer.
iii] Shri.Acharya does not know the basic informations needed by a Salesperson.
iv] To my every query he was talking to some Senior of his and giving the mobile to me for clarification which is not the right thing.

To-day is 20th Nov'2012 but my Dongal [Data Card] has not been activated.

Kindly do the needful so that:
i] My Dongal is activated immediately.
ii] I have paid Rs.1150.00 so corresponding plan may please be activated.
iii]MTS should give Shri.Biswajit Acharya proper training to know the basics and etiquette.
Thanks.
Yours Sincerely,

Madhurendra Pratap Verma
Mobile:[protected]
5/12 KIRTIBASH ROAD [NORTH]
Durgapur-713205,West-Bengal

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Aug 13, 2020

Complaint marked as Resolved

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Comments

kmajo

from Bengaluru, Karnataka

The same thing has happened with me also in Chennai. Previous Saturday I have purchased my MTS MBLAZE Dongle. But still also it now activated. My sales person is telling that, its stuck because of some junk rules of TRY. I have received activation call also for 2 times. But, still my dongle is dead.

My MDN number is: [protected].

deep_rec

This is with regard to my MTS broadband service: [protected]

I bought MTS MBlaze pre-paid from Junction Mall, Durgapur in 2012. Initially for few weeks, speed was okay reaching upto 700K (thought MTS claims speed upto 3.1Mbps, which never happened in it's history I guess). Now, I am highly unsatisfied with it's speed which never reaches more than 400K at any instance in a day plus during night it is a nightmare, not reaching even 50K (NOte: I just recharged for Rs 248, 1 GB plan). When I went to the dealer, they keep on beating around the bush. One day they say "today there is problem with network, try tomorrow". The other day they excuse saying "Your area may have weak network issues blah blah...". They also tell to use MTS provided usb cable. How ridiculous, how can using a extra usb cable speed things up.

I am now fade up with it's service. It takes more than 8 sec to just open up a google page, forget about facebook and youtube.