[Resolved]  Naaptol — NAAPTOL SCAM selling refurbished items and no refund absolutely what-so-ever.

Address:

Chennai, Tamil Nadu

EVEN AFTER READING THIS MAIL-TRAIL IF YOU DECIDE TO BUY ANY PRODUCT FROM NAAPTOL YOU ARE NOTHING BUT A FOOL.

AS I CAN PROVE THAT THESE PEOPLE SELL ONLY REFURBISHED ITEMS AND THE WORST PART IS THAT YOU WILL NOT GET ANY REFUND ANY WHICH WAY YOU TRY.

AN OPEN BET FOR ANYONE HERE...

I AM READY TO PAY EXTRA CASH FOR ANYBODY WHO GETS REFUND FROM NAAPTOL.

Below is the mail I have sent and response received from NAAPTOL ONLINE FRAUD COMPANY cum SCAMMERS...

Hundreds of calls and other mails have been sent to these SCAMMERS but everytime they give false promise saying that someone will call from the VENDOR side or ESCALATION desk or from the SENIOR MANAGERS but till date I have not received any call or any communication from them.

I HAVE SENT ABOUT 70 MAILS BUT ONLY 4 OF THEM WERE ANSWERED WHICH SHOWS THEIR LEVEL OF RESPONSIBILITY, ACCOUNTABILITY, CUSTOMER SERVICE AND COMPETENCY... THIS CASE IS FAR BETTER AS SOME OF THE CUSTOMERS DIDNT EVEN RECEIVE THE ITEMS AFTER THE PAYMENT...SO MONEY IS ALL THEY LOOK FOR. AND YOU WILL GET A LOT A CALLS IF THE MONEY DID NOT REACH THEM SO WHERE IS THIS COMPETENCY AFTER-SALES?

BOUGHT THE PHONE ON 18 OCT 2011 AND FOUND THAT THE PRODUCT IS DAMAGED, REFURBISHED ITEM AND NOT IN A USABLE CONDITION SO SENT BACK THE PHONE TO THEM ON 30 OCT 2011 AND STRUGGLING FOR A REFUND TILL DATE (15 JAN 2012)

THE CALLS, MAILS AND THE TIME SPENT ON THIS ISSUE WOULD MAKE UP MORE THAN DOUBLE THE ACTUAL WORTH OF THE PHONE.

I AM PREPARING A PUBLIC LITIGATIONS ON THIS COMPANY ANYBODY IS WELCOME TO JOIN ME ON THE SAME...

READ BELOW AND MAKE A SMART DECISION...



-------- Original Message --------
Subject: Fw: Order no.: 2663085
Date: Sat, 10 Dec 2011 07:11:05 -0800 (PST)
From: J***** <[protected]@yahoo.com>
Reply-To: Javeed Miyan <[protected]@yahoo.com>
To: Divya.Susai <divya.[protected]@naaptol.com>, jignesh.[protected]@naaptol.com" <jignesh.[protected]@naaptol.com>, [protected]@voxmobiles.com" <[protected]@voxmobiles.com>, [protected]@voxmobiles.com" <[protected]@voxmobiles.com>, [protected]@naaptol.com" <[protected]@naaptol.com>, [protected]@naaptol.com" <[protected]@naaptol.com>, [protected]@naaptol.com" <[protected]@naaptol.com>



YOU [censored]IN , ITS TIME FOR YOU TO PRAY AND SIT BACK COZ I'M FILING A PUBLIC LITIGATION CASE ON YOUR ASSES... BE PREPARED.

I HAVE BEEN MAKING CALLS TO GET THE DAMN REFUND AND THE BELOW MAIL TO GET A CONFIRMATION OR ACKNOWLEDGEMENT BUT TILL DATE NO RESPONSE, AND THE FREAKIN CALL CENTRE AGENTS ARE SO DAMN RUDE AND SAY THAT >>>"YOU WILL NOT GET A REFUND AT ALL, "DO WHATEVER YOU WANT"<<< THOUGH YOU HAVE MENTIONED IT ON THE ADVERTISEMENTS ON "TIMES OF INDIA" AND OTHER CHANNELS, ...

*************LETS SEE WHO WINS THIS CASE.**************

Note : Winning this case does not matter to me anymore but I will make sure there is no such company NAAPTOL ever exists after this...


----- Forwarded Message -----
From: J***** <[protected]@yahoo.com>
To: Divya.Susai <divya.[protected]@naaptol.com>; "jignesh.[protected]@naaptol.com" <jignesh.[protected]@naaptol.com>; "[protected]@voxmobiles.com" <[protected]@voxmobiles.com>; "[protected]@voxmobiles.com" <[protected]@voxmobiles.com>; "[protected]@naaptol.com" <[protected]@naaptol.com>; "[protected]@naaptol.com" <[protected]@naaptol.com>; "[protected]@naaptol.com" <[protected]@naaptol.com>
Sent: Friday, 2 December 2011 3:11 PM
Subject: Re: Order no.: 2663085

Hi,

I have sent the item back to you as per your request and instructions in the below mail through Blue Dart with AWB no.: [protected] on 30 Nov 2011 (Wednesday).

I would like a faster resolution on this.

All your efforts to a positive resolution will be appreciated...

Also a callback from someone accountable to confirm the same would be appreciated.

Thanx & Regards,
J*****

From: Divya.Susai <divya.[protected]@naaptol.com>
To: J***** <[protected]@yahoo.com>
Cc: jignesh gangapuram <jignesh.[protected]@naaptol.com>
Sent: Tuesday, 22 November 2011 2:49 PM
Subject: Order no.: 2663085

Dear Mr. Miyan,

Please accept our sincere apologies over this incident.

We do understand your anguish and apologies over all the inconvenience caused to you.

We would request you to visit your nearest Blue Dart office and send the product to the below mentioned address:

ALPHA RADIO
Shop No-1900,
Chandini Chowk,
New Delhi - 110006.

Request you to kindly provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same.

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [2663085] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the reason for Replacement or Refund.

Please help us with the AWB [Air Way Bill] after sending the product.

It would take 2-3 days for the product to reach us, & once the product reaches us we shall action further.

Request your patience in the interim, please be assured for a resolution on this case.


Thanks & Regards,
Divya Susai
Asst. Mgr- Customer Service
Naaptol Online Shopping Pvt. Ltd


On 11/20/2011 6:06 PM, Javeed Miyan wrote:

Hi,

I am very very grateful for the excellent product and service rendered by you guys.

READ BELOW AND HAVE A LAUGH AT YOUR OWN COMPANY FOR WHICH YOU SHOULD BE ASHAMED TO WORK FOR... BETTER QUIT AND HANG YOURSELVES AS IT IS BETTER THAN SELLING YOUR PRESTIGE, DIGNITY, HONOUR AND YOUR LIFE LIKE THIS... YOU GUYS DO NOT QUALIFY TO LIVE.

I have forwarded several complaint mails to all the departments that I know in NAAPTOL and VOX and almost all the online forums are flooded with this complaint and the service that you offer.

After all this I received a call from +91-[protected] VOX mobile provider on 4.35pm 20 nov 2011 (Sunday) AFTER 32 DAYS FROM DATE OF PURCHASE AND COMPLAINT. Details of the conversation as below.

1.) VOX mobiles vendor was not able to speak english so transferred to another guy.
2.) When asked about the resolution he said that I have to return and I should bear the courier charges on top of that I have to wait for another 1 more month for any kind of resolution to be considered.
3.) For Refund or Replacement call NAAPTOL (as VOX is not responsible in any way) and NAAPTOL says that they do not provide refund at all as they are not manufacturers of the product when they have clearly mentioned it in the Newspaper advertisement.
3.) Then he disconnected the call when I said that I cannot bear the courier charges.
4.) Disconnects when I call back.( Called him at least 30times)

Note the amount I have spent on the product, the time invested in composing mails (NOT ONE OR TWO BUT SEVERAL) and the time and money spent on calling your customer care again and again.

NOTE : When they say it is VOX mobile manufacturer it is actually a small shop vendor in the below address :
Alpha Redios,
Shop no: 1900,
Chandini Chowk,
Delhi - 110006

Almost like a CHOR BAZAAR.
In other words NAAPTOL is sourcing their products from a CHOR BAZAAR.

Thank you and the above has also been posted in the online forums and every single step that you take is a step to your own grave.

[protected][protected][protected][protected][protected]
From: support <[protected]@naaptol.com>
To: [protected]@voxmobiles.com; [protected]@voxmobiles.com
Cc: jignesh.[protected]@naaptol.com; J***** <[protected]@yahoo.com>
Sent: Saturday, 5 November 2011 11:19 AM
Subject: Order no.: 2663085

Dear Care Team,

Please refer below mention mail & speak to the customer as he is highly irate.

If customer is not contactable kindly drop in mail & resolve the issue.

Kindly revert on the same at the earliest.

Regards,

Manjeet Sharma,
CRM.
----- Original Message -----
From: J*****
To: [protected]@naaptol.com
Cc: [protected]@naaptol.com ; [protected]@naaptol.com
Sent: 03/11/2011 10:39 AM
Subject: Fw: Refund for order no.: 2663085

Hi,

Please check the below mail sent to your customer care but no response received as yet so forwarding the same to you now.

**********************Mail sent to customer care*******************
----- Forwarded Message -----
From: J****** <[protected]@yahoo.com>
To: "[protected]@naaptol.com" <[protected]@naaptol.com>
Cc: "[protected]@naaptol.com" <[protected]@naaptol.com>
Sent: Sunday, 30 October 2011 7:51 PM
Subject: Refund for order no.: 2663085


Hi,

I bought a mobile phone "VOX IE7" from NAAPTOL the online store on October 18, 2011 with order number : 2663085 but ever-since I bought it, there is only problems and nothing except that.

1.) I did not get the "Bluetooth" where they have advertised Bluetooth comes for free along with this phone, and I confirmed it with the call centre agent a day before ordering.
2.) The phone looks good but has the worst operating system in it and a very old one.
3.) Touch screen does not really work and particularly in most of the corners specificaly the right bottom corner.
4.) The slide open is not balanced.
5.) When using the slider the phone gets switched-off automatically so I have to close it and switch it on so the slider is of no use so can only use the touch screen as a bar phone but there is a problem here as well as the touch-screen does not work. So now its just a display piece or a toy for the kids to play as you can do nothing with it. (Not even a call or message)
6.) While on call the other person can hear a scrathcy-static noise and the noise increases when I raise my voice.

A phone with all these problems claims to be the expensive phones in VOX series.

I have proof for all this as a video clip I have taken.

You call this a "Phone"..., I call this a toy for kids to play, nothing more.

Please refund the entire amount to me as I think it is not worth it.

Thank you and I will appreciate a faster processing of the same.

Regards,
J*****

**********************Mail sent to customer care*******************


...........Also add one more point to the above.

7.) On top of all, the phone does not get charged at all. The charger gives a red light indicating that it is working but the charge does not go up on the phone for some wierd reason. (Note this is the first time I'm ever charging this phone.)

I have sent the above mail to the general customer care, no response received as yet so now forwarding to [protected]@naaptol.com, please remember that I am an RTI activist and I will be taking this further up with these records if I dont get a positive resolution on this. Thank you for giving me an oppurtunity to complain about your products.

Have a Great Day,

Regards,
J******