[Resolved] Naaptol.com / 8830 Blackberry — Provided Second hand Mobile | |||
Dear Sir/Madam, I have ordered a blackberry8830 mobile phone in naaptol.com and the order number is 3343823 I have received my order on 6th Feb 2012 (Monday) and given the whole amount to the courier guy. I deeply regret to inform you that both product and service are subtended and mediocre for the following reasons: (1).The Blackberry handset given to me is second hand as I can clearly see the number of the original user before me. (2).The pouch for the blackberry provided is duplicate as there is no blackberry logo on the pouch. I can find better pouches in footpath near any local bus stand. The situation became more worst when I contacted their customer care. I have raised my problem and they have provided me a complaint number 2402679 and promises to respond within 48 hours when in fact I received no response from them even after 96 hours i.e.4 days. This is first & last time I purchased any product from naaptol and will never encourage any of my friends to shop from naaptol. I kindly request you to take a appropriate action. Thanks, Arun ([protected]) Email_ID: arun.[protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Mr.Singh,
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Your complaint Id 2402679 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.
You can also directly write to the vendor at [protected]@voxmobiles.com & [protected]@voxmobiles.com.
Please be assured of complete & satisfactory resolution.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Your complaint Id 2402679 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.
You can also directly write to the vendor at [protected]@voxmobiles.com & [protected]@voxmobiles.com.
Please be assured of complete & satisfactory resolution.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
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Naaptol.com / 8830 Blackberry — device doesn't work
bought the set at rs 5999/= from naaptol.com on cash on delivery. the device is only working as GSM Phone and no data connectivity. I have tries with BSNL, Airtel and DoCoMo but it doen't work. Calling naaptol, no response at all. I have asked for return and refund that too is ignored. I have wasted Rs 6000 for a feature ( voice call phone) which could be bought in Rs 2000. Advertisement on site is misleading.