[Resolved]  naaptol.com / Blackberry 8830 — Defective piece received and false offers

Blackberry 8830 — Automatically delet emails from handset

I am a user of Blackberry 8830 handset, i have problem in that

Problem is, my mails has been deleted automaically after 1 - 2 hours

I have already changed the option of KEEP MESSAGE from 30 days to FOREVER

but still the problem is there.

naaptol sent me defective blackberry mobile — defective blackberry I received from naaptol

I am kishore
from Andra pradesh

on January 15th I ordered for blackberry 9530 3G mobile (cash on delivery) my order no is 1251626

but I received defective product from naaptol on 22th of January, same thing I informed to naaptol, and they said me to return the product to aramax house, and with in 7-10 working days they able to return the good product,

as they said I returned the defective product on 24th of January,

naaptol(aramax house in mumbai) received the defective blackberry on 27 th of the same month, but

January and February passed away and this is march but I did not received product,

number of times I called to naaptol, but result is zero,

there is no person in naaptol to take care of this problem,

blackberry 8830 handset- NAAPTOL — defective product

i have purchased this from naaptol handeset at Rs.5999 + Rs.2000 for courier charges a month back. But I am not getting the GPRS/EDGE service on this handset as its antena is very week or due to some other default

Blackberry 8830 — Defective Handset

I had purchased Black Berry 8830 from naaptol.com as per full page appeared in Hindustan Times on 10th January 2011

The Complaint are:
1) The handset is not IMEI recognised by any cellular operators giving BBI service.
2)Blackberry Browser,Messenger is not working even though we activate BBI services.
3)The Handset Certificate to use Blackberry services is outdated.
4)The warranty does not value as the service centre at Kandivali-Manibhadra Agency on phone nos.provided to us by them are always on LUNCH when called.Or send us the piece thru courier as parts are not available or out of stock.Thus to install duplicate (I guess).They are God without inspecting Mobile ,they know the problem.
5)The Handset seems to be refurmised condition imported from Malasia.(As mentioned on Box)
6)No proper responses from Naaptol Top Executives.

Also latest developments.The Naaptol hotline gave me number of service centre is out of order[protected]/46

Dear Mr.Borde,

We are sorry to note that the item that you have purchased through the order no-3428940.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3428940] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Hi,

As per my conversation with Saddam from Customer Service he informed me that THE 23% DISCOUNT OFFER ON RELIANCE BILL IS NO LONGER AVAILABLE AND YET IT IS BEEN ADVERTISED ON THE WEBSITE (This is unfair! as you are cheating customers as the offer is still on the website today. Link to offer:-http://www.naaptol.com/price/941002-BlackBerry-8830-CDMA-+-GSM-Mobile.html).. He advised me to send the handset back with all the defective gifts and a refund will be processed, however I WOULD WANT A RETURN REPLY HERE ASKING ME TO DO THE SAME SO I COULD BE ASSURED THAT I WILL GET MY REFUND.

Regards,

Richard Borde

non copration of the custmer cell

i buy hcl tab but not working /custmer cell is giving no response now we are going for the legal process