Naaptol — delivered defective mobile

Address:

Jhansi, Uttar Pradesh

To,
Naaptol
(Alpha Radio Hyderabad)

Sub- Request to deliver mobile phone Sony xperia x10 mini pro in exchange of blackberry storm 9530.
Sir,
I Varun Kohli lives in Jhansi ordered a blackberry storm 9530 on 27.1.2012 with order no.-3326301 for this order I received the mobile phone blackberry storm 9530 on date 2.2.2012 from courier service for this order I paid Rs.9198 (nine thousand one hundred ninty eight only) I called the costumer center no. to replace this mobile with Sony xperia x10 mini pro. And I couriered this phone with trackon courier service with courier no.- 1517575 on date[protected]. But on date 27.2.2012 I again got the same defective piece so I didn’t receive that order for this complain I called your costumer care numbers around fifty to sixty times and had a words with so many agents in your company with different answers and till now I didn’t get any satisfactory answer and for this process i already spend Rs. 1500/- in courier service.
Your company already waist my one month time and seems to fraud with me your company process is now bulling and harassing me.
This is the final mail from my side. If I will not get the satisfactory answer from your company then I will go to the consumer forum against your company.
I have all the legal documents with me Like order slip, payment slip, courier slip etc.

Regards
Varun Kohli
[protected]
871, kunj vihar colony
Jhansi (u.p.) 284002