Naaptol — Missing Accessories on Sony Cybershot Combo S5000

Address:

Chennai, Tamil Nadu

I ordered Sony Cybershot Combo S5000 (image attached) on 20 Sep 2012 with Order # 4974849. I opted for COD.

Shortly after I placed the order online a Representative called to confirm the order and informed that it would take about 7 working days to receive the product. But to my surprise I received it in just 2 days on 22 Sep 2012 (through ARAMEX NPD with AWB No : [protected]), and all my happiness didn't last even a minute as I found that some of the accessories included in the COMBO were missing like Tripod, one 4GB Card and Reebok Watch and to top of that the Camera color was in BLACK color instead of SILVER that I ordered for.

When I inquired the delivery person he asked me to contact Naaptol customer care for the missing items as he cannot do anything with it. I thought of sending the product back without purchasing but then I gave the money of Rs:6099/- trusting Naaptol's customer service that will help me in solving this issue.

I then called the Customer care on the same day and registered a complaint no: 3583710. A representative named JOSEPH told me that I will be receiving the replacement of product and missing accessories in 7 working days.

He assured me that I will receive this product in 7 working days. But, when I called them again on 28th of Sep 2012 a representative called ARVIND said that they will process the shipment ONLY if I send the product back to them using a Bluedart courier service. Honestly I was shocked to hear that because JOSEPH didn't say a word about sending the product back to them and I wasted 5 days already. Hence, I said that I don't have time to ship the product back to you instead will adjust with BLACK color I received and requested to just send those 3 MISSING ACCESSORIES. After which he registered a new complaint under the same complaint ID and assured me to send the products in 7-10 working days from the day it was originally registered (22th Sep) so he told me that I can expect the delivery on 1st October 2012.

On 1st Oct, I called them again to check the status. A representative named GOVIND attended and asked me to wait another 2 days until 3rd October. I called them again today and spoke to another representative called RASHID who casually said to wait another 7 working days without realizing the pain and frustrations I've been through so far. When I asked him to connect me with his Team Leader he replied that he CANNOT DO THAT as they are busy so I requested for a call back which he DENIED TO TAKE IT.

I'm very much DISAPPOINTED and totally screwed with the service I received from NAAPTOL who I'm using for the first time. I never expected this kind of service.

My question is if they were able to deliver the PRODUCT in just 2 days just to collect the sum of Rs.6099/- from me, then why its taking them 2 weeks to deliver the accessories after receiving my money. Everytime I call them I hear the same thing "TO WAIT"

No one even cared to respond me back from [protected]@naaptol.com.. so please help me get my accessories and take necessary action against NAAPTOL customer care. I'm also going to CHENNAI CONSUMER COURT tomorrow to file a Written complaint on this against Naaptol so if we both work together we can stop them from plundering money from our fellow being.

Please advise!

thanks,
Surender Kumar