Naaptol — SUBSTANDARD PRODUCT

Address:

Mumbai City, Maharashtra

Hello I am Vishal from Vasai...
In the month of July i ordered 2 Number of 'Desire Energy Efficient Induction Cooking Stove + Free Special Kadai." costing Rs. 4596/- from Naaptol..& my order number is 2334949..

I saw an Ad in the Mid-day & thought of ordering the product But they took more than a month to deliver me the product & that too without the FREE SPECIAL KADAI as promised by them earlier.

The Day i received the incomplete package i called them up immediately & lodged a complaint about NO KADAI included in the package..& they said they would sort the issue soon.

Both the Induction cooker that i got from them is USELESS..it can't even boil water. The water warms up n then the Induction cooker stops automatically.

Since then they didn't call me or even try to contact me..In the mean time because of my health issues i couldn't follow up at all. Today when i call them they r saying therez nothing they can do about the Free Kadai & i won't be getting it any more.

Is this how one deals in such a competitive market??
I want EVERYONE to know about their unprofessionalism & would plead & not to buy any products from NAAPTOL... the products they r selling on their online shopping portal is D-grade sub standard product & they r not at all rising to their words & pomises & claims that they make while advertising the product in the daily newspapers.

I Don't even want a replacement any more..i simply wan't a refund from them ASAP...
Please help me with this..please help me teach those guys a very good lesson..

Thank You.
Vishal Pawar(Vasai)