[Resolved]  Naaptol Online Shopping — Inefficient Service

Address:

Thane, Maharashtra

Order Number. :6277999
Placed on :Date:09 Apr 2013
User Email ID :[protected]@hotmail.com
Order Status :Order Delivered
Shipping Address :Muralidhar Rao, R-91, 3rd Floor, 3rd Main Road, Annanagar,Near VLCC,CHENNAI - 600040 (TAMIL NADU)
Mob :[protected] Ph :[protected]
Product Information:
Product Name :Trueware Easy Mop
Quantity :1
Shippied on :Wed, Apr 10, '13
Courier Name :ARAMEX NPD
AWB No. : [protected]
Payment Information:
Payment Mode :Bill Desk
Total Product Price :Rs.1250.00
Gift Voucher Redemption : -
Shipping Charges :Rs.199.00
Loyalty Rewards Type : -
Rewards Redemption Discount : -
COD Charges : -
Total Payable Amount :1449.00
when i received this product, it was damaged and i spoke to Naaptol they agreed to take back and arranged for reverse logistic.
Blue Dart courier had picked up the damaged consignment wide AWB no [protected] on 16th April 2013, which was delivered to
one Jiva Trading, at Faridabad, (the supplier who has dispatched the product against my order) on 18th April 2013. it is more
than 40 days since, i am waiting for the replacement. I have been contacting Naaptol on their number [protected], and each time
after getting the details i have been told that the matter will be resolved within 72 hours. but unfortunately there many 72 hours
is over the simple complaint for a defective replacement could not done, as a result being a customer having paid the money,
i am suffering.