Naaptol / SonyEricsson Vivaz — Order no. 3984108-Severely harassed customer

Address:

Mumbai City, Maharashtra

Dear Sir/Madam,


I purchased Sony Ericsson Vivaz Mobile from NAAPTOL through order
no. 3984108 and Invoice no. 839981/DL/0062541/[protected] dated
14/05/2012. After using the mobile for 2 or 3 days, when I tried to
recharge the mobile, it was observed that mobile was not getting
recharged. I called up Naaptol customer care no. given to
me([protected]) and was told to return the mobile to some
address in Delhi and that I would get the replacement(new mobile) within 7
working days.


I courired the mobile through Blue dart on 13/06/12 and the faulty
mobile was received by Mr. Harish on 14/06/12( pod copy of bule dart mailed to Naaptol) I regret to inform you that I have not
received the new mobile as on date.

Eventhough the mobile was received on 14/06/12(as per the Blue dart
pod copy), as per your records, it has been received on 18/07/12(This
has been updated after followup by me twice in a week). From then on,
whenever I call the customer care, I am told that the mobile is ready
for shipping and I would get the mobile in 15 working days.

After tiresome followup, I finally got a reply two weeks back that mobile has been delivered to wrong address and would be redelivered to me ASAP. I have not received the mobile yet after 3.5 months(102 days). I GET AN USELESS REPLY EVERYTIME that "We regret the inconvenience caused and your replacement will be delivered immediately". KINDLY SEND ME THE PRODUCT OR GIVE ME BACK MY MONEY.

Thanks and Regards,
Ravi Teja M
A Harassed Customer
ravi.[protected]@gmail.com