[Resolved]  New India Assurance Co, Ltd, Deoghar Branch : Product : Banker's Indemnity Insurance Policy — NON-SETTLEMENT OF CLAIM SINCE LAST 02 YEARS

Banker’s Indemnity Insurance Policy
Insurance Claims pending with your Deoghar Branch

With reference to the above , I wish to draw kind attention towards our following claims, which are pending with New India Assurance Co Ltd, Deoghar Branch since last 2-3 years. Although every requisite papers including copies of FIR and Police Final Report and other related papers documents in respect of each claim have been submitted by us to your Deoghar branch well in time, these have not been settled despite our several reminders to the concerned branch, i.e. The New India Assurance Co Ltd, Deoghar. Our correspondence in the matter with New India Assurance Co Ltd, Deoghar Branch as well as to their Chief Regional Manager, Patna, vide our letter no. HOAcct5197-08 dated 27.09.07, CMSectt217 07-08 dated 16.10.07, CM Sectt 2187-08 dated 16.10.07, HOAcct5667-08 dated 11.10.07, HOAcct5908-09 dated 06.08.08, HOAcct 786 08-09 dated 23.09.08 ,HO Acct7869-10 dated 23.09.08 HO Acct8698-09 dated 21.10.08 , HOAcct769-10 dated 22.04.09, HO Acct779-10 dated 22.04.09, HOAcct 2099-10 dated 06.05.09 , HOAcct4349-10 dated 22.07.09, HOAcct4409-10 dated22.07.09 and HO9068-09 dated 27.10.08 &etc, have not been responded by then. They even have not been even courtesy to reply us.

The Branch Manager and Development officers of NEw India Assurance Co Ltd, Deoghar Branch were also personally contacted many times by us . The undersigned has also talked over telephone with their Regional Manager and Deputy Manager of Grievance cell Patna for resolving the problem, but still there is no progress in this regard at all. In this connection, we have even lodged a complaint in the matter with Mr. V. D. Halbe , the Chief Manager, Grievance cell,The New India Assurance Company Ltd, Mumbai, vide our letter no. HO Acct 7649-10 dated 27.10.09 followed by our letter no. HOAcct 857 09-10 dated 27. 11.09 and a copy thereof to Mr. A. K. Sinha , Deputy Manager, Grievance cell, Regional office, The New India Assurance Company Ltd, Patna. We have reminded again in the matter to Mr. V. D. Halbe, Chief Manager, Grievance cell, Mumbai, vide our letter no. CM Acct 156 09-10 dated 16.12.09 & a copy thereof to you and Mr. A. K. Sinha , Deputy Manager, Grievance cell Regional office Patna which also failed to evoke any response so far.


On getting no response, we have taken up the matter with Mr. R. Srinivasan , officer on special Duty , Insurance Regulatory and Development Authority, Hyderabad on 18.11.09, who had endorsed a copy of their letter No. 1589NIA COMP 09-10 dated 30.11.09 addressed to the New India Assurance Co Ltd, vide which it was advised to resolve our Grievance and confirm to them immediately but not later than 15 days of receipt of their above referred letter. Unfortunately, it is matter of regret that even after a lapse of 02 months our aforesaid claims have not been settled till now.

The details of pending claims are as under :

S.N. Name of the Branch Date of occurrence Amount Claimed Date of lodging claimed Date of submission of FIR & PFR Policy Number
1. Sunderpahari 13.09.06 2000000 9.01.07 14.6.07 [protected]

2. Pandu 10.01.07 6000000 13.02.07 10.09.07 [protected]

3. Pandu 25.09.07 1211995 11.10.07 16.09.08 [protected]

4. Balmathu 22.02.08 863820 10.03.08 18.08.08 [protected]

5. Sonpurwa 22.04.08 914200 07.05.08 23.09.08 [protected]

TOTAL 3790015

What we should do now ?