[Resolved] HDFC Bank Bank Limited — No response on Money transfer to a HDFC Forex Plus Card

[Resolved] HDFC Bank Bank Limited — No response on Money transfer to a HDFC Forex Plus Card

H Harathi Nanda from Bengaluru, Karnataka

Dear Sir, I have reloaded an HDFC forex card plus with an amount of Rs50,000 on Dec 3. According to the company policy the reload should take place in 24 hours.The amount has been debited from my account but it is not credited to the card.I have done the transaction in HDFC Electronics city branch ,Bangalore.The staff in the office is pathetic and they are not responding to it..I have been visiting the office and making call since the last one week.Daily they send me away saying that it will be done by the end of the day.I request you to take this as a serious issue as this is an overseas issue and my friend is stranded in US because of money.He could not come to India because the money is neithr in my account nor in his and he could not come to India.I request you to please look into the matter and take strict action so that it would not happen to anyone else... Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

sheen singh

from Noida, Uttar Pradesh

hdfc forexplus — incorrect transactions

I am in UK Bristol for a business visit, my hotel tried to swipe my card for a pre authorisation but it declined, but when I checked my balance a week later as I was out of hard cash I was suprised, I was left with no money, all the money was in the hotel account, but the hotel said that the payment was decline... I called India and the customer service took 38 minutes to answer the phone, I was on an ISD call for so long, the CCE said it will take 7 working days to look at the complaint, and they will refund the money, what do they expect me to do in the mean time, I am in another country, with no moeny because the bank just made a mistake. How could they make a transaction when I have not signed anything. I called several times but nothing has happened yet.
I am in UK with no cash and what ever little cash I have left I spending by calling to India and trying to log a complaint. The CCE takes time to understand, takes 40 minutes on call and dis connects the call when I ask for the reference number for my complaint.
I need some one to look into this ASAP... I have not cash and I am in an other country....