[Resolved]  Nokia — nokia service centre

I bought Nokia – N82 on dated 11th Aug 2009 IMEI No. [protected] set from NOKIA MOBILE Shop, Shop No.3, Jetha Dongri Chawal, Main Kasturba Road No.2, Opp UCO Bank Borivali(E) Mumbai 400066.. Tel 28017051.

The GPS was not getting activated since I bought the mobile and it was hanging. The overall performance was also very slow. It was deposited to Nokia Care Centre,19A, Hosur Main Road, Opp to TVS Showroom,Bangalore in the month of November. They upgraded the Software version and told that GPS is now working and performance is also good. But when I checked, the free 3 month GPS subscription license got deactivated as the software was upgraded and also i was not able to get it activated & to buy new license as well.

In the month of Jan 2010, there was still a problem with GPS and also the problem with Speaker, the voice quality was so bad that I cannot even hear and understand the converstaion properly. I had submitted it to Nokia Care Centre, A/4 KHB Colony,Koramangala, 5th Block, 80ft Main Road, ( Land MArk)Opp to New shanthi Sagar., Next to Airtel office cross road)., Koramagala, Bangalore-560095
and they told the problem is rectified and you can use it.

I checked the GPS problem and still it was not rectified but the speaker problem was OK for sometime.

Again in March I have submitted the handset for Speaker problem as it was too bad this time and also for
GPS problem, they rectified the problem for speaker but not GPS. Again after a month there was a problem with speaker and GPS.

I have submitted the handset again to Nokia Care, P-74, Avas Vikas , Back Side to AXIS bank Rudrapur (U.S.Nagar)- 263154 as I was on vacation and they rectified the speaker problem in the month of April.

In the month of May, again the speaker and GPS problem, I went to Nokia Care A/4 KHB Colony,Koramangala, 5th Block, 80ft Main Road, ( Land MArk)Opp to New shanthi Sagar., Next to Airtel office cross road)., Koramagala, Bangalore-560095 but Store Manager behaviour was so rude and they told you should have come to our store everytime to get it rectified, why did you went to other Nokia Care Centre, But he assured he will check with Senior Technician and will rectify the GPS activation Problem and Speaker problem. They told its been rectified and will not happen again, and if it happens they will send the Handset to next level. At that point of time they had rectified speaker problem but NOT GPS activation.

Again it the month of June 2010, today (10th June 2010) I went to Nokia Care, A/4 KHB Colony,Koramangala, 5th Block, 80ft Main Road, ( Land MArk)Opp to New shanthi Sagar., Next to Airtel office cross road)., Koramagala, Bangalore-560095 to get GPS problem rectified and Speaker problem, BUT I think its of no use it wil be rectified.

This is the 6th time I am visiting NOKIA Care and problem is happening again and again. Also the Store manager is so rude that he don't want to listen the things properly and don't want to send the handset for next level verification.

This is so frustrating and I am pissed off going again and again for going to Nokia Care.

I would like to say that please look this matter seriously and make arrangement to replace the above mentioned Nokia 82 Set or with any equivalent set.

The handset is stilll with Nokia Care A/4 KHB Colony,Koramangala, 5th Block, 80ft Main Road, ( Land MArk)Opp to New shanthi Sagar., Next to Airtel office cross road)., Koramagala, Bangalore-560095, please check the details and get back to me.

Otherwise I am going to Consumer Court and will suit against you for the same.

Thanks
Gurvinder Singh

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have
someone from the team connect with you. Please mention your name on subject and add your contact in the mail.

Regards,
Team Nokia India