Nokia Brightpoint India Pvt. Ltd. — Poor service
SSyed Raheel Hussain Hashmi
1> Nokia & 2> Brightpoint India Pvt. Ltd.
M/s. Brightpoint India Pvt. Ltd.
Phoenix Mills Compound, 3rd Floor, 'C' Wing,
462, Senapati bapat Marg, Lower Parel,
Mumbai - 400 013.
Mumbai, Ma 400013
(Nokia) : www.nokia.co.in (Brightpoint): www.brightpoint.com
I had purchased my Nokia N95 Phone in Plum Colour bearing Serial (IMEI) No. [protected] from M/s. Record Shoppee (Matunga, Mumbai) 19/04/2007. Somewhere in the month of May' 2007 or so my Phone Started to Run Low on Power. On going to my Dealer I was directed to go to M/s. Brightpoint India Pvt. Ltd. (Your Authorised Care Centre) at Lower Parel, Mumbai. There I was told that there was some Software problem, and after Updating my Phone's Software, the problem would be resolved. But after the Software upgradition when I started to use my phone after a month or two, there were various new problems, i.e. my phone started to give a weak Bluetooth connectivity, the camera images were not clear, it started to hang / quit from some applications, also it started to reboot itself. Again on approaching M/s. Brightpoint India Pvt. Ltd. (Lower Parel) on 20/09/2007, I was told that there was some minor Softwtare problem, and that it would be solved in 4 days, and then I could take my phone from there. But up till the 1st of October' 2007 even after repeated follow-up, I was not given any status of my phone's repairs, and on 3rd September' 2007 on contacting Brightpoint I was informed that my phone had been sent to M/s. Nokia (Delhi) to be Swapped with a Brand New Phone within a week, as the problem was beyond repairs from them. But till date I have not received my phone, nor have I received any update from Brightpoint. On my personal visit to Brightpoint on 08/10/2007, again I was informed that it will take a minimum of 10 days to receive my phone, as they had not received the stock from M/s. Nokia (Delhi). The Staff at M/s. Brightpoint India Pvt. Ltd. (Lower Parel) are very rude and non-co-operative. Now they are telling me that I may receive a refurbished Phone from M/s. Nokia (Delhi). To be very honest I am very much annoyed and dissatisfied with the services, and would like to bring to kind notice that such non professionalism is spoiling the Brand name of "Nokia". I have already gone through such situation for the repairs of my Nokia 6265, and would not like it to be repeated. I would also like to bring to your notice that the phones given as swapped which are supposed to be new handsets in case of warranty replacement are usually used handsets which are in a very unacceptable condition i.e., their panels are full of scratches, their body below the panel is covered with dust and other foreign body. M/s. Brightpoint India Pvt. Ltd. (Lower Parel) when approached for a similar warranty replacement for my phone Model No. Nokia 6265 CDMA told me that these replacements are sent by M/s. Nokia (Delhi) itself. But on requesting they refused to give me any such thing in writing and they told me that I had to accept whatever they give me as replacement and further tell me to refer to their Terms and Conditions given behind their Job Sheet. The Staff at M/s. Brightpoint India Pvt. Ltd. (Lower Parel) do not even have the courtesy to pick up the telephone on contacting them for getting the Job Status on their given Telephone Nos. i.e., [(022) Ã�?Ã�Â¢?? 6660 2760 /1 /2 /3, 6660 7525], even if the pick up the Phone they Rudely disconnect the call without even bothering to answer the call. I just donÃ�?Ã�Â¢??t understand that why should one compromise to take a Handset that has been already been used by someone after swapping the Handset that one has Legally Purchased by Paying its due amount to the Dealer. After all its is the looks, features, and above all the brand for which one pays such big amount (in my case Rs. 34,000/- for my Nokia N95-1).
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