Nokia — Useless customer care

I always buy NOKIA mobile because of its brand name and I was also happy with it.

But now on November 2007, I bought Nokia mobile (model: 6085). It worked fine only for one month and started with its problems. LOUD SPEAKER was not working. As NOKIA care is 14 Kilometers away from my place, I delayed for about 20 days. I went to NOKIA CARE center (Sampige Road, malleshwaram, BANGALORE) on Jan 4th 2008 for repair. They asked me to take back my mobile on Jan 7th 2008. I went on the same day and checked whether all the functionalities were working fine.

The repair done by NOKIA in turn added some other problem. The VIBRATION was not switching Off even when vibration is off. Hence couldn't listen to music. I checked this on the same day and informed the NOKIA CARE of this problem.
They took the mobile back and asked me to wait for some time. I waited for two hours.
After that NOKIA CARE made my mobile in such a condition which shocked me. Mobile itself was not switching ON.
NOKIA CARE spoiled my mobile completely. Then NOKIA CARE informed me that they have to send my mobile to head office as my mobile was not
working completely and it may take one or two weeks.
After two weeks I called NOKIA CARE and I got no response from them. They hanged the phone. Then I called NOKIAESCALATIONS for the status of my mobile. They gave me some identification number and asked me to call them back with that identification number after two days, then they would inform me of the status of my mobile. After two days I called NOKIA ESCALATIONS. They said that my mobile is not repairable and I will be getting replacement cell on Feb 5th 2008. I wanted to confirm this with the NOKIA CARE. So called NOKIA CARE, But they said my mobile is ready after repair and can take. But NOKIA ESCALATIONS said that my mobile cannot be
repairable. so I got confused and called NOKIA ESCALATIONS and said what NOKIA CARE had informed me. But NOKIA ESCALATIONS asked me not to bother what NOKIA CARE is telling and asked me to just go to NOKIA CARE on Feb 5th 2008 and collect the replacement and added that if you face any problem just inform us immediately from there itself and we will take care.
On Feb 5th 2008 I left my office early and reached NOKIA CARE which is 14km
away. When I reached there They informed me to come on the next day as they don't have my mobile. I got frustrated and informed to NOKIA ESCALATIONS and they said the date the gave will not be exact and there my be some delays. I asked them this they would have informed me before itself and even on the Feb 5th afternoon when I called they did not inform me and in turn asked me to collect my mobile the same day itself.
I called NOKIA CARE on Feb 8th 2008 evening and no response. I went to NOKIA CARE on Feb 9th 2008 and blasted them, then they came out with the replacement which NOKIA has given me. The replace what NOKIA has given is some OLD BROKEN MOBILE (model:5200). I did not accept it and I asked them to give my mobile back in working condition. NOKIA CARE said that it is not possible as it not repairable and I have to accept different model. I did not accept the broken old mobile, as my mobile was brand new and I used it for only a month. Then NOKIA CARE said they will give new mobile(model 5200) next week which is of not my interest. I did not like that model and I was forced to accept it, as Icouldn't stay with out mobile any long.
On Feb 16th 2008 I reached NOKIA CARE to collect the mobile. They again gave me old mobile, but told me that it is new one. No other go, so I accepted it. That day night I found the mobile the NOKIA CARE has given me has no LIGHT for the KEYPAD. I cannot even type numbers in the dark. Again the problem. NOKIA CARE gave me old mobile. When I informed them they said they will repair that mobile...
MY BRAND NEW MOBILE IS NO MORE AND NOKIA PROVIDED ME WITH OLD MOBILE WHICH HAS SO MANY PROBLEMS AGAIN....NOW I AM FRUSTRATED AS I REMAINED WITH OUT MOBILE FOR TWO MONTHS
AND BOUGHT NEW SONY ERICSSON MOBILE AND HAPPY WITH IT...

EVEN TODAY NOKIA IS NOT READY TO GIVE ME A MOBILE WITH WORKING CONDITION.
NOKIA WHICH WAS CONNECTING PEOPLE PREVIOUSLY IS NOW DISCONNECTING PEOPLE.

HOPE ATLEAST AFTER READING THIS NOKIA MAY PROVIDE ME WITH MOBILE WHICH IS IN WORKING CONDITION WITH NO PROBLEMS..

Dear

sir have a nokia 1255 was given to ur jaipur's shubhash nagar care centre by me . i dont got my phone with repair not yet now my phone is send to delhi 3 times & i got a swap set which was received by me after such days it again having same proublem and i went to your care center they say to me that sir it again have to send delhi. i shock to hear this, that a man purchase a set and got very poor service by co. and service centre, bfore i was got my set in 2 month & now they also saying that it will again go to delhi

sir kindly solve this proublem nor i have to go consumer court.

sir my cell is in warrenty period

it was purchased on 30-7-07 by me from MS shree electricals jaipur TIN -[protected]

my old phones setails are ---



ESNno was -[protected]

ESN - HEX-25F112E4

NOKIA CDMA 1255 WHICH WAS given for repair for four times by me



after 2 months i got a poor swaped set by u

its details are as under------

ESN[protected]

ESN-HEX-25AA22D6



DATED 22-SEP -2007

JOB NO.DL0569775



BY RAVI JAIN

UNNATI CUSTOMER CARE SHUBHASH NAGAR JAIPUR

asc-084_434038 UNNATI CUSTOMET CARE

ASC JOB NO. 91583

S PROVIDER RELIANCE INDIA



MY CELL NO IS [protected]

[protected]

my current job no. is [protected]/080512/89

SIR KINDLY SOLVE THIS PROUBLEM

I WANTS TO TELL U THAT U CAME HEREAND SEE WHAT A LOWER QUALITY SERVICE S GIVEN BY THE CUSTOMER CARE SHUBHASH NAGAR

I M VERY SAD TO PURCHSE A NIKIA CELL.

AND I WILL NEVER PURCHASE & SUGGEST THIS CO'S CELL. TO EVERY ONE DUE TO UER POOR SERVICE & LOWER QUALITY PRODUCT, U R PRODUCT WAS GOOT IN EARLIER BUT NOW THERE IS NO QUALITY FOR THIS NOKIA WAS WELL KNOWN



SO I REQUESTS TO U FOR SOLVE OUT NY PROUBLEM

I WILL HOPR U WILL DONE THIS



NOW TO DAY THEY SAID TO ME SIR PLZ SIVE US PHONE THERE IS A PROBLEM AND I WILL SORT OUT BY US IN JUST 30 DAYS

U THINK IF A MEN GIVE PHONE FOR REPAIRS TOTALY 2+1 MONTS SO HWACAN HE SHOULD SATISFIED WITH U

THANKS





KK JHALANI

56 GOPAL BARI

[protected]

I have some more things to add about Nokia Care. Pls read my story below. I will suggest all the reader do not buy Nokia phone. They have lot of faulty model in shop. I am suffering due to them. Read this
I have removed IMIE number and job sheet number due to security reason

In April 2008, I bought Nokia N-73 from E-Zone Kormangala location. The IMEI number is –
In few weeks I noticed that it has a problem that it switches off automatically. I went to ezone to complain about the problem. He asked me to go to Nokia Care location in Koramangala. This is where all the Nokia experiences started for me. It is soooooooo frustrating and I cannot ignore the issue and sit idle, bcos it is an expensive phone.

July Visit
First visit: - I informed about the problem that it switches off sometimes. And this is my corporate connection and I am being paid for working and being reachable almost all the time and I am not expected to switch off the phone. They said it is s/w problem they will upgrade the software.

Sept Visit
Second visit: The problem again happened informed them the same problem is happening. They asked me if I formatted the memory I said no, they again upgraded the s/w and asked me to format the memory. Got 300 Rs card reader and formatted the memory before using it in the cellphone.

Oct Visit:
Third Visit: Again same problem they said they will check the phone and will correct the problem. (THAT means they did not do it till now, they have no value for customer. They have bunch of folks who don’t understand h/w, s/w or anything about the phone in fact). Now I had to surrender the phone for 15 days. After 15 days got my phone back. Asked if they changed any h/w. He said yes and I asked which h/w no info provided. But I was hoping problem is resolved. I got my phone back.

Nov Visit:
Fourth Visit: Again same problem started happening. These guys do not have any clue about the problem. They again upgraded the s/w the phone is ready for pickup. I am not picking up the phone. Want some Nokia customer care to intervene and resolve the problem. Or replace the phone bcos this is faulty and cannot be repaired. Or return my money and I can get some other brand/phone. The main problem is, when I start using the memory to take some pictures, phone switches off automatically without my knowledge. Should be some fault with the piece/design.
The current job sheet number is –
Any one on internet who can help in this regard will be great.
The service location which provided me this service is
Samvaradhi Technologies, A/4 KHB Colony, Near Airtel Office, 5th Block, Koramangala, Bangalore -95 Bangalore
I need the resolution of this problem any help is greatly appreciated.

Even today as we stand in 2010 Sept, their serivce is even worse