[Resolved] Nokia C6 - 00 — Manufacturing defect

vivekjosephjacob

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I had bought a new nokia C6-00 and on the next day I found that there were a couple of issues as below

(1) a tearing disturbance from the speaker and

(2)the software was hanging and on a couple of times

(3)the phone got switched off and had a problem switching back on.

I had contacted the dealer immediately the next day and informed me about the problem, as I was not in a position to take it to the dealer on the same Day I had taken it to them the weekend.

The dealer had taken the unit to the Nokia care center and have detected the below issues and told that they will repair the unit.

(1) Quality of the Speaker

(2)Charging/Battery backup issue

(3) Software issue

Can someone advise me with what I need to be doing as this is a manufacturing defect and I DO NOT WANT A REPAIRED PHONE.

I would not like to be using a New phone with lot of hardware and software issues, and which is getting a lot of replacement/repaired before being used properly. I am definitely concerned about the quality of the Product sold to me.

Can you please advise me if I can get a new phone in replacement.

The IMEI Number of the Product is : [protected]

Product Name : nokia C6-00

Date of purchase : 19 Dec 2010

Date of Issue Notified to the dealer: 20 dec 2010

Date send to dealer : 25th Dec 2010 9The delay was because I was staying very far away from the dealer and I was not able to get there before weekend)

Date taken to the service centre by Dealer : 27th dec 2010

Service centre job Number : 31246550/101227/64

Can you please advise me if I can get a new phone in replacement, as the problems are related to a manufacturing defect.

I Have currently deposited the phone back with the dealer as i don't want to be using a repaired Rs 13000, phone.

I believe Nokia doesnt understand the spirit of the concern.

I am thoroughly upset with the way nokia is handling this issue of selling me a low quality product which was for a special occasion and asking me to get it repaired.

--
Warm Regards

Vivek J J

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Aug 13, 2020

Complaint marked as Resolved

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Comments

su1982

from Chandigarh, Chandigarh

same happened wid me... nokia sucks

ca.sharmad

from Delhi, Delhi

Nokia C6 Mobile — Nokia C6 Purchased & Found Defective immediately Replacement awaiting for 3 months

Nokia C6 Purchased & Found Defective immediately Replacement awaiting for 3 months
D.K. Sharma
East End Appartments, Mayur Vihar Phase-I Extn. New Delhi - 110096
VERSUS
Samarth Lifestyle Retailing Pvt. Limited/ Nokia Store/ Cellpoint – Ambience Mall,Gurgaon and Nokia India Pvt Ltd, Cyber Green, Gurgaon - 122002
INTRODUCTION:
I purchased a Nokia mobile Model code - C6 with IMEI No. XXXX[protected], Color – White, Rate – 13,999.99 and an additional cost of Rs. 800 (For protective Screen and white cover) on 16th October 2010 with Bill No. 5132.
However, I am not able to use it. The screen went blank numerous times a day. The only way out is to disconnect the battery and plug it again.
The problem was communicated by me to Shop owner immediately in next 3 days. However, they run some restore factory settings with no improvement.
As a last resort, it was taken for repair on 3rd of November 2010 by the shop owner. On repeated follow ups with the shop manager, on 23rd of November 2010, it was told to me to collect the repaired handset vide job sheet no.[protected]/101111/7 dated 11th November, 2010. However, in front of shop owner only, a call came and the phone went blank with no response.
On this occasion, the shop owner promised to get the replaced (new) handset. And again after more than a month and repeated followups on 31st December 2010, I was told to collect the new handset.
I was shocked and surprised to see that the handset they were giving to me was a used one and having a lot of scratches upon it with the same jobsheet number dated 29th November 2010. There was a Nokia Care Centre representative present there and told to me that it was always a replaced handset (Swapped and used by one or more users including test handsets in use by nokia engineers) and you will never be given the new handset again even if you purchased a new one.
Promises and warranty not fulfilled:
1. The Shop owner promised the replacement, however not fulfilled the promise made.
2. Failure on part of Nokia Warranty regarding the repair of defect and replacing the product as per warranty.
TRANSACTION DETAILS :
Bill No. 5132, Date – 16th October 2010
Item – Nokia C6, IMEI XXXX[protected], Amount – 13,999.99
Other items part of handset like – Protective cover for which an amount of Rs. 400 was paid and Rs. 400 against cover in white color.
NATURE OF COMPLAINT:
1. False representation.
2. Cheating by giving false promises.
3. Deficiency in after sales service and not abiding by warranty clause.
4. Harassment, (Making trips to get what is legally mine)
5. Not delivering the goods and services for which payment is made.
I made at least 5 trips to shop at Ambience Mall, Gurgaon. Each time I needed to take a half day leave against which my work/ salary will get affected.
Each trip costs Rs 50 parking charge. (5 x 50 = Rs. 250)
Since the battery and memory card were being kept with me, due to multiple trips to shop I lost the memory card (2GB) due to its small size and no card holder provided to me with the product as the same was available in case of other mobile products. (A card holder is provided normally)
Multiple letters were already submitted to Nokia Shop Owner when submitting the mobile detailing all the above aspects.
PRAYER:
I therefore prays :-
i) Relief be granted to the me in form of replaced handset (A boxed one/ packed). I am not sure whether the nokia care centres were keeping the new handsets submitted for repairs with them and giving away their own handsets in disguise. (A similar case is already described above)
ii) I seek compensation for the agony that I am undergoing and take up the matter urgently and am yet to receive the new handset with no commitment so far on it or my money back with interest @PLR of a public sector bank at monthly rests. (Including the cost of cover and protective screen Rs. 800)
iv) A letter of apology from Nokia and a sum of Rs. 5000 towards compensation for the agony and mental harassment that I am going through. (On New YEAR EVE, CALLED FOR REPLACEMENT AND PROVIDING AN OLD HANDSET IN DISGUISE OF NEW ONE…………… WRITING A LETTER TO GET MY HARD EARNED MONEY BACK ON 1ST OF THE NEW YEAR)
PLACE : New Delhi Signature
DATED : 1st January 2011 D.K. Sharma - ca.[protected]@gmail.com
VERIFICATION:
I D.K. Sharma, resident of East End Appartments, Mayur Vihar, New Delhi-96 hereby declare that I have not misrepresented any facts nor have tried to hide any information in my above complaint. All the facts mentioned herein are true to the best of my knowledge.
D.K. Sharma
ca.sharmad_gmail.com

VENKAT KUMARI

from Pune, Maharashtra

Dear sir,

Thank you for your continuous support...

We have purchased NOKIA C6 (WHITE COLOUR) from NEW SARAVANA STORES, PANAGAL PARK, T NAGAR, CHENNAI on 01.05.2011. After two week, i am facing below mentioned issue.

1.Touch screen and key pad not working.
2.Hang issue.
3.Battery heating and mobile heating.
4.Temporaly battery charging.
5.Low loud speaker volume.
6. Low quality of camera.
7.Slow processing.

After above incident, My Nokia C6 was handedover to below address for services on 04.06.2011.He told me he needs one month time for services.

NOKIA CARE,
RAKSHA IMPEX,
G.R.N 'ANANDA KALIGA'
NEW NO:30, OLD NO:194,
NORTH USMAN ROAD,
NEAR NEW KODAMBAKKAM FLYOVER,
T NAGAR, CHENNAI - 17.
PHONE:42057550/42025220

[protected]@nokiacareindia.com

NOKIA C6 (WHITE COLOUR) DETAILS:

IMEI NUMBER: [protected],

JOB SHEET NUMBER (NOKIA CARE)=[protected]/110604/13.

Kidly do the needful..

Thanks & Regards,

P.VENKATESH,
[protected].