[Resolved] Nokia Care — harrassed by service | |
Dear Sir, i gave my nokia 7710 for repair as it was not starting, at nokia care preet vhar new delhi. they upgraded software and it got started. when i came home found that it had network problem created from nokia care side.i again gave it to repair.when again i went after 15 days to take it, i found that keypad is missing &they told that its from their noida office.again they asked me to come after few days. wheni got my cell i found that they have placed keypad but it is not working.i finally decided not to give it to repair again, and took it with me. its been more that 1 & half month i gave my cell to repair for not starting when i got it finally after goin for 6 times, it had several problems creted from nokia care's side.they just upgraded software & in return following were problem created by them.these are... 1. network problem 2. sound of speakers deteroid. 3. vibrator not working. 4. keypad not working. Earlier these problems were not there when i gave it for repair(it was not starting). i have complain the manager of nokia care also i mailed nokia website but no response from them. i am harrassed by their poor service as when i gave cell for repair(itwas not starting) they upgraded software but in return the above 4 problems they created & i had to go there 6 times, my time & money is wasted &also my cell is not in goo orking condition.please help me for that. Tarun Jagwani Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 449 Comments | |
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Nokia / N7710 — Poor Service/False report
Sir,I am the owner of a Nokia handset model 7710 of IMEI : [protected]
My handset is approx 2+ years old and I recently faced rebooting and hanging problems. I sent my set for the same to Nokia Care on 21st June 2008 for repairing and after a couple days I was reported that the set can be repaired over a cost of INR 1250 with 5days of time. I agreed upon to it and confirmed my repair but now after 9 days of span when i call to find the status, I'm reported that the set cannot be repaired and I'm supposed to collect the set back.
Moreover, the online status of the job shows that the handset has been repaired and job sheet closed. To check the status you can log to "www.namscareonline.com" and enter the job sheet no. :[protected]/080621/10
please help me over this context
regards
Susheel Ratlani ([protected])
dear nokia i am using nokia mobile from the day i started using mobile. after changing to new nokia 6300 i am realy disapponited from nokia mobiles as well as ur service centers. i have purchased this mobile in 10 th of nov 2007 and since than this set was with me only for three months till date that is jul 2008. i just want to bring out in light that this mobile set was with u for more time than me. therefore it is making difficult to understand whether this mobile belongs to you or me.
earlier IME NO of my set was. [protected] which was replaced by new set whose IME NO WAS [protected]. after replacement of first set second set also became unservisable within a week. again complaint was logged and mobile was replaced with another set IME NO. [protected] and i m really sorry to say that condition of that set was as if it is two three yeras old, any one afterlook at that set could make out that nokia is making fun of there coustermors and not paying good attention to there problems
and NOW I HAVE LEFT WITH NO OPTION OTHER THAN GOING TO CONSUMER COURT.
earlier IME NO of my set was. [protected] which was replaced by new set whose IME NO WAS [protected]. after replacement of first set second set also became unservisable within a week. again complaint was logged and mobile was replaced with another set IME NO. [protected] and i m really sorry to say that condition of that set was as if it is two three yeras old, any one afterlook at that set could make out that nokia is making fun of there coustermors and not paying good attention to there problems
and NOW I HAVE LEFT WITH NO OPTION OTHER THAN GOING TO CONSUMER COURT.
IN my experience, 6300 is a great phone, if it is treated well. Certain care should be given, such as avoiding moisture, daily cleaning, and avoiding the handset from falling off your hands.
In my experience in India, the story that you narrated above is the same for nearly every thing, apart from mobiles, too, and it is necessary that the senior authorities should perform sting checks in their own enterprises to ensure clean functioning and complete satisfaction.
My father experienced a hanging-faulty due to entrance of moisture in his 6233 phone(similar phone?) and he got the phone completely serviced for free of cost (warranty limits) and he is not experiencing any problems since last 5 months. But this is in Dubai!
In my experience in India, the story that you narrated above is the same for nearly every thing, apart from mobiles, too, and it is necessary that the senior authorities should perform sting checks in their own enterprises to ensure clean functioning and complete satisfaction.
My father experienced a hanging-faulty due to entrance of moisture in his 6233 phone(similar phone?) and he got the phone completely serviced for free of cost (warranty limits) and he is not experiencing any problems since last 5 months. But this is in Dubai!
Nokia — Headset not getting replaced
Hi,I bought my handset in Feb 08.Since day 1 my headset was not working.I have given my Headset for replacement in Nokia Care(Net Dot Solutions) jail road new delhi.They told me it will take 15 days maximum to replace this headset.After 18 days i spoke to Nokia cust care nd Nokia service centre.They are now telling me to wait for next 15 days more.Even people at Nokia cust care not answering my complaint nand dissonecting my calls.I have spoken to a supervisor NIKHIL CHAUDHARY he was threatning me.
such pathetic service from nokia...
please help me.
Regards
Harkaran Singh
I have purchased my nokia mobile model1208 just three months ago from Nokia's Priority Dealer at Nagpur Grace communication, opposite of sudama cinema, Dharampeth.
It got with key pad problems i.e., key pad is not working .So i took the mobile to nokia care nagpur on 24-06-08.They have said me to come back after 15 days .When i visited after 15 days, they again asked me to come on coming monday. I have objection that i should have got new mobile handset since my mobile is under warranty period .Also without having mobile, i am in great incovenience.
It got with key pad problems i.e., key pad is not working .So i took the mobile to nokia care nagpur on 24-06-08.They have said me to come back after 15 days .When i visited after 15 days, they again asked me to come on coming monday. I have objection that i should have got new mobile handset since my mobile is under warranty period .Also without having mobile, i am in great incovenience.
I have purchased my nokia mobile model1208 just three months ago from Nokia's Priority Dealer at Nagpur Grace communication, opposite of sudama cinema, Dharampeth.
It got with key pad problems i.e., key pad is not working .So i took the mobile to nokia care nagpur on 24-06-08.They have said me to come back after 15 days .When i visited after 15 days, they again asked me to come on coming monday. I have objection that i should have got new mobile handset since my mobile is under warranty period .Also without having mobile, i am in great incovenience.
It got with key pad problems i.e., key pad is not working .So i took the mobile to nokia care nagpur on 24-06-08.They have said me to come back after 15 days .When i visited after 15 days, they again asked me to come on coming monday. I have objection that i should have got new mobile handset since my mobile is under warranty period .Also without having mobile, i am in great incovenience.
nokia N-70 music cell phone — harrased by service
I gave my nokia N-70 mobile phone to nokia care at courtroad saharanpur as it has little on-off problem.my phone is in warranty period as it carry one year warranty with every new nokia mobile phone.but when i got my phone back i saw there were lots of scratches on my phone and important thing is that my phone was not starting i bring it back to care they talk to me very rudely and told me that it was my fault that the phone was not starting .instead of solving my problem they suggest me to show my cellphone to some private reparing center.i am in a big trouble as my phone was not started yet..please solve my problem.i am hoping quick action I agree with you
I gave my nokia n91 for repairing to their [censored]ing care center and I've waited for two months, when I went to get my handset they asked me to pay 2000 without repairing it. Before that my handset work perfectly accept hard disk problem, but now they have screw up the blutooth and I can't send anything and I can't receive anything.
Nokia Care Suck [censored] Ess h*le I don't know how to describe in word they suck.
Useless care center
Good Bye Nokia and their Care Center
Nokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center Suck
I gave my nokia n91 for repairing to their [censored]ing care center and I've waited for two months, when I went to get my handset they asked me to pay 2000 without repairing it. Before that my handset work perfectly accept hard disk problem, but now they have screw up the blutooth and I can't send anything and I can't receive anything.
Nokia Care Suck [censored] Ess h*le I don't know how to describe in word they suck.
Useless care center
Good Bye Nokia and their Care Center
Nokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center Suck
Nokia India Pvt Ltd — KEYPAD NOT WORKING AFTER SECOND COMPLAINT
I never expected this out of NOKIA, i had purchased nokia E65, IMEI NUMBER - [protected]with bill on 28th Feb'08, its only 4month, and my phone has gone to serivce centre twice, for the same problem . KEY PAD NOT WORKING.I have given my phone to KN SERVICES - 34 CORNER MARKET 1ST FLOOR MALIVIYA NAGAR - ASC DETAIL - 492_434038. JOB SHEET NUMBER[protected]/080703/22.
I gave this phone second time on 3rd July'08 and its 24th July'08, till now i have not recieved my phone back. target delivery date which was given to me was 18th july'08. Its so ridiculus and disgusting, that when i call them they say, its not clear when can i get my phone back repaired. The phone is in warranty - ref number APAINY[protected]. if within the span of 4 months, phone has gone for repairing twice for same problem, i m sure there is some defect with phone.
I was always a loyal customer of NOKIA, but seeing to this reaction i will never buy NOKIA again, or will never tell anyone in my circle to buy NOKIA
I WOULD request, if i have purchased such a expensive phone, and within 4 months it has gone to NOKIA service centre twice. i should get new phone NOKIA at earliest.
Also if i dont hear from NOKIA within next 48 hours, ill fill a complain with RTI.
I have been cheated by NOKIA, not once but twice.
regards
Gautam
6233 mobile — improper service of mobile
i m having a 6233 mobile, on 10th july there is a problem in its display.i submitted my mobile to NoKIA CARE borivali on 12th july.
they said me that your cell is damaged and for repairing it we have to send it to head office.
so they kept my cell phone
on 30 july they call me and said that my cell is reapired, so collect it.
when at their shop i test my cell phone, the numeric keys were not working.
again they submit my cell phone .
please help me.
my job sheet no is-080712/12.
even m facing da same problem! i bought n73 in april n still my problem has not been solved!
nokia gsm 5310 — why senior service managers not looking the kind of service center is giving in faridabad
This was my 4th repeated complaint of my mobile make nokia model 5310 they gave me target date15/08/08 job sheet#[protected]/080715/1 and esn/imei# [protected] battery bl-4ct 670565. on 10/08/08 I recieved a call from service center that my set is ok and i can take my hand set but i found that there was no battery in set they told me that my battery will come by evening as it was left behind in there main service center in delhi and told me to collect battery by evening.This a kind of service they are providing i have not recieved till today i:e:12/08/08 my mobile and battery and the attitude of these service center employees pathetic. i will not suggest any of my relaitions to buy nokia . no senior persons from nokia are checking these service centers.kindly look into this matter.
Regard's
moninder
Nokia 6600 — Nokia care is not able to repair mobile
Respected/sir,I have nokia 6600 phone. i purchased 2 years ago. under one year 2 to 3 times software problem was exited. Now also software was crrupted as said my your represtative. And they are not able to repair it.
so, I hope you will do somethingh.
Abhishek Singh
G-86/81 Tulsi Nagar Bhopal
Mo.[protected]
Ph.[protected]
JOBSHEET NO . [protected]
JADA NAHI LEKH NA NOKIA CARE NOIDA JO KI BHAGWAN KAI BHAROSAI CHAL RAHA HAI. CHLATAI HAI NOKIA CARE CENTER LAKIN IN KAI PASS WARRANTY BALO KAI LEYAI JABAB HOTA HAI PARTS ABELABEL NAHI HAI, LAKIN JAB RETAILAR OUT OF WARRANTY WALEY BHI LAI AA JAI TO UNKA KA KAM PHATA PHAT HOTA HAI OUR PARTS ABELAVEL HO TA HAI, MERA MOBILE N-72, KO DIYA MAGAR ABHI TAK NOKIA CARE NOIDA WALAI KA SIDHA JABAB NAHI MILA JAB BHI JA O 2 DIN BAD MELAY GA.
PLEASE MUJHAI SOLUATIN CHAHIYAI.
SUJEET KUMAR
[protected]
[protected]@nalinioriginals.com
JADA NAHI LEKH NA NOKIA CARE NOIDA JO KI BHAGWAN KAI BHAROSAI CHAL RAHA HAI. CHLATAI HAI NOKIA CARE CENTER LAKIN IN KAI PASS WARRANTY BALO KAI LEYAI JABAB HOTA HAI PARTS ABELABEL NAHI HAI, LAKIN JAB RETAILAR OUT OF WARRANTY WALEY BHI LAI AA JAI TO UNKA KA KAM PHATA PHAT HOTA HAI OUR PARTS ABELAVEL HO TA HAI, MERA MOBILE N-72, KO DIYA MAGAR ABHI TAK NOKIA CARE NOIDA WALAI KA SIDHA JABAB NAHI MILA JAB BHI JA O 2 DIN BAD MELAY GA.
PLEASE MUJHAI SOLUATIN CHAHIYAI.
SUJEET KUMAR
[protected]
[protected]@nalinioriginals.com
i am instred to nokia care job.please answer me.
its absolutely right the nokia care is not supporting customer, i have also purchased a new nokia n - 77, and since beginning it was not perfectly working, but as i am a busy executive, i don’t have this much time to go so many times to go nokia care in delhi, i visited tilak nagar with my cell to check the my handset but their was no qualified engineer to solve the problem, whenever they wasted our four days to repair it, but they have not done it properly, the behavior was very unlawful and uncultured, i am planning to go to consumer forum court with my cell, because neither nokia people are listening nor giving us solution.
i am discussing with my legal advisors.
d. srivastava
[protected]
i am discussing with my legal advisors.
d. srivastava
[protected]
Nokia N73M — display
i have purchase my nokia phone at 1month ago.and the problem is the display is blinking or the light is not continues.
i am a victim of fraud case by the nokia service center bikaner (rajsthan).
then plese solve my problem.
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