[Resolved]  Nokia Care — harrassed by service

Dear Sir,

I own one of Nokia's premium handsets N95 and recenty i developed faults in it.The mobile was purchased by me on 25th Dec 2007 so it is well within nokia's one year warranty!

Now the problems are that my screen display is not coming and the speakers are not working fine!I contacted the nearest Nokia Care(Nokia authorised showrooms) and they inspected my phone.

To my surprise there was a cable(more of a contact strip) inside the slider that is inside the phone that was broken! and i was informed that the physical damages dont come under the warranty, only ting i failed to understand is how can a cable inside the phone be charged on the user for breakage when they very well know that I ve not opened the phone( I m not capable of it)?Asked, the persons are not able to satisfy my concern and just restate the same thing again and again that " Physical damgages are not covered in warranty", they ended up charging me Rs1500 for it and this is just the estimate they say.(Documentary proof in form of their own JOB SHEET of above can be produced). moreover they also siad that because this problem was considered as out of warranty case the other problem with the handset i.e the speakers would also have to be pooled in it whilst they concern a problem well within warranty cover.

Sir, I am just amazed as to how we can be cheated in form of consumers! I dont stand agaisnt nokia's warranty conditions but how can they include things which are not valid into a section which they please, i fail to understand.

I thus seek your help in this issue as I have tried talking and reasoning evrything but nothing seemed to work.

Suyash Kumar
Chennai

i have a serious complain against nokia care. i have given my cell 6500 slide atleast more than 4-5 times.according to me they just take the mobile and keep it and say us that there is a serious problem with ur cell...it needs to be sent to the mumbai head office...i agree that my cell phone gets hang every now n then...they told me not to use gb card i, respected there sayings n i have not used my gb card from one month...another case is i had purchased my cell hardly 3 months back...they told me 6 months warranty...frankly my cell phone is been kept in nokia center for atleast one and the half month...i have hardly used that celll...

and i seroiusly feel that the attitude of the employees gets into the nerve...they care a damn...they dont know how to handle the customers...

whenevr u call them they will not answer ur calls...or they will just keep the phone...

Nokia /Mobile — Repairing time too long

To
The Senior Manager (Customer Care)

Sir,


We are shocked to bring to your knowledge that we have given our cellphone to the nokia care centre only for the display problem and for that they are taking more than 20 days time. But even though they don't deliver on time. There were many or you can say almost every people who were runing there fore more than one months. If this is the quality of services you are providing then we will have to think twice and thrice or even more before buying your product.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

We have purchase Nokia 1208 Model on[protected] from (Kumkum, 32, Mangal Kunj, S.V.Road, Opp.Indrapasta, Borivli (W), Mumbai - 400092) and 2nd days we found there are software problem.
We gave this mobile to Nokia Care name(Bright Point) at Borivli (W), Mumbai on[protected] And their Job No.[protected]/080823/6. They have promised to give us mobile within 10days but till date we have not received the mobile from them. They are harrasing us and not give proper answer when we ask them on telephone no.66602760, 1, 2, 3 and 28630284. Thery give one or two answers and cut the telephone. this is their service.

From
INNER SPACE
502, Purva Plaza Bldg.,
Shimpoli Road, Borivli (W),
Mumbai - 400 092.

Tele:[protected], 13.

NOKIA N-71 — poor service

i have nokia n-71 which has a problem that it's camera is not working and time to the memory card is not detected ..i had referred my problem to the nokia care in lower parel mumbai. but they refused to fix it saying the product's production has been stoped.

now i am forced to lodge a complaint against the company in consumer court

nokia e 51 — already paid bill

i have already paid the bill of my nokia e 51 mobile ([protected])in the month of september, yet i received a bill again.

NOKIA E 61 — Handset gone for repair from last one month

I based in Sambalpur (ORISSA) i buy Nokia E 61 from NOKIA PRIORITY DEALER before few months. and after using some month i found that the cell switched off automatically during talking. so i complain them and they replace the handset and gave me after 45 dayz.after using the new phone the same problem found in that too.so again i complain them and they sent for repairing to Kolkatta on 21st August 2008 under job sheet no.[protected]/080821/69 of NOKIA CARE but till yet i haven't recived any positive feed back from them. they assured me that due to i am facing the problem since buying the phone so they will take my case in urgent basis and they will return me within 15 dayz but already 1month passed and they are saying me that the phone is under repairing.so i can't understand that what is use of buying costly phone from one reputated company if there service is so poor.so i request you to please suggest me something to get the phone.Now i want that they should provide me to buy one new model(because no faith left on that model E61) of my choice and whatever the difference will come i am ready to pay that. because this is very difficult for me to adjust without handset for so many dayz.so i request you to take some action on this.

nokia navigator 6210 — replacement

Dear Sir/Madam

i have send the my enclose file in your nokiacare site and i think so u dont see the than i m not waiting to maximam time.
so please provide me your response.i want my mobile navigator 6210 be fast thain i gave to time in till Saturday otherwise i m compalin in consumer court on monday 29/09/2008.
my friend krishana gone to your nokia care office in New Sanganer Road Jaipur. and job sheet name is same but mobile is mine. than please see and revert me be urgent.
Be Seriously
than i have gone consumer court on monday 29/09/2008 than it is your company responsible for this



Thanks & Regards
Ankur Shukla
[protected]

Nokia — Poor Loudspeaker on E71

Hello,
I recently purchased a brand new Nokia E71 costing Rs 20000...
During call, when I switch on the Loud Speaker, the audio output is very low (even on Max)... as compared to my earlier phones like N72 or N70 (NON Music Editions).
When I called up Nokia, as per their advice I went to Nokia Care but they also said that its Okay and The max sound is as per the product specifications...
This is not done... the volume is too low...
It should be checked at Nokia for Quality as well...

i am instred to nokia care job.please answer me.

hi,

i am n73m user & i want to check my mobiles originality
how con i check please help.

Nokia /E71 — Not honouring warranty

Dear Sir,

I purchased a Nokia E71 phone about 2 months back. One month into my purchase, the LCD screen conked off for no apparent reason. I have contacted all the Nokia care centers in Bangalore (where I live), but none of them seem to have the screen replacement part, nor are they giving guidance on when the part will be available.

I have also requested them to replace the phone under warranty, but the sales center directs me to support care centers and vice-versa, basically giving me the run-around.

I am basically fed up with following up with these guys week after week for resolution to the issue.

Please help me get a resolution to this matter in a speedy manner. Requesting you to do the needful.

Sincerely,

Vivek

Nokia E51 — return mobile in bad Condition

i submit my phone(NOKIA E 51) to HCL nokia care .
they return my phone next day with a great problem .
It cant Sttart proprly and always stand in Menu mode and RED key can't press properly .

i gave my 6300 on 4th oct 2008...and they told me that before u come here calll at this no[protected]...but frm yesterday i m try try to call on this no...it is contiusly busy busy..there is no other no..so that i can ask abt my fon...so plz giv my any another ph no or send me any mail so that i can knw abt my fon..

NOKIA 5310 — Cell phone not returned after service

I bought a nokia 5310 in june. In august suddenly me cell switched off and when i switched it on, there was no display. I sent my cell for servicing at the nokia cust. care. I received my cell after 1 week. However, again after 3 weeks there was a problem with display. It's been 2 weeks and still they have postponed the delivery of my cell by one week. They are not picking up the phone any longer. Please help me getting my cell back

sir, i gave my nokia 6300 se at supreme electronics(nokia care) kota(rajasthan) on 09/09/2008 which is in its warranty period. more than one month has passed but everytime i approached them they said they have not recieved the courier from their jaipur centre and are not sure about how much time it will take. i also contacted nokia care bangalore but they said according to their information the set has been repaired on 04/10/1008 and suggest me to inquire at local centre (supreme eletronics) n wait for the next courier.sir i am suspicious of whether my cell has been misused by any of their employees.please help me out regarding this matter.

Hi Sir,
This is Mohd Shahid, I have purchased one Nokia 1650 on 13tn May 2008 from New Delhi. I believe on nokia blindly with their services and robustness.But just after one month, the handset started giving troubles, whenever i visit nokia care the management of service sation allways trying to caharge me some amount on me.my mobile is still in gaurantee period so what does it mean??, and that ur Executive(Arvind)(Nokia care, E-3 Lower Ground Floor, Mail Road, Kalkaji, Delhi-110019) was very rude with me.this is customer service??, i am harrassed by their poor service as when i gave cell for repair my time & money is wasted &also my cell is not in goo orking condition.please help me for that.i hope you will see to it and will take necessary steps soon...

Nokia N 72 — OTHER PERSON WAS NOT ABLE 2 LISTEN

I PURCHASED N72 ON 05/01/2008 AND GOT OUT OF ORDER IN SEPTEMBER. THE PROBLEM WAS WHEN I CALL UP THE OTHER PERSON WAS NOT ABLE TO LISTEN ME. I WENT NOKIA CARE AT BHAGAT SINGH MKT IN DELHI AND SUBMITTED THE PHONE. I WAS PROMISED THAT WITHIN 10 DAYS U WILL RECEIVE THE PHONE. I RECEIVED THE CALL THAT PHONE HAS TO BE SENT TO HEADOFFICE AS THERE IS SERIOUS PROBLEM AND U WILL GET THE ON 5TH OCT. WHEN I RECEIVED THE PHONE, SAME PROBLEM WAS THERE. NOW THEY R TELLING AGAIN U HAVE 2 SUBMIT THE PHONE.HOW THE THINGS WILL GET OVER. IF NOTHING IS DONE, I WILL BE FORCED TO GO CONSUMER COURT. SO PLEASE DO REPLY?

I purchased N72 in november 07. recently display damaged. i given to Nokia care for new display replacement. after taken i found bluetooth option not working. recently it swithched off. i given for service. They reply this will not under warranty & charged 1200/- for service eventhrough bluetooth not working. again asking again gave another job sheet taken for service. When we ask them, their funny reply is have u checked here working o.k. i[censored] went out we are not responsible. means shall we use these phone only in Nokia care. For these charges i asked why there is no proper reply. pleae look this.

Nokia E51 — reg. delay in providing service and poor service

dear, service manager,

i have submited E-51 hand set on[protected] at balaji Nokiacare centr at gulbaga (karnataka state), while submiting theysaid it will take 15 days to come as this is beibg send to higher care center b'lore for repairs, when i din't receive the same even ahter that i reg a complaint with nocia care number[protected] and then they gave me one complaint number 2-3EMR55 dated 6.10.2008, since from that day onwords on each day i am calling to nokia care callcentre for the results but so for i have not received the my repaire/replaced E-51 set, i brought this perticular set for it bisness futhers but, nokia is providing a very poor service, aas a result still i have not received even an stand by set for my use.

its has been sent to the call center gulbarga last 20 days back without its repair, this shows that the negligence on part of nokia care. Now they say that this is not repaired and we don't know why it has not repaied such a irresponsible answers we are hearing from the nokia care centre.

please do the needful for rectifying such serious issues so that, your nokia brand name should servive in the india market.

please at leat now onwords, improve your service in the intrest of customer.

with regrads

sanjay patil