[Resolved]  Nokia — complaint against service centre

Dear sir/madam,

With due respect I want to inform you that i have given my Nokia handset to thier service centre for repairing one month ago which I have not received it yet.Whenever I visit the centre for it they just tell one week more.

so I request you to kindly take action against that care centre.


Thanking You
yours faithfully

Sourav Basak



Care centre address-Ultadanga, kolkata, west Bengal, India

Hi,
I am Ravinder Pal Singh. I am giving my feedback here because i didn't find any contact of higher authority to whomm i can send my complaint regarding Nokia's Services.
I had purchased Nokia's Handset-6233 with above IMEI Number in the month of APRIL.
I worked fine for about two weeks that the after then problem started. All the keys stopped functioning. I gave it to NRI COMMUNICATION (NOKIA'S CUSTMER CARE) in NEW DELHI. They kept it with them for 20 days. After thery rectified it, i agin found the same issue on the day when i recived it for the first time from NOIA CARE. The very Next day, i again gave it to NOKIA CARE(NRI COMMUNICATION). This time they kept it with them for 25 days. They returned it to me after rectifying it. On the very same day when i recieved it for the second time, i agaoin found the same issue. When i requested them to replace it, they refused. I have again given it to NOKIA CARE(NRI COMMUNICATION) and they said that it will again take 20 days atleast.
I have become very much frustrated as i am not able to do anything without my Phone.
Tommorrow, i am going to file a case against NOKIA in CONSUMER COURT and then we will see there whether you replace my handset or not

please tell me best nokia service centre in kolkata.my suitable location is parkstree, chadni chok.from rajib chanda.

Dear Sir/Madam
I have given my noikia 1110 mobile phone for service to Global communication F6/A Distt. Centre Janak Puri new Delhi on 28th June 2008,
Since last one and half month they running me to their shop for getting y phone.
No body picks the phone.They give me alternate days again and again.
I become very tired to run here and there if certain action is not taken by you, I have to go in Consumer court for my consumer right.
Please Take action against them and solve my problem as early as possible.

Thanks
Ramesh Mishra

dt:01/09/2008
vide your eamil tome vide response my email dated 20/07/2008 it is very sorry to say that I had given my Mobile on 4/7/2008 to your Nokia Care Centre, Patiala and email to you on 20/07/2008 in which you demanded the following things
1.Location and complete address of Nokia Care Centre
:Nokia Care Centre, Shop No.1, Ranjit Plaza, Bhupindra Road, Patiala
2.Place of Purchase & Complete address of the dealer:CALLMATE GALLERY 152, IIND FLOOR LEELA BHAWAN, PATIALA(PUNJAB)INDIA
3.MY ALTERNATIVE PHONE NUMBER
M-[protected], [protected]
LL[protected]
It was regretted that my mobile phone no.[protected] was not repaired but in place when my son goes to taake the mobile they give another mobile no.[protected] which is not pertains to me I submitted the mobile on 01/7/2008 within the guarantee period it means my mobile is not repaired and replaced by old one which is not right
Is your company does not get repaired the mobile if it is not repairable then your company must give or replace by a new one. The Mobile that given to us we do not know whose mobile this is it not a stolen one because it is an old one. I again request you to look into the matter. Because after a lapse of two months an old mobile was given it means my mobile sent for repair but it is not repaired and your company issued a new one which retained by your employees and given us an old one which does not pertains to us. Please reply immediately otherwise I go to consumer court which results your liability.

Rajinder Singh Kaura LL.B.
(Job sheet No.4566
Nokia care centre, Patiala
shop No.1, Ranjit Plaza,
Bhupindra Road, Patiala)
Mobile no.[protected]
H.No.18.VPO sular
Distt Patiala

Respected sir,

I had submit my phone nokia n72 on[protected], bcz my phone key pad is not work. Ur service center give me job sheet n tell me delivery date[protected]. after[protected] i get service center for receive my mobile then ur exicutive is tell me ur defect is not solved so u wait more 15 to 20 days... then after 15 day i call ur center then they tell me u have receive ur mobile on service center.

But i see mobile i m not satisfy, bcz my mobile body is changed (I had submit N72 Gold border) ur comnay gave me silver border mobile... whyyyyyyyyyyyyyyyyyyy ... then ur care center exicutive tell me if r u not satisfied then we will send to delhi in company for exchange. u will find out after 15 days... today i called but ur coustmer care center is not send mobile for exchange in the company... now u tell hou much time i wait for my mobile...

Hi,
I bought a NOKIA 6300 six month before. It has 1 year warranty. All of sudden before one month the mobile was switched off. I went to NOKIA care Malleswaram Bangalore. They told me there is some problem in hardware, it will take –10 days. Till date I have been following up for my mobile. But every time the NOKIA care people (Mr. Kameswaram and Ms. Priya) are saying we will deliver the mobile next week. Every week I am calling them but they are responding the same way and extending for next week.

I have never expected such kind of bad service from Nokia and I do not know till how many days I will suffer.

I bought a NOKIA 5 months before. It has 1 year warranty. All of I had purchased Nokia's Handset-5610 with IMEI Number [protected] in the month of APRIL.suddenly on 10.09.08 the mobile was switched off. I went to NOKIA care at NAMTATA ENTERPRISES 2ND FLOOR SHIVAM COMPLEX BANK ROAD DHANBAD. They told me there is some problem in hardware, it will take –10 days. Till date I have been following up for my mobile. But every time the NOKIA care people are saying we will deliver the mobile within 3 days after getting its part from KOLKATA. Every 3 days I am calling them but they are responding the same way and extending for another three days.
The service rendred by NOKIA care at NAMTATA ENTERPRISES 2ND FLOOR SHIVAM COMPLEX BANK ROAD DHANBAD is far from satisfactory as the service centre is taking minimum 3 to four
hours for accepting mobile, situated at 3rd floor very very inconvientent for a person of my age

I have never expected such kind of poor and low quality service from Nokia and I do not know till how many days I will suffer.Please reply immediately otherwise I will left with no alternative except to move consumer court which results your liability.

-R N Malhotra (senior Manager ) PUNJAB & SIND BANK KATRAS ROAD DHANBAD PHONE NO.[protected] MOBILE NO.[protected]

To
Nokia Care Management


I have a problem in my nokia N72 mobile that it is not switched on, so I
Submitted my mobile phone for service center, which was in warranty, to Care point green park Delhi. Job sheet No – [protected] on 29 July 2008.
On date 11 Aug 2008 nokia care return me new phone in replace of previous one. but after checked my mobile I came to know that there is new problem in my handset, its not charging now So I have submitted my mobile again and my job sheet no is [protected] and nokia care return to my handset after 15 day and said it is working fine but when I checked my handset in front of nokiacare engineer mr.sandeep, narender, and I was shocked that my problem still same. Sandeep and narender submit my mobile again and provide me a new job sheet no 80814 date 01 Sep 2008(this job sheet no is small because some technical reason nokia care server down. after few day when I visit again, they gave me job sheet no-[protected].BUT TILL DATE MY CALL PENDING
Nokia management should listen to the problems and grievances of the customers. Sorry to say but NOKIA services are worst & careless... seriously!!! They don’t care about their brand.





Regards
Unfornatunaly a Nokia Customer,
Gaurav Sharma
[protected]@gmail.com
Mob [protected]

dear sir

maine nokia n81 mobile customer care center main 10 aug 2008 ko diya uske bad main they give me my mobile at 15 sep 2008 after one day mera mobile firse problem karne laga maine ahmedabd ke maninag ke arihant nokia care center may 18 sep 2008 ko diya after 13 day they told me ke apka mobile aya tha magar usme fir se problem thi isliye vapas bhej diya ( ek bar nahi do bar nahi 3rd time problem in my mobile agar apki compny mera mobile acha nahi kar sakti hay to naya mobile do varna muje grahak seva may complaint karni padegi jo may nahi chahta hu so please...
i give my jobsheet number[protected]/080818/98

[Salutations:Mr.]
[FirstName:Pratap]
[LastName:Singh]
[DOB:01.06.1974]
[Gender:M]
[Email:nandita.[protected]@gmail.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_6300]
[Imei:[protected]]
[State:NOIDA]
[Postal:201303]
[Feedback:I purchased the phone on 1.3.2008. It got spoilt in 6.7.2008. The phone would not come on. AFter that I have gone to the service centre 5 times. Each time they tell me they will repair and to come back. I am tired of this and would like a replacement of my phone. Service centre contacted: NOKIACARE Sector 27. Job sheet number:[protected]/080825/19 I am deeply upset with my experience and would now like to demand a replacement for my phone. The latest complaint number is placed at Service centre in C4 Sector 2, complaint number[protected]/081006/87 dated 6.10.2008. I have spent many hours since July, 2008, in queues at the complaint office, after spending 7, 500/- of my hard earned money. If my request is not heard this time, I will consider taking legal action against NOKIA. Please replace my phone without further delay.

Nokia N72 — Not Satisfied with Service

I am "Mohit Malhotra" was using [Model:Nokia_N72]
[Imei:[protected]]
[State:Ghaziabad]
[Postal:201001]
gave my Nokia handset for repairing on Sep 17, 2008 in Nokia Care Centre.The address of submitted my handset is --SHRJEE ENTERPRISES, B-5 R.D.C RAJ NAGAR GHAZIABAD--. Latest Job sheet number and date of submission of the handset[protected]/080917/65.
Previous Job Sheet numbers and their respective dates of submission---Same, but till now no satisfaction is given to me.Still my hand set is in Nokia care for repairing.
They had replaced my old handset but the problem is same.its already 2months old.so telme me how much time it will take more to change my hand set.Otherwise i will take a another action against it.i am very dis satisfied by Nokia service And Nokia care centre.

i went in nokia care in moulali, one of the branch of kolkata on 3rd november 2008...this is the most astonishing thing despite not finding out the problem of my nokia 5610 express music.. they just deleted my all contacts without giving any information to me, and returned on the very next day to me..shamelessly..very disheartneing poor service...

One Nokia N70M mobile set which was purchased in March, 2008 got defective within one month's usage. I am really repenting for purchasing Nokia' N Series phone which are becoming very infamous for their defects day-by-day.

Since 1.7.2008, this phone set has been sent for repair six times, but despite assurance I have got zero satisfaction. Still this phone is not working. You can see from the Job Sheet Nos. (given herewith) 1.7.2008 (Job sheet not available), 2.8.08([protected]), 12.08.08 ([protected]), 29.08.08 ([protected]) & 23.09.08 ([protected]) that this phone has been given at NOKIA CARE five times since 1.7.2008 but your Centre is not able to repair it.

Finally, on the Jobsheet No.[protected] given on 23.09.08 Nokia Care has mentioned that "Hand Set may be changed". But it is deeply regretted that despite my repeated requested they have handed over the same DEFECTIVE MOBILE SET NO.[protected].

I am really very-very upset with the treatment that I am getting from NOKIA India. You are requested to kindly replace this N70M phone with a new set at the earliest, otherwise I will send my grievance to higher authorities of Nokia as well as to the CONSUMER FORUM.

(NEELAM KUMAR)
MOBILE : [protected]

i m mukesh from patiala and want to comment on harry sir of nokia care center that he has always given me right suggestion for the set or repare or any thing i apppritiate care center of BHUPINDRA ROAD PATIALA

Dear sir/madam,

I bought a NOKIA 6300 six month before. It has 1 year warranty. All of sudden before one month the mobile was cemra not work. I went to choudhry nokia care in Batala. They told me there is some problem in hardware, it will take –60 days. Till date I have been following up for my mobile. But every time the NOKIA care people are saying we will deliver the mobile next week. Every week I am calling them but they are responding the same way and extending for next week. My contect no. is [protected]

I have never expected such kind of bad service from Nokia and I do not know till how many days I will suffer.rs faithfully

Nokia 5310-1G — poor incoming

Respected Sir,
I am an engineer by proffession with Govt of Delhi.I have purchesed a nokia phone model no 5310-1GB from TELE TALK, R-50, Mangalam, Vikas Marg, Shakarpur, Delhi-110092(India) On[protected]. The bill no of the nokia priority dealer is[protected]/7576 dated[protected]. Soon after purchasing the phone there was a problem of poor incoming voice. I approached to the nokia priority on[protected] and told them the problem, they misleaded me that you have talked more than 2 hours in 2 days otherwise we could have change the setand they told me to go to nokia care . I approached to the nokia care namely MAA COMUNICATION B-36 GURU NANAK PURA OPP. V3S MALL RADHU PALACE ROAD LAXMI NAGAR, after inspecting the set they adviced that ringer problem is there better to get new set from nokia priority as the set is of 2 days old and they don't have the ringer with them. I again approached to the nokia priorty but they refused to attened. I then again approched to nokia care then they toled that you may enquired on[protected] about the ringer. I again approched to nokia priority on[protected] as the nokia care does not have the ringer till now, the owner of the nokia priorty refused to attend me and even refused to attend my telephone on the no[protected]. With the utmost harrassed state of mind I once again approched to the nokia care and requested him to send my phone to the company's authorised center for repair or replacement, then I got the job sheet no[protected]/081126/30 dated[protected] at 17.46 . Sir after so much of harrasement from your above said nokia priority I would reguest you to take some displiniry action as the owner even refused to listen the problem and is forwarding attendents and I as a custemer who has investeed Rs 8500 was standing like a begger? I would also request to repair or replace the set at the earliest and do inform me about the action you have taken at your end.My phone nos are [protected], [protected],[protected], [protected].

Unfortunately, I have purchased a Nokia 6500s ( Slider) on 9th Aug/08. After 2 months it started giving problem like phone hang, reboot, power off automatically. I visited Nokia Care showroom ( TELESPHERE, SCO-385, SECTOR-8, PANCHKULA). They given me Job Sheet(No.[protected]/081129/16) and told me to wait for 15 mins. After 1 hr. they said they will will send it to Delhi (Head Office-which is i guess not Delhi). I told them to change my mobile delivery date which they changed by the pen and written that 10 -15 days.

Now after 15 days, when i m contacting them they are saying that my mobile is still in process.

Kindly anyone Check and take the responsiblity to act professionally not like LALAJi's Shop.


Regards

Vijay Rana

i have use nokia 6300 nokia 6300 is very good cell
but i have one problem
my cell is show the charging but no store
plz give me sloutaion

Dear Sir,

With due respect I want to inform you that i have given my Nokia handset - 3310 to K N Service center, Malviyanagar, New Delhi-110017 service centre on 21.01.2009 for repairing & the same delivery date is 28.01.2009.But not recvd till date.They told me one week more i.e. 05.01.2009. But. I will go to my home town on 02.01.2009 positively. So. Please help me & reply the same ASAP.

so I request you to kindly take action against that care centre.

Details as below :
Job Sheet No.[protected]/090121/22 dated 21.01.2009
ESN/IMEI Number - [protected]

Thanks & Regards.

Shishir Kumar
#[protected]am to 5.30pm )
PP No.[protected] ( Mr.Surinder )

have su