[Resolved]  Nokia E6 Model — MOBILE not working need to replace or Payback the Money

Address:

Bangalore, Karnataka

Hello,

I am writing this mail with very hard dis-regard for NOKIA company due to the major problems occurred (details of problem in below mail) for E6 mobile so early within a one week of purchasing the mobile, which has been purchased on 27/0ct/2011 on Univercell.

I have contacted the Nokia care center on 05/nov/2011 about this problem to the Handset they could not able to identify the problem, Now they told that Mobile should be send to Delhi Head Office to rectify the problem or to replace if necessary(fyi, I requested them to replace not to be repaired ).

I am writing this mail because I do not want that mobile to be repaired, I want it to be replaced with new one with same color (white) without defect at any cost from your side because I have paid money for new mobile, not for repaired mobile, and also I have been told to wait upto 15/nov 2011 to rectify the defect by NCC, after giving such money to your company’s Hand set I have to sit in Empty hand up to 15/nov /2011, so I want complete Pay Back of that Hand Set or complete New Hand Set with Full BOX items without Defects, so DO FOLLOW UP WITH that NCC given below.

I am sad fully forced to tell you that, I am loosing trust on Nokia because of this problem to the handset(E6) so early of purchasing.

FYI, I choose Nokia with great trust even after my experts suggested to go for Samsung Galaxy or Sony Xperia because they told that for higher end mobiles Nokia doesn’t give better performance, now I am thinking that I could have listen to them and choose other company mobile so that this situation couldn’t arise.

If Nokia Maintains Greater Customer Satisfaction it should replace with correct defect less Mobile with same color (white) with full Box items without any repair to that present mobile.

If Nokia doesn’t replace the Mobile with same color, I would be forced to take Legal action against Nokia, and also I have contacted the TV9 office regarding this fraud from NOKIA because of this early(within 7 days of working) defect to handset, they told to wait for your reply and also I don’t want to make other customer to suffer regarding problem to this Handset in future , so Please don’t make me to take this Action.

Problem For the Mobile :
Mobile could not able to start even after switched ON and can’t able to work (Totally Hanged).

Mobile Purchase Date: 27/10/2011
IMEI No. [protected]
Model: E6 White Color.

Date given for Nokia Care Center : 05/11/11
Nokia Care Center Details :
Cell City, #319/53, 59th cross , Bashyam Circle, RajajiNagar, Bangalore -10
NCC: 409_465550
Job Sheet No.[protected]/111105/10

Trusting for your Positive Reply excepting greater customer Satisfaction by replacing the mobile with same Color ASAP with FULL BOX ITEMS.

Regards,
Aravind .H R.
Mobile :[protected]
Bangalore