[Resolved]  Nokia N79 — Hanging and application not opening

Address:

Mumbai Suburban, Maharashtra

I brought Nokia N79 in July from Alfa center,Vile Parle Mumbai.IMEI No.[protected]. First one and half month is was working fine.After that it was started hanging. Sometimes application was not opening.If I switched it OFF and then after some time switched it ON then for some hours (6 to 7 hours) it works properly.Then again the same problem persists. I took it to Nokia care. They said because of virus it may have happened. They changed the software and also formated the meory card. But after two days it shows the same problem. And this time also I have not downloaded any thing. Second time also they changed the software.They advise me that if the same problem happens then try to use it without memory card. I tried that but then also it was hanging. That memory card is working fine in other mobile so problem was not in the memory card. 3rd time they said change your sim card. It may be happening because of sim card. I changed my sim card last week from vodafone and then got the same problem once again.Forth time I went to Nokia care (Saturday 09/10/10 morning 10 o'clock) and they changed my software one more time. I was hoping that was the last time but on the same day evening I was having hanging problem with vibration and screen colour changing automatically . It was really frustrating.Buying such a high value mobile and getting hanging problem within 2 months is really frustrating. I went to Nokis care four times within one month. I changed my mobile from Motorola to Nokia because we were having trust on Nokia. But after getting this experience we can not trust any company. There is no proper resolution for our complaint from Nokia care. They are continously saying the problem is resolved but the problem again arises in next few hours.They have kept the mobile set four times and for some time more than day. Also there is no proper justification given for the same.. Now we are helpless and unable to understand the problem. Request your kind assistance for the same.

Contact details
Amol Dattaram Vartak
[protected]