Nokia N8 — Poor Repair Service

Address:

Mumbai City, Maharashtra

Hi,

I have had terrible experiences in using my Nokia N8 device. This bad experience is a combination of faulty device & very poor repairing capability of Nokia care. I bought this device in April 2011 reading good reviews, i personally love the features of this mobile i think its one of the best mobile handset of its generation, but GOD BLESS YOU if you experience any fault with it.

Nokia customer care center (i have tried more than 1) is poor in capability & quality when it comes to repairing high end device. I have suffered recurring issues of auto rebooting of my N8 device right from the 1st month o[censored]sage & have submitted the device 4 times at Nokia care center. Each time they have returned the device by reinstalling the software & falsely convincing me that the device is repaired. This time i tried to ensure that the device is picked up by the Delhi Nokia HQ office team from the local Nokia care so that they personally inspect the device, for the same i had spoken to the tele officer before depositing my device at the Vile Parle (fones4u) nokia care center & i was assured that it would be picked up & inspected by the Delhi Nokia team.

However one the 3rd day of depositing i got a call from the Local Nokia care center stating that they did not find any fault with the device & that i need to have it collected from them, i immediately called the Nokia care customer service number and discussed the issue & to my surprise they too suggested me to collect the device & to continue using the device. Despite of me repeatedly asking them to have the device inspected by the Delhi team as the local nokia care center was in capable to identifying the issue i was unheard.

I am extremely disappointed at this unprofessional behavior of Nokia people. I shall NEVER recommend nokia to any one from hereon.

Praneeth Karkera
praneeth.[protected]@gmail.com