Nokia N86 — complaint against nokia company because give me 10 dead mobiles and stop my warranty | |||
r/sir, i am pardeep kaushik.i bought a mobile nokia n86 from nokia i use it a week and there start hanging proublem and after 2 months i was dead.so i deposit it to nokia care and then they start give me dead one by one and give me 8 dead phones in 18 months.and then they stop my warrenty.i extended my warrenty two times and i put mail and call to company many times but no positive reply at any time.so please help me… now i can accept nokia n8 only and only at the condition when company give me a good quality mobile with 30 months warrenty because i only ude this phone 6 months other time it was in company for repair so i will accept it only this condition or i can accept nokia lumia 800 box pack with one year warrenty or i want my money back because i have not believe on nokia company because nokia give me 8 dead mobiles so it can give me this time also a another dead phone so please give me my money back,i will be thankfull to you for this kind help. my phone details are………… Dear sir, i am pardeep kumar. Permanent Address Fathers name-Sh. RAMESH Kumar, New Police Line, Barwala Road, Hisar 125001 Haryana Company Address, Pardeep Kumar, H.No. :42,Sector 29, Near Hooda Market, Faridabad 121001 Haryana i bought Nokia mobile N86 8MP from Nokia priority dealer, 115,Green Square Market, Hissar-125001, M. :[protected],[protected],[protected] My phone details are Model-N86 8MP IMEI No. :[protected] Bill No. :9524 Date. :19/03/2010 i bought this phone but after one week there start hanging proublem in the phone so i submit it to nokia care- Marvellous* (HISSAR) Green square market, Hisar, haryana – 125001 Phone : [protected], [protected] E-mail: marvellous_hissar @ nokiacareindia.com they check the mobile and change the software and return it to me but whrn i check it there was same proublem with this phone so i again submit the phone to same care cente but no solution get there so i submit my mobile to same care centre 5-6 time but no solution get there.then they advice me to extend my mobile warrenty so i extend my phone warrenty and pay 1414 rupee to care centre manager and they give me reciept of this extended warrenty which detail is First Name-Pardeep Last Name-Kumar Device Serial No. :[protected] Registration Pin. :[protected] Registration Date. :[protected] I was very sad to buy this mobile because it does not work properly after buy it so after some time i submit it another care centre in hisar- Kamla Enterprises* (HISSAR) Kamla Ent , Dogran Mohala, Hissar – 125001 Phone : [protected] E-mail: kamla_hissar @ nokiacareindia.com i submit my mobile here and they update my software and return me back but the phone was at same condition.so i again submit my mobile 4-5 time then they said it have board proublem so we have to send it to nokia head office and give me 15days time to came back so i went there after 15 days then they said wait for 15 days because it is in head office so i wait 14 days they they call me so i went to care centre and ask for mobile then they reply company swap your mobile.which details are- Model. :N-86 IMEI. :[protected] exchange note details are- Kamla Enterprises* (HISSAR) Kamla Ent , Dogran Mohala, Hissar – 125001 Phone : [protected] E-mail: kamla_hissar @ nokiacareindia.com Exchange unit Make. : nokia -gsm model. : n-86 IMEI. :[protected] Origenal unit Make. : nokia -gsm model. : n-86 IMEI. :[protected] but the mobile is already in dead position so we have to send back this mobile to head office so you have to wait 20 days so i said i will wait but give me mobile in good condition.then i wait 20 days and call care centre they they reply company change your model nokia N86 8MP to Nokia C7. Then they give me Nokia C7 Which details are Model. :C7-00 IMEI. :[protected] exchange note details are- Kamla Enterprises* (HISSAR) Kamla Ent , Dogran Mohala, Hissar – 125001 Phone : [protected] E-mail: kamla_hissar @ nokiacareindia.com ASC No. :158_433527 Replacement note RN No. :Rn245403 RN Date. :07-feb-2011 Exchange unit Make. : nokia -gsm model. : c7-00 IMEI. :[protected] Origenal unit Make. : nokia -gsm model. : n-86 IMEI. :[protected] job sheet no. :[protected]/110207/10 after giving this mobile to me nokia care manager said to me if you extend its warrenty they you get 3Year warrenty of your Mobile so i extended my warrenty in 1414 rupee which details are. : First Name-Pardeep Last Name-Kumar Device Serial No. :[protected] Registration Pin. :[protected] Registration Date. :[protected] So i got nokia 3years warrenty which details are below 1 Year warrenty of my mobile nokia n86 which i bought which details are- Model-N86 8MP IMEI No. :[protected] Bill No. :9524 Date. :19/03/2010 + 1 Year warrenty which i extend in rupee 1414 from nokia care which details are- First Name-Pardeep Last Name-Kumar Device Serial No. :[protected] Registration Pin. :[protected] Registration Date. :[protected] + 1 Year warrenty of my changed model Nokia N86 to Nokia C7-00 Which details are- First Name-Pardeep Last Name-Kumar Device Serial No. :[protected] Registration Pin. :[protected] Registration Date. :[protected] i use this exchange phone c7 phone but it was already in dead position so i deposit it nokia care faridabad which details are. : Music Planet (FARIDABAD) S.C.F.71-72 (Basement), Sector 15, Main Market, Faridabad Phone :[protected], [protected] E-mail: musicplanet_fbd @ nokiacareindia.com They said me to wait for 15 days then i went after 15 days they said to me wait for one week and after one week they give me another swap which details are. : Exchange Note Details are- ASC Details. : Music Planet (FARIDABAD) S.C.F.71-72 (Basement), Sector 15, Main Market, Faridabad Phone :[protected], [protected] E-mail: musicplanet_fbd @ nokiacareindia.com Replacement Note. : ASC No. :RN263776 RN Date. :26-Mar-2011 Exchange unit Make. : nokia -gsm model. : c7-00 IMEI. :[protected] Origenal unit Make. : nokia -gsm model. : c7-00 IMEI. :[protected] job sheet no. :10743352/110326/42 i get this mobile after 23-25 days wait but unfortunately there was same proublem in this phone because when the nokia care executive check this phonr they said to me there is same proublem so we are sending back it to company so they send it back to company and said to me wait for 15 days and after 10 days there come a mobile phone which was already dead which do not switch on on the nokia care centre which details are below. : Exchange Note Details are- ASC Details. : Music Planet (FARIDABAD) S.C.F.71-72 (Basement), Sector 15, Main Market, Faridabad Phone :[protected], [protected] E-mail: musicplanet_fbd @ nokiacareindia.com Replacement Note. : ASC No. :RN267125 RN Date. :05-Apr-2011 Exchange unit Make. : nokia -gsm model. : c7-00 IMEI. :[protected] Origenal unit Make. : nokia -gsm model. : c7-00 IMEI. :[protected] job sheet no. :10743352/110326/42 then i wait near 10 days and there come anothet dead mobile which screen does not work.when nokia care manager switch on the mobile then the screen of the mobile only white colour so does not work they try to switch it on but it does not work so they again say me sory and said wait for 15 days and after 10 days they give me another phone which details are below. : which details are below. : Exchange Note Details are- ASC Details. : Music Planet (FARIDABAD) S.C.F.71-72 (Basement), Sector 15, Main Market, Faridabad Phone :[protected], [protected] E-mail: musicplanet_fbd @ nokiacareindia.com ASC No. :107_433527 Replacement Note. : RN No. :RN269953 RN Date. :12-Apr-2011 Exchange unit Make. : nokia -gsm model. : c7-00 IMEI. :[protected] Origenal unit Make. : nokia -gsm model. : c7-00 IMEI. :[protected] job sheet no. :10743352/110326/42 this phone come to nokia care and they check it but there was already same proub because nokia was playing a game with me and their aim was make lazy the customer and he does not come to company and company can get thr profit which rupee the customer pay to buy the mobile phone.but i again deposit it to nokia care centre after one month they give a changed model nokia N8-00 which details are Exchange Note Details are- ASC Details. : Music Planet (FARIDABAD) S.C.F.71-72 (Basement), Sector 15, Main Market, Faridabad Phone :[protected], [protected] E-mail: musicplanet_fbd @ nokiacareindia.com Replacement Note. : Exchange unit Make. : nokia -gsm model. : N8 IMEI. :[protected] Origenal unit Make. : nokia -gsm model. : c7-00 IMEI. :[protected] job sheet no. :10743352/110326/42 but nokia cross all the limit because they give me a handset which wotk properly only a month and after one month there came the same proublem and it does not work and this was my exam time so i was not able to go there because if i do this then there will be great loss of my study. In this period my mobile was in dead position and after exams i went to Nokia care and submit this dead mobile and then they said me to wait for 15 days but when i went to Nokia office then they give me wait for next 15 days and after near 1month they give me a swap phone which details are below. : Exchange Note Details are- ASC Details. : Music Planet (FARIDABAD) S.C.F.71-72 (Basement), Sector 15, Main Market, Faridabad Phone :[protected], [protected] E-mail: musicplanet_fbd @ nokiacareindia.com ASC No. :107_433527 Replacement Note. : ASC No. :RN357084 RN Date. :17-Nov-2011 Exchange unit Make. : nokia -gsm model. : N8LS IMEI. :[protected] Original unit Make. : Nokia -gsm model. : N8 IMEI. :[protected] job sheet no. :[protected]/111101/24 i check this phone it was working but after one month there create same proublem so phone is now dead condition.and nokia is so clever company and do not want to solve the issue of its customer. My mobile went to company for exchange at the date. :3jan2011 and was in company completely one year till November and in November Nokia stop my warranty. And according to rule my warranty will over at the date 19March2013 which details are. : 1 Year warranty of my mobile Nokia n86 which i bought which details are- Model-N86 8MP IMEI No. :[protected] Bill No. :9524 Date. :19/03/2010 + 1 Year warrenty which i extend in rupee 1414 from nokia care which details are- First Name-Pardeep Last Name-Kumar Device Serial No. :[protected] Registration Pin. :[protected] Registration Date. :[protected] + 1 Year warrenty of my changed model Nokia N86 to Nokia C7-00 Which details are- First Name-Pardeep Last Name-Kumar Device Serial No. :[protected] Registration Pin. :[protected] Registration Date. :[protected] so please resolve my issue otherwise i am going to consumer court. I launched many complaints regarding this issue which details are below. : (1)–[protected] (2)–[protected] (3)–[protected] (4)–[protected] (5)–[protected] (6)–[protected] (7)–[protected] (8)–[protected] (9)–1-[protected] (10)–[protected] (11)–1-[protected] (12)–1-[protected] (13)–1-[protected] (14)–1-[protected] (15)–1-[protected] (16)–1-[protected] but no result come regarding these complaints…. now i will take only and only when company give me all my warrenty on which time my mobile was in company which was 11 months compleately+my remaining 1year 5months warrenty with a good quality mobile not like these dead handset. otherwise i will take all my money and time cost which i waste regarding this dead mobile phone. my claim regarding these 8 dead mobiles given to me is—- screen guard charge–300*8=2400rupee+lamination charge=200*8=1600rupee charger and ear phone charge because of change the model –1000 rupee interner charge of 10 months is three hour per day and one hour charge is 30 so 30*3*30*10=27000rupee many time visit to nokia care and other chagges is nearly 5000rupee. now I want to take my money back which is 50000 rupees which i invest for mobile otherwise i will go to consumer court for this and will apply to give me all my invests regards to this phone totally. Now i will not accept any dead mobile from Nokia company in any condition. now you have only two ways 1st is give me my compleat money which i have invested regarding to it, and other is you should give me a box pack of nokia lumia 800 box pack. Regards, Pardeep kaushik Mob. :[protected] E mail. [protected]@gmail.com Was this information helpful? | |||
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Comments
Nokia / Mobile N86 (8 MP) — Complaint regarding replacement ...
Hello Sir ,I Raghavendra Dodka purchased mobile(N86) from The Mobile Store (Dabagardens ,VSP ) on 27/01/10 .
I updated the software sometime in june end , since that time my mobile stopped working . I went to Nokia Priority the very next day ( in Waltair Uplands , opp : Sampat Vinayaka Temple ) , and he said he will send it for replacement , and he gave me a run around for 2 months , I use to go there every week and they use to give excuses saying hez not finding the phone , he dont know where did the owner keep it to come back after 2 days for 2 months , finally he gave back my mobile after 2 months without repairing it , saying itz water problem . I havent used my phone anywhere in water and was very carefull about using it ..
I feel like being given a defective piece which dint even work for 6 months properly . I feel cheated to go through all these even after buying such a expensive mobile .
Nokia/n-86 — get my money back
i brought a new N-86 handset in January 2010 ,i suffering several problem in handset like :- slider hardness, hang , camera problem i submit my handset in Nokia care(simar solution faridabad haryana) in march they send my handset to company after huge time for same complaint they give swap handset to me in different color by two three time swap they hand over me in august again i suffering a gps problem in handset again i submit my handset in sept in Nokia customer they again give me swap handset in different color but atleast i go to customer care in faridabad simar solution again and again on regular bases till today i did not get my handset my Nokia now i want my money back due to UN satisfaction nokia from past seven to eight month i can not get proper handset and also mental harassment by nokia i did not get proper response from nokia services are in charge Mr. Malkit Singhnokia /n-86 8mp — i want my money back
I brought NOKIA N86 8 MP IN JANUARY 2010 IN WHITE COLOR AFTER USING 2 OR 3 MONTH I AM FACING SEVERAL PROBLEM LIKE :- SLIDER , CAMERA BUTTON , HANG EACH TIME I SUBMIT MY PHONE IN NOKIA CARE CENTER FOR A PROBLEM WHICH I FACING ON REGULAR BASIS NOKIA IS NOT ABLE TO SOLVE IN HANG PROBLEM AFTER THAT NOKIA DECIDED TO SWAP MY HANDSET BUT THEY SEND ME IN BLACK COLOR TWO OR THREE TIME IN NOKIA CARE CENTER THEN I COMPLAINT IN NOKIA CUSTOMER CARE ONLINE BY TELEPHONE THEY ABLE TO DELIVER MY SWAP HANDSET IN SEPT 2010 AFTER USING 10 DAY I AM AGAIN FACING GPS PROBLEM NOW AGAIN I SUBMIT MY HANDSET TO NOKIA CARE CENTER ( SI MAR SOLUTION FARIDABAD HARYANA ) TILL TODAY I AM NOT ABLE RECEIVE MY HANDSET I AM VISITED REGULARLY FROM SEVEN MONTH TO NOKIA CARE THEY ARE NOT ABLE TO PROVIDE HANDSET NOW I WANT MY MONEY BACK I AM MENTALLY DISTURB DUE TO VISITING AGAIN AND AGAIN IN CUSTOMER CARE AND ONE MORE THING SERVICE HEAD MR .MILKIT SINGH DO NOT NO WHO TO TALK SO I WANT MY MONEY BACK WHICH I SPENT TO PURCHASE IN BROUGHT NOKIA BECAUSE I BROUGHT MY HANDSET FOR USING HANDSET NOT TO SUBMIT MY HANDSET FOR EIGHT MONTH IN NOKIA CARE .51%
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Nokia N 86 — Nokia N86 servicing problem
Respected Sir,We had given our nokia Mobile-model :N86 for service at Accurate Care @ 11th cross malleshwaram Bangalore...Already its been serviced 3 times. the problem is of charging point broken...Still ythe problem is not solved. The set is still under warranty..we also requested for replacement of the mobile set on 27/apr/2010. they say its a physical damage..also they say we have given free service twice for thge same problem even though our set is under warranty...we feel its a harrasment to the customer. they have given it in writing on Job Sheet No:[protected]/100427/49 dated 27/April/2010 Action Taken by:RBWR.They have given back the set telling they dont care wherever the complaint is lodged.. they are not agreeing for replacing the set..
The mobile problem is not because of physical damage..from the day we purchsed we are finding very difficult in the charging point.
we request you to arrange for replacement of mobile or give us a chance to buy a new model instead of this model for the same amount....
It will be great if you take take immediate action on this matter and arrange for the request made by us.
Thanking you
Regards
Pallavi