[Resolved]  Onida 0.8 Ton Split AC — poor customer care services

Unfortunately I opened this page after purchasing one 0.8 ton split AC of Onida. Unit was supplied with a 3 pin top which was not suitable for 15 A standard 3 pin plugs available in Indian market. The representative visited for installation o[censored]nit also cursed company for supply of such non-standard item and cut the 3 pin top. Connected wires o[censored]nit with 15 A 3 pin plug and switched on Unit. It worked OK. Next day I purchased one 3 pin top from market and tried to contact person who installed AC but his mobile was not reachable. (As I had confusion of wires. As per Indian standard RYB are the wires supplied but supplied were brown, blue & green)
I referred manual to find customer care, Vadodara contact no. but all the numbers are changed. I tried Ahmedabad numbers but person who attended call started shouting and warned me of police complain if I call 2nd time (This number was also changed)
I mailed [protected]@onida.com about updating telephone nos. mentioned in “List of ServiceCentre” but there is no response from response(?)@onida.com till today.
Next day I contacted Dealer through whom I purchased and he guided us to fit wires.
Another problem I faced is funny. AC works OK but after switching off through remote control, we for safety switch off main switch. But when we switch on main switch to restart, internal unit starts but fan of outside unit doesn’t start. After switching on & off 3-4 times, finally outside fan also start. I requested representative, who installed unit to come and sort out matter but he said, he will visit, whenever he visits nearby place to my house. After waiting for 3-4 days, I contacted Dealer and informed him about this problem. He also promised that my problem will be sorted out shortly. Till date his “Shortly” time has not come. I can’t contact Onida’s customer care as I don’t have telephone nos.
Anyways, it was my mistake that I purchased unit of a “Non standard company”. I will have to suffer but I will not allow any of friends, relatives to go for “ONIDA”. You know why? The brand symbol itself is a devil & of course “neighbors envy.”
Thanks and think 100 times before purchasing unit of such GREAT company - Bharat Ponkshe, Vadodara