[Resolved] Onida - 1.5 Ton Split A/C — POOR RESPONSE. | |
E.Anandha Padmanabhan Plot no.1 / Door no.2, A3, Arungiri Flats, 14th Cross Street, Mahalakshmi Nagar Adambakkam, Chennai-600088 Ph:+[protected]. Mob:+[protected]. Sir I would like to write about my worst experience with ONIDA air conditioner's customer service. I have bought Onida Air-conditioners, 2 nos split a/c an year before. Though for periodical service, they have not turned up, I took steps to fix them up on timely basis and got through the same. Recently I found both remotes are not working. I called the customer care and lodged complaint and was given a reference no.824 on April 30th. I was told that the service engineer will attend this on 2nd May, as 1st May is closed. I admitted the same. I have made a reminder call on 2nd May and was told that someone will come on that day. Then the same story on 4th May. But this time, a responsible guy (he told he is) given his mobile no.[protected] and said his name is Fedrick and he will personally take this call and organize someone to attend, which has same result of the earlier promises. Then on 6th May I reminded Fedrick as well and till date no one has turned up. If this is a kind of service this company can show to the consumers, what is the justification of paying over 20000 rupess and to buy an airconditioner !! Infact, I told that I will pay for a new remote if they need money on this but no response on this yet. I would suggest the readers to carefully choose people who has some responsibility to attend complaints rather than seeing the advertisements and decide their buying. Thanks E.Anandha Padmanabhan. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
Hi Team,
i have purchase a 1.5 ton windows AC of onida on April 2010, I raised a complaint for a free service on may 2011
I raised a complain on April 2011. my complain no. is [protected]. I said to the engineer ( Adonis Electronics Pvt Ltd")that my Free service is going to complete in 8 days. i need a free service. The service engineer said that my one year warranty period is going to complete, hence i've to take the additional one year service for "RS.650 if not he cant come and do the service. I said first you come and do the service then i can pay the Rs650 for one more year. But he said once i pay the Rs 650 in the service center, then only he can come and do the service.
Now it was more then 1 months and no engineer from the service center came to do service. I never expect this kind of a worst service from ONIDA. I was totally upset the way the serivce engineer spoken to me and till now they have not sent any engineer to do the service. If i pay that Rs 650 then only they will come and do the service?. If so please let me know.
I was totally dis-satisfied with ONIDA customer service. Kindly take necessary action not to loose any more customer. If this is going to be continued then surely you are going to loose your customer. I planed to purchase one more ONIDA A/C for first floor. Now after seeing this worst customer service my family members is not interetsed to purchase ONIDA A/C. Hence i droped to purchase Onida A/C.
My Knid advise to peoples. not to purchase ONIDA for the brand name. we will feel a worst customer service.
Thanks and Regards
Mohan
[protected]
i have purchase a 1.5 ton windows AC of onida on April 2010, I raised a complaint for a free service on may 2011
I raised a complain on April 2011. my complain no. is [protected]. I said to the engineer ( Adonis Electronics Pvt Ltd")that my Free service is going to complete in 8 days. i need a free service. The service engineer said that my one year warranty period is going to complete, hence i've to take the additional one year service for "RS.650 if not he cant come and do the service. I said first you come and do the service then i can pay the Rs650 for one more year. But he said once i pay the Rs 650 in the service center, then only he can come and do the service.
Now it was more then 1 months and no engineer from the service center came to do service. I never expect this kind of a worst service from ONIDA. I was totally upset the way the serivce engineer spoken to me and till now they have not sent any engineer to do the service. If i pay that Rs 650 then only they will come and do the service?. If so please let me know.
I was totally dis-satisfied with ONIDA customer service. Kindly take necessary action not to loose any more customer. If this is going to be continued then surely you are going to loose your customer. I planed to purchase one more ONIDA A/C for first floor. Now after seeing this worst customer service my family members is not interetsed to purchase ONIDA A/C. Hence i droped to purchase Onida A/C.
My Knid advise to peoples. not to purchase ONIDA for the brand name. we will feel a worst customer service.
Thanks and Regards
Mohan
[protected]
hiii onida team,
i bought a 1.5 ton split a.c . i was totally dis-satisfied with ONIDA customer service.because no service is provided to us. and the dealer takes no action when i complaint against my a.c. my a.c doesn't work properly. when i start my a.c then in the beginning it gives perfect cooling but after an half hour it automatically stops the cooling. i complaint to the dealer .but the dealer doesn't take any action.so this is the reason i dis agree with ONIDA company. now after seeing this worst customer service my family members is not inetersted to purchase any ONIDA products.
here i give u the proper address of the dealer which i bought the 1.5 ton ONIDA split a.c.the behaviour of dealer is too bad.he takes no action for this.kindly help me and take action .
THE DEALERS ADDRESS:
VISHAL ELECTRONICS
Railway Road
Hoshiarpur (146001)
Punjab( INDIA)
i bought a 1.5 ton split a.c . i was totally dis-satisfied with ONIDA customer service.because no service is provided to us. and the dealer takes no action when i complaint against my a.c. my a.c doesn't work properly. when i start my a.c then in the beginning it gives perfect cooling but after an half hour it automatically stops the cooling. i complaint to the dealer .but the dealer doesn't take any action.so this is the reason i dis agree with ONIDA company. now after seeing this worst customer service my family members is not inetersted to purchase any ONIDA products.
here i give u the proper address of the dealer which i bought the 1.5 ton ONIDA split a.c.the behaviour of dealer is too bad.he takes no action for this.kindly help me and take action .
THE DEALERS ADDRESS:
VISHAL ELECTRONICS
Railway Road
Hoshiarpur (146001)
Punjab( INDIA)
hiiii onida team
my a.c. is not working properly . when i start my a.c then in the beginning it was perfect and gives perfect cooling.after an half hour it doesn't working . my a.c description is : 1.5 ton split a.c. the dealer which i buy this ONIDA 1.5 TON SPLIT A.C. he doen't give any response for better service . the behaviour of dealer is very bad. here i write the address of dealer .pleASE take action as soon as possible.and my contact no. is : [protected] name is parveen kumar .
THE DEALERS ADDRESS:
VISHAL ELECTRONICS
Railway road
Hoshiarpur (146001)
Punjab ( INDIA )
my a.c. is not working properly . when i start my a.c then in the beginning it was perfect and gives perfect cooling.after an half hour it doesn't working . my a.c description is : 1.5 ton split a.c. the dealer which i buy this ONIDA 1.5 TON SPLIT A.C. he doen't give any response for better service . the behaviour of dealer is very bad. here i write the address of dealer .pleASE take action as soon as possible.and my contact no. is : [protected] name is parveen kumar .
THE DEALERS ADDRESS:
VISHAL ELECTRONICS
Railway road
Hoshiarpur (146001)
Punjab ( INDIA )
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MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
i have purchase a 1.5 ton windows AC of onida on 20th april 08, ac genarate a problems after a week.
than raise a complain on 30th of april 08. my complain no. is[protected]. engg has visited on 2nd may, say pcb board is faulty . it will take some time... but till now on that day it is not raplaced. please find the matter why it is so dalayed. i am not happy with your such type of services, i am facing a lot problems in absence of my AC is not working...
thanks and regards
mahendra luthra
mobile no:-[protected]