Onida 32" Chrome Led TV (Roi) — Consignment not delivered

Address:

Patiala, Punjab

I have placed an order for ONIDA 32" Chrome LED TV (ROI) with star CJ on 21.10.2011 (order No[protected]. I paid the full amount of TV through credit card in advance. I have not received the consignment till now even though the star cj is committed to deliver the consignment within 10 working days. I have made so many telephone calls at customer care center of the company.Customer care executive told me that TV was sent to me through 'ALF Courier Company' and they provide me the doct no [protected] through which they sent me the consignment. I contacted to the courier company. They told me that they have not received the TV so far. After this I made so many calls to them. Every time they reply that our executive will call you back within 24 hours. But I never received the call within stipulated time. I received a call from them on 19.11.2011 they told me that the consignment will be delivered to you within 10 days from now. I received a call from 3-4 days back but before I could reply the call was disconnected and no further call. I tried my best to contact to their seniors but could not contact due to non availability of their contacts on website nor customer care provide me their contact nos. I am unable to understand what should I do to get the refund/consignment. This is my first purchase from star cj. If courier company have lost the consignment they should be penalised. Why to harass the customers.

Manjit Singh,
524-Harinder Nagar,
Patiala
[protected]