[Resolved] Onida — Cheated by Onida

rocky444

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi, My name is Nandu a resident of Bangalore. We purchased a washing machine from Onida on 4th Jan 2009 with 5 years warranty, in the month of May 2010 washing machine started behaving cranky so we called customer service and register a complaint (complaint # [protected] --> approx on 21st May), one of the technician came to my house shook the machine couple of times & told he has fixed the problem. As assumed in couple of days machine stopped working completely so we again called customer service & registered another complaint (complaint# [protected] --> may 30th). Another Engineer came to my place and informed there is a part which is gone faulty and he will come back with the part in couple of days and left my place, after repeated phone calls to them they told this part is not in stock and they have to take this machine to the service center to test completely and send it back to us. They had promised to fix the problem in 2-3days and return the washing machine (washing machine collected on July 3rd). When ever we call the service center we get different answers and also are directed to different people to get update, Kindly help us in getting a solution.

Nandu Prakash. R
Ph#: [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

kk_krishna15

from Mumbai, Maharashtra

My name is Krishna and I am working in TIRUPATI. I am very sorry to bring to your notice that I had experienced the worse service and worse response from ONIDA customer care, TIRUPATI, AP (RAGHU MOBILES CLINIC, V.V.MAHAL, TIRUPATI, AP-517501) I have purchased a ONIDA mobile with model G720I in August, 2011. After some months I found that my mobile is not detecting the head set device. Since then, I’ve been going to the service center (since last 3 months) but unable to get the head set connecter of G720i Mobile which is still in the warranty period. They have taken my mobile and even didn’t inform me about the non availability of the connector. Indeed, they have delayed even to give the information when called. Instead, i was not properly informed about the availability of the connector. No efforts are made from them or the company or distributor to get the required accessory. The authorized person Mr. Harish (ph no: [protected]) is least bothered to inform about the availability of the accessories. One of the persons have told that he will be getting the accessories within a day and in the next few minutes, Mr. Harish told that it will not take less than seven days. i am a person working for an esteemed company who is running around your customer care point, TIRUPATI and facing this problem since 3 month. you can imagine what the problems would be for others? They have denied giving me the non availability of accessories in written. Later on they will be certainly saying that the warranty has got expired
If such kind of services persists, most of the customers will lose hope on the company and nothing will be left at the end
I hope you would understand the situation and pls give a solution.

thanks & regards,
krishna
mail to [protected]@yahoo.co.in

girish m g

from Mysore, Karnataka

I girish m g brought two splendor 62 onida washing machine for Rs 14290, after purchasing i came to know that the price has altered from 13990 to 14590 mrp.see iam a big fan of onida products, i was surprised by this kind of altering the onida company prise by the dealer called adishwar india limited mysore karnataka.This leads to bad relationship with onida products.my mail adress [protected]@yahoo.co.in