[Resolved]  Onida — TV Mainboard Repair

The service is extremely pathetic and hopeless. Our TV was given to the Onida service center by contacting the number 26577409, which is the number for the Basavanagudi branch. We called on 2/6/08 at 12:15 PM for service and Mr.Murali came and attended to this on 3/6/08 at 2:30 PM. The PCB of our Television was taken to the center on 4/6/08 at 4:30 PM. It has taken almost 2.5 months until now and we have tried calling around more than 50 times these days and were able to catch hold of them only 5 times. All these times when we spoke to the engineers, we were given different other reasons about the delay and showed as if they have kept the board in front and are starting the repair immediately, while we are on call. But I know it was a bluff to customers who are the sole reason for the company to exist (shameless isn't it???). I spoke to an agent who called me on 11th august in the afternoon. I enquired about the delay and he said different other reasons to me. I told him that it is the responsibility of the engineers and the management to take care of internal issues and not bring it to customers as we don’t have any proof of what he tells. He said he would call me the same day to commit the delivery date, but no follow-ups from him what-so-ever on that day. I called them today, 12 August but no one picks up the call. I have also spoken to the manager of the branch, Shridhar, who committed the same thing to me. This person had committed to us a week ago about the TV being delivered to my place in a week, but no response. This is the worse than worst possible service I have ever seen in my lifetime. I have also faced the same issue when I bought the TV; there was a great delay in the delivery. They are never stuck to their commitments. I will email all my friends and colleagues who make up strength of around more than 500 people recommending them never to buy any Onida products and describe my experience about this company and its service. Not just this, I will also request them to circulate the email so that as many people as possible come to know about this and be aware about this pathetic company. I believe that customers don’t have an option to escalate issues, and this might be the reason for the existence of such irresponsible technicians in the company. I wonder who is recruiting these lazy people. I am extremely fed up of this company and will aim to spoil the name of this company as much as possible through forums and blogs and see to that this company gets a bad name in the next few years. If there is still some shame left, then respectfully email me ASAP at [protected]@yahoo.com and I will think whether I must proceed further with this. The time limit is one-week max. If I don’t hear from a higher-up who can speak proper language, then I will do what I was proceeding with and I AM DEAD SERIOUS!!!