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[Resolved]  Onida DVD Player Dfx 5990 — defective unit

Onida DVD purchased from Vijay Sales, Mira Road (East). The unit has a problem, the remote stops working just after two - three days of installing the new cell. The remote has been changed four times by the Onida Customer care & they are just trying to complete the six months warranty period so that they can come out of the warranty & charge for the defect in the piece. Even the customer care executive who has visited for checking the problem in the unit, instead of solving the problem talks so arrongantly as if they are doing any favour to us. They are aware that the unit is defective but don't want to resolve the problem or replace the piece. The person who are aware about the problem are Mr. Atul from onida Customer care, Mira Road & Mr. Vishal/Ms leela from Vijay Sales, Mira Road - (E).
Latest complaint no is 0187 with vijay sales.

Right from the begining we are in regular conversation with Vijay sales people .They dont want to give anything in writing even they are not acknowledging our application for the defect so that we cannot lodge a case in consumer forum also .

The Warranty will expire on 15 august 2009.so i request a speedy response from the consumer forum to issue a show cause notice on the onida as well as vijay sales mira road branch for not entertaining us for the defective unit sld to us.

Regards
Kalpesh
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Aug 14, 2020
Complaint marked as Resolved 
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    Onida / MIRC Electronics
    Customer Care Service
    Customer satisfaction rating
    41%
    Complaints
    1632
    Pending
    0
    Resolved
    667
    Onida / MIRC Electronics Phone
    +91 20 2837 5561 [Mumbai]
    +91 22 2820 0435 [Corp Office]
    +91 16 1323 6835 [Punjab]
    Onida / MIRC Electronics Address
    MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
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