[Resolved]  Onida Split A / C — After Sales service of Split A/c

Dear Reliance Digital

Whlie making the pruchase your Sales person had promise three years o[censored]ndisturded after sales service & regular maintainance but since the begining we have none so far despite complaining number of times to the Ambeiance Mall Reliance Digital store from where we have bought the split a/c

We do hope that this soft mail will wake the Reliance Digital guy to be more Customer oriented and come to our home to service our a/c asap

thank you

Ratan Datta
(M[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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ONIDA customer service is very worst in chennai. Service is handled by Adonis Electronics Pvt.Ltd is pathetic...Rajesh ([protected]) and Manivanan ([protected])... should call the call centre for registering my due service, later again call to remind them, again and again keep calling until the person (tech guy) calls you, - i received the service after 15-20 days on a average from the day of calling.

Also to my surprise, tech 1 called in the night between 7pm-8pm asking whether he can come to service my AC, i asked him to come next day morning, Next day tech 2 (another person) calls up asking when should he come to service - when i had left to office and the house is locked, day 3 tech 3 (one more stranger) came and did the service quickly (10-15mins) and said its done... what did he do is, asked me a cloth, cleaned the outer panel, removed the front pane, filter and dusted it and refitted - work is compelted. SO GREAT JOB. Onida should SHUT THEIR BUSINESS WITH KEEPING ALL THESE TYPE OF PEOPLE TO SERVICE>>>>>>>>>>>>>>>>>>&...

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    Onida / MIRC Electronics
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