[Resolved] Onida TV — Pathetic Customer Service | |
Hi, I think I made the biggest mistake of my life by purchasing an ONIDA TV. I bought a 21" Ultra slim TV in Sept 2009. It’s only over a month and the customer service pathetic. I have called customer care (Bangalore, 4134300) many times, but no one turned up till now. Actually I had a plan to buy the LG or Samsung TV, but the showrooms guys are convinced me with the features of the ONIDA TV model 21NVUSB. Now I think I got trapped by ONIDA, because the main feature which they highlight in that model is USB support, which is not working. I launched a complaint in the customer care regarding the USB connectivity, but there is no support from the ONIDA customer care side after registering the complaint (it is almost 2 weeks over). ONIDA executives will call sometime to my mobile and they fix a time for the service/inspection, but there is no follow-up for the same. My request to all the people who are thinking of buying an ONIDA products, please don’t buy any of ONIDA products, unless if you want to get lot of headache and tension free with their wonderful and world class customer service. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Welcome to the Onida family. This should be a lesson for everyone not to purchase Onida products. Why go for these when you have better customer service support from LG and Samsung. These guys need to learn something from Maruti, which provides good service. I also purchased a Oniday 29 Oxygen and the service has been pathetic. I willl never buy Onida again!!
ONIDA / 29 " FLAT TV — PATHETICALLY POOR SERVICE
COMPLAINT NO. [protected]DATED 7/11/2010
THE CENTER HAS TAKEN AWAY TWO PCB'S TO THEIR SERVICE CENTER FOR REPAIRS AND TILL DATE I.E. 10/12/2010 IT IS NOT SOLVED AND THEOR RESPONSE TO OUR PHONE CALL IS FIXED : IT WILL TAKE 2/3 DAYS AND THIS TIME IT WILL BE DONE.
SERVICE CENTER NO. :[protected] / 51
bunty yadav : [protected] / [protected]
Chaudhry : [protected]
PLEASE HELP US WE ARE HELPLESS.
THANKS
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+91 20 2837 5561 [Mumbai]
+91 22 2820 0435 [Corp Office]
+91 16 1323 6835 [Punjab]
MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
ONIDA 29 — Pathetic Customer Service
respected sir,I sudarshan Ddhende purches a 21'' ONIDA T.V from Rajendra departmental store sangvi pune 27.in dec.2008.my T.V.is not working from last one week. i had already given a complent of that your compeny person attnded the call.but the problem is not solve yet if it is not possible plese replace me another T.V.(complaient No.[protected])my cell No is ([protected])