[Resolved] Onida TV — LOT failure | |
history: i bought onida tv POISON THEATRE 2 years back.i went under insurance scheme on jan 2008.on august 9 2008 we heard a sound from the back of the tv and called the service engineer he told ther is a problem with LOT and it will be replaced from the onida service centre in rajahmundry, east godavari district, ANDHRAPRADESH.iam fed up with doing regular calls to them several times.today it is 23 august but of no use.pls do the needful help Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 20 2837 5561 [Mumbai]
+91 22 2820 0435 [Corp Office]
+91 16 1323 6835 [Punjab]
MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
1) The tv is Pooson 2000 29inch TV which is only 1 year old.
2) 1st, the complaint number given was wrong, so nobody called me within 24 hrs.
3) 2nd time I called, they told the complaint number is wrong and so they gave me another complaint number. stating the procedure will start from the begining.
4) Somebody called me after the 24 hrs timeline promised.
5) I told I am at work and to call me back after 5. The technician wanted to come immediately. I told it is not possible due to meeting scheduled.
6) Again no call or response from the technician or from the service center.
7) Again complained, no response.
8) Complained again on 19th April (2 weeks still TV not rectified). Technician called to tell he is coming at 9AM. I called up office to tell I am on leave. No sign of Technician. Finally at 4PM he comes home. I switch on the TV, then the technician asks "Where is your Washing Machine"? Oh My God!!!
The service center people sent a Washing machine expert to repair a 29 inch TV?????
9) Finally the TV technician Comes home.
10) No signs of any progress.
Informs that the transmitter is gone.
11) Next day calls up to inform me that no stock available anywhere.
Curently waiting for his calllllllll...
Just one question. Is the series of mistakes by Onida not the responsibility of the Management?
In our company, any error done, even by the lowest grade staff will be reported to the top management and each line supervisor will be held responsible for it.
Just wonder if the Onida top heads are even aware of these mistakes. I have been using a Keltron TV since 82 Asiad. Not a single problem was there with the TV till we gave it off to our driver for free (even then, there wa no problem).
We have been using an Aiwa for the last 12 years. even now it has no problem, even of the minor problem. Pat came the reply, it is due to electric fluctuations. If we had no issues with Keltron and Aiwa (which we paid Only Rs 10, 000), how come the components used in a Superior TV spending around Rs 18, 000, Almost the double) fails even at a slighest fluctuation. More over, while selling the tv, I was told that this tv has internal built-in transmitter, etc.
I will be putting my experience with all my frnds, neighbours, colleagues, in Facebook, orkut, and all the media possible available. Thanks for all the services.