[Resolved]  Onion Insights — not paid for mystery shopping

Address: Tamil Nadu

this onion insights company based in mumbai gives a part time job opportunity in the name of mystery shopping and I enrolled myself and completed my 1st mystery shopping at barclays bank, and I was promised to pay 250 rupees, but it has been more than 5 months and the company is not ready to settle that 250 rupees. Despite of my regular emails asking for money, nothing has changed, I am getting irresponsible reply if call the landline numbers. Also, the company demands the mystery shopping workers to purchase products like shirts, pants, pizza, optical lens, gadgets worth 500 above and up to 1000 rupees from their own money and the company will reimburse later, which I have luckily not attempted. At last my first and last mystery shopping experience has turned as real mystery.
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Aug 13, 2020
Complaint marked as Resolved 
 
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I too had a bad experience with Onion Insights. I live in Colorado. I signed up last Thursday. I was told the check would be activated as soon as I called Onion Insights. The next day, I was given 2 assignments. 1 assignment was a 2- part assignment. On one of the assignments, I was told to do some shopping at a retail outlet, and also to send money thorough Western Union. When the technician was explaining the Western Union procedure, she said $2, 100. I said Wow! that is almost all the money in the account. She then said "oh no, that is just an example." I was then told to send $30 to a fictitious name, and then was to go back the next day to cancel the transaction. I did as I was told, and faxed the evaluation paperwork to Onion Insights. I then got a call from Onion, saying I had not fullfilled my assignment. I said, "sure I did." I spent what I was told at each store, and sent the Western Union as instructed." She said, "no, you were told to send $2, 100." I said no, I had written down the assignment when it was given to me. She then asked if I could go to a different retail store, and send another Western Union for $2, 100. I told her I had a little bit of a problem with that, as the check from Onion Insights had not cleared my bank, and I would be using my own money. She then directed me to a Supervisor. I was very disappointed in speaking with the supervisor. He sounded African, and was very hard to understand, and he was not willing to wait until the check from Onion Insights cleared, so i would not be using my own money.

Fortunately I am only out $150.00 for the shopping trips, since the Supervisor did stop payment on the check I had received from Onion Insights. What I find strange about this whole story, is that the Supervisor at Onion Insights told me that they send Western Union and then send the shopper back to see how each outlet that does Western Union handles a Cancel of money sent the previous day. He said different outlets are doing things differently and maybe violating Western Union's policy. THAT IS PURE HOGWASH. In order to cancel and get a refund, a customer has to call Western Union and get authorization from Western Union, before the store where you sent the Western Union, can refund you the money you sent. It is a Western Union Policy, not an individual outlet policy.
In my opinion, Onion Insights is in the business of ripping people off., That is very unfortunate, given the financial climates worldwide. People cannot afford to lose money, or work for freee.
See my complaint submitted approx 23 hours ago...by RonD.
Yes, that sounds like my experience with Onion Insights. I was told to use a total of $2, 320.00 American Dollars, before the Onion Insights check cleared my bank. I refused to make the one large purchase for $2, 100.00, so fortunately I was only out $150.00, which I will have to pay at my bank, since Onion Insights stopped payment on the check I was issued.
WATCH OUT!! These are fraudulent people sending out checks from Delta Community Credit Union. These checks are fraudulent per Delta Community Credit Union! These people send u a bad check then ask you to go to a western union and send money out to spain. After the assignment they ask you for reciept of the western ubion transaction so that they can go collect on it. All this time, the check they send you is fraudulent.
I am working with Delta Community Credit Union, My Bank and the Texas, New York, and Virginia Attorney General to bring these crooks to justice. I am also in communications with Western Union to alert them about this transactions.
I am fed with follow up now and really feel cheated by the company I am associated with for such a long time now.
The only contact no. I had was of Simantha and the day she stopped answering calls and mails, there was nothing I could do to get the money back that I spent. I have done a lot of projects for Onion and I am completely upset with the insensitivity with which the matter has been handled.
CANT I EXPECT EVEN A REPLY MENTIONING THE RESON FOR THE DELAY IN PAYMENT. Onion has most of the times made delayed payments and have always cooperated but now surprised and hurt to see the company to become so non cooperative.

I have attached the entire mail follow that I am doing for last 2 months.

Vaishali
Kolkata
[protected]/[protected]

On Wed, May 30, 2012 at 1:46 AM, vaishali mitra <[protected]@gmail.com> wrote:
STILL AWAITING PAYMENTS.PLEASE PROVIDE THE CONTACT NO. OF THE CONCERNED PERSON

On Sat, May 26, 2012 at 12:39 PM, vaishali mitra <[protected]@gmail.com> wrote:
Team,

Another week passed by. I was informed that payments would be made by this week. Would appreciate i[censored] can give me a payment date.

Rgds

Vaishali


On Fri, May 18, 2012 at 2:06 PM, <[protected]@onioninsights.com> wrote:
Hi Vaishali,

Payments for the month of March 2012 are under process and you can expect credit by next week. We request your cooperation.

Regards,
Onion Insights Finance

From: vaishali mitra [mailto:[protected]@gmail.com]
Sent: Friday, May 18, 2012 1:53 PM
To: [protected]@onioninsights.com
Subject: Re: March Payments

Team,

Awaiting your response on the payments.


Rgds

Vaishali

On Wed, May 16, 2012 at 11:40 PM, vaishali mitra <[protected]@gmail.com> wrote:
Dear Team,

Just a soft reminder.

Vaishali


On Mon, May 7, 2012 at 11:08 AM, <[protected]@onioninsights.com> wrote:
Hi Vaishali,

Payments for the month of March is under process and you can expect credit before 20th of this month.

Regards,
Onion Insights Finance

From: vaishali mitra [mailto:[protected]@gmail.com]
Sent: Friday, May 04, 2012 11:19 PM
To: [protected]@onioninsights.com; Finance
Subject: March Payments

Hi,

Pls let me know by when will the march audit payments be made?

--

Rgds,

Vaishali
[protected]
All the opinions expressed above are right..
Onion Insight is a scam company with absolute no ethics.

They get the audits done but when it comes to payment they just pass on the buck from one person to another.

I[censored] r sensible, never ever never do any audit with this company.

Initially they said that the payment would be made by the end of subsequent month, when there was no payment forthcoming, we contacted, they replied that it takes 45 to 60 "working" days for the payment. Evern after 60 days, now, the latest email states that 60-85 working days...


So, run away from Onion Insight..There are hundreds of other companies who pay you on time and treat you well. Onion is sure not one of them.

Runnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn..

See below the mail from theie executive:


Hi XXXXX,



Thanks for writing to us.



The payments for the mystery audits conducted in the month of xxxx, 2012 will be processed within 60-85 days from the date of report being finalised. We expect your co-operation for the same.



Warm Regards,



Preeti Gupta

Sr. Business Executive

T: +[protected]

Skype Id: oi-preeti


On this forum their people are replying that the payments are made in 30-45 days but in private they reply that the payments are made after 60-85 days.

So DONT TRUST ONION INSIGHT MYSTERY SHOPPING COMPANY.
Now take my bad experience with ONION TEARS.
I was called for n interview with them at their mumbai office. First of all the owner, Miss. BHAIRAVI SAGAR, who seems to be very experienced and aggressive with her business. But she don't spare anyone when it comes to demotivating an individual or even a company. She bad mouthed the company where I was working so much that as if she is the head of some governing body of market research fraternity.
Anyways, so after an hours of session of attacking and defending she decided to hire me. She said I need to call her up the next day and confirm once again about my joining date. So from the next day till 2 more days I was calling, my call was getting received but the concerned person was not available for all the 3 days. So finally I stopped wasting my time and started to concentrate on my work.
Just imagine some of her caliber ( with what all her profiles suggests) how can she act like this. i mean she herself forced me to join them and then disappeared.
Onion Insights under the head of Ms.Bhairavi Sagar has the worst business ETHICS.She was always a bad pay master. A great job extractor. Months together a shopper would have to beg for payments with a begging bowl. Not a single staff has been with the Company for an year due to her nasty nature. Ms BHAIRAVI SAGAR is an expert in Taxing and axing not only the staff but the shoppers too at their whims and fancies. Bhairavi Sagar stoops to any low, right from changing the email Id of the shoppers, inserting content in the sent shopper mails of the past date, fixing wrong allegations, excellent in manipulation of material facts, cheat the shoppers of their hard earned money on some pretext or the other. Neither is the company nor is she transparent in the transactions.

My humble request to everybody that even if ONION INSIGHTS or BHAIRAVI SAGAR paid a million dollars, please never ever join this fraudulent company.

I join in Solidarity with all the other persons who have suffered and with ONION INSIGHTS / Mystery shopping with ONION INSIGHTS /Ms. BHAIRAVI SAGAR.

I too join you PDC, JC2012, Vaishalimitra, Raakeshchavan, max-p and many others as I have gone through all that the above persons have gone through and have been cheated by the very same Ms. BHAIRAVI SAGAR ! She never comes to picture anytime, but REMOTE CONTROLS all activities of the staff and the shoppers from behind like a wicked witch which deserves a CHEAT RATING.

Anybody who wants evidences of her fraudulent activities may contact me as I have sufficient evidence of all that I have mentioned in my comment.
ONION INSIGHTS is truly Onion Inside leaving ONION TEARS for the shoppers and the staff. KUDOS to Ms. BHAIRAVI SAGAR for having named her company which reflects her true arrogant nature.
My sincere advice to all to refrain from being a part of this third rated company.
I fully vouch for all that Vishal Lodha has commented about the company. I faced similar embarrassment from this company. They rarely provide the guidelines in full. They would call and keep you busy on the phone as if they teach kids.
Everytime a staff would allot an assignment and abscond. A new staff would make the enquiries.
Whenever the shopper called their lines were busy or they would not answer.But the shoppers must be ready to answer their calls even at midnight.
Talking of shoppers not performing, axes their payments. But when MS BHAIRAVI SAGAR is not performing her duty of making prompt payments, cheating shoppers she refuses to accept her mistakes there is nothing that can be done. Ms. Bhairavi SAGAR is the biggest FRAUD running the sole show of ONION INSIGHTS.
Ask any of her employees about job satisfaction, the entire can of worms would spill out.
Please avoid an encounter with Onion as both Onion and the brain behind it Ms Bhairavi Sagar are frauds. They believe in maximising their profits by even withholding the rightful dues of the shoppers. There is never a guideline provided nor a brief given for a project. Once a project is given it is no longer their business as they won't respond to queries or mails. Ms Bhairavi educates her employees to dodge shopper payments on one pretext or the other. If you have mailed them on a query and they did not answer, they will say why you did not call them. All promises of getting back to you will never be fulfilled as Ms High Command does not believe in giving clarifications or talking. The employees are all interns/freshers or college students.

RefineRedefine seems to be hers as well, a person who tweets aggressively about customer service, employees etc. treats her most important business tools - her shoppers badly. The unknowing clients are paying full money for well researched and guided mystery shops. Little do they know how things function on her end. Shoppers are sent out with barely any guidelines, the report is fabricated as all she cares for is the proof of visit and finally she will decline payments to shoppers on one pretext or the other that too all payments will come after 5-6 months of doing the assignment. I heard she copied the shoppers data from Bare International where she worked earlier so in a way she is a habitual cheat. No employee sticks around with her for more than a few months. She remote controls the entire operations from the back without coming in the forefront, be it for clarifications, denying payments or delaying payments.
For everybody's information: - Simantha is with Redquanta.com.
- Preeti Gupta is with Bare International.
Bare International is at the moment having an equally bad team. Onion Insights rips you of your money, but at Bare International the existing BPO team with clown editors can rip of your account itself without any information the moment they cannot get ahead of you to hide their miseries.
When you request for a summary of the account details of the assignment completed and the money transferred, they never send that because Ms Bhairavi Sagar's illegal acts at Onion Insights would get exposed beyond doubt. So all shoppers, be watchful while working for this rogue company and the cheat of the first order lady - Ms Bhairavi Sagar ! She has cheated not only the shoppers of huge sums but the managers where forced to leave the company without salary dues accumulated for months together. This clearly shows her malafide intentions.
@Voucher @Innerspace - Feedback when progressive is always welcome. We do not know who your are and your real identity and it would be much easier for us to help you if you can reveal your identity with an email to [protected]@onioninsights.com - and shift this conversation on our official email. We hope to be able to resolve whatever issues, if any, you may have, in an amicable way. From your posts above, we do not know what seems to be the exact nature of your grievance - your comments only seem to have a provocative and a bitter tone. We also request you to not indulge in personal defamation of any of our organisation's team members herein since it is not in true light and mere assumptions/hearsay.

We run our business and our business practices and processes most ethically and correctly and always try to be timely with our communication and payment processes. However, if there has been any delayed communication or delayed payments, we regret the inconvenience, however be rest assured, there is NO FRAUD that is being committed nor do we run any scam or cheat any of our associates.

You are welcome to communicate with us over email on [protected]@onioninsights.com or call us on[protected] so that we can help to resolve your issues.

Thank You.
Onion Insights Team
Mumbai, India
@Djb @Queetseeotcha @RonD @PDC @JC2012 Kindly note that we DO NOT OPERATE IN THE UNITED STATES. Nor do we send any cheques to any of our Mystery Shoppers anywhere. What you have received is mainly a scam message - which many Mystery Shopping companies across the world are prey to.

Please read this article - http://mysteryshop.org/avoid-scammers

"Scammers are operating by pretending to be the MSPA or our member companies, and seeking shopper details by email or telephone. MSPA North America neither advises shoppers to respond to any email requesting payment from them in advance of conducting assessments, nor to any requests that they cash checks and wire the funds to someone else.

Unfortunately, scammers sometimes use the MSPA name or the name of a member. Never click a link you are not sure is real. If there is any question, reach MSPA and our members only through this site.

Please be aware that scammers are sending emails and letters with the MSPA logo and MSPA member logos. It is not the operating procedure of a mystery shopping provider to send you a check prior to completing a mystery shopping assignment. If you have any questions about a check, contact the company; don't just go to the website. Hackers are stealing the website identities of companies and creating websites that look legitimate. A little extra time in checking the validity will save you a lot of money in the long run.

If you have already received checks or money orders from a scammer, you can report it to the National Consumers League at www.fraud.org via the online complaint form."

Thank you,
Onion Insights Team
Mumbai, India
Let me clarify that this is not hearsay or assumptions. I am holding sufficient material to prove your wrong doings. Please do not try to wrap up the matter, the standard procedure and practice of the Company.
Heart to heart, you very well know what you have done to the staff and shoppers alike. It is high time that you mend your ways of operation and take the corrective measures to save the face of the Company before its too late. All you have conveyed through your reply is regret and never apologized for all your wrongs.
please provide me the address and contact mobile no of the person concerned manager or general manager of onion insights

umesh walia +91-[protected] [protected]@gmail.com
hi onion insights team
i am market resercher expertise in operations client services vendor management quality control for 30 yrs with reputed market research cos highly exposure on mystery shopping and audits
looking for a job opening
my contact no is +91-[protected]
[protected]@gmail.com
thanks

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