[Resolved]  Oriental Insurance Co. Ltd — ABNORMAL DELAY IN ISSUING TPA CARDS

Address:

Andhra Pradesh

WE ARE SHOCKED TO KNOW THAT THE BRANCH OFFICE, ORIENTAL INSURANCE CO.LTD; NACHARAM, HYDERABAD IS ACCUMULATING POLICIES IN LARGE NUMBERS DUE TO THEIR INERTIA AND LAZINESS AND LEISURELY AT THEIR OWN CONVENIENCE SENDING THE DETAILS TO T.P.A. PUNE IN BUNCHES/CLUSTERS FOR ISSUING THE CARDS INSTEAD OF FORWARDING THE DETAILS ON A DAY TO DAY BASIS TO THEM. DUE TO THE FAULTY-FUNCTIONING OF THE BRANCH OFFICE, IT IS RESULTING IN INORDINATE DELAY AND CAUSING TERRIBLE INCONVENIENCE TO THE INSURERS.

A STERN WARNING MAY THEREFORE BE ISSUED TO THE BRANCH MANAGER TO FURNISH THE DETAILS TO THE T.P.A. ON THE VERY SAME DAY THE CHEQUE IS ENCASHED THROUGH E-MAIL TO ENSURE TIMELY ISSUANCE OF IDENTITY PHOTO CARDS BY THE T.P.A.



[protected][protected][protected][protected]


Subject: DON'T CARE ATTITUDE ON THE PART OF ORIENTAL INSURANCE CO.LTD; NACHARAM, HYDERABAD




S.S. Rao, M.Sc.(Ag.) Gold Medallist Plot Nos.91&92, Mansani Colony

Jodimetla ‘X’ Roads

[protected] (M) Warangal Highway

Ghatkesar Mandal, R.R. District

[protected]@rediff.com HYDERABAD-500088



Sir: COMPLAINT AGAINST CBO 8 HYDERABAD

(4-9-6, SURYA TOWERS, H.M.T. NAGAR)



We, Sr. Citizens, both husband and wife are having “MEDICLAIM” Policy for the last many years from ‘Oriental Insurance Co.Ltd.’ Delhi and continued the same without any break ever since we shifted to Hyderabad 3 years back and we always take extraordinary care to get it renewed without facing any lapse.



2. This year also we have renewed it Vide SBH, Singapore Township Branch, Annojiguda Village, Ghatkesar Mandal-- cheque No.905395 dt.[protected] and the same was duly encashed.



We are highly disappointed and disgusted as the Policy and TPA Identity Cards have not been delivered to us so far despite a LAPSE of one month. WE CONVEY OUR DISPLEASURE AND DISSATISFACTION TO YOU FOR YOUR INEXCUSABLE DELAY. WE HAVE MADE UMPTEEN NUMBER OF TELEPHONE CALLS TO YOUR ASSTT. BRANCH MANAGER LOKACHARI AND D. VENUGOPLA RAO, AGENT[protected] AND NOT CONVINCED WITH THEIR LAME EXCUSES. THEY SAY THAT THE T.P.A. THIS YEAR HAS BEEN CHANGED AND THE CARDS ARE TO BE ISSUED BY THE NEW TPA FROM PUNE. YOU ARE FULLY AWARE THAT WITHOUT THE POLICY IN ORIGINAL AND THE TPA IDENTIFICATION CARDS, ONE CAN’T AVAIL HOSPITALISATION IN AN EMERGENCY. HAD IT BEEN IN USA; WE WOULD HAVE SUED THE INSURANCE COMPANY FOR A MINIMUM MILLION US DOLLARS FOR THE GROSS NEGLIGENCE.
WHEN YOU ARE FACING CUT-THROAT / STIFF COMPETITION FROM PRIVATE PLAYERS IN INSURANCE SECTOR, YOU SHOULD HAVE BEEN MORE SERVICE CONSCIOUS TO YOUR CUSTOMERS INSTEAD OF DILLY DALLYING AND HARASSING THE CUSTOMERS.
IF YOU CONTINUE TO SHOW THIS SORT OF INDIFFERENT ATTITUDE TO YOUR CUSTOMERS, YOUR VERY EXISTENCE WILL BE IN JEOPARDY AND THE DAY IS NOT FAR OFF, YOU WILL BE WIPED OUT FROM THE MARKET. THIS IS THE WHOLE PROBLEM WITH ‘GOOD FOR NOTHING’ GOVT. OF INDIA ORGANISATIONS. IT IS HIGH TIME THAT YOUR ORGANISATION SHOULD BE LIQUIDATED ALLOWING ONLY PRIVATE ENTERPRISES TO THRIVE IN THE MARKET..
WE INSIST THAT YOU SHOULD TAKE UP THIS ISSUE SERIOUSLY AND ENSURE THAT POLICY AND TPA CARDS SHOULD BE DELIVERED WITHIN 48 HOURS AT LEAST FROM NOW ONWARDS AND DON’T TELL COCK AND BULL STORIES TO COVER UP YOUR INEFFICIENCY AND INCOMPETENCE. YOU OWE AN APOLOGY TO US FOR THE DEFICIENCY OF SERVICES.
IN THE INSTANT CASE, PULL UP YOUR BRANCH MANAGER AND ENTER AN ADVERSE ENTRY IN HIS ‘ACR’ UNDER INTIMATION TO US.
S.S. RAO & S. VIJAYALAKSHMI